Frank Gay Services

I was originally unhappy with Frank Gay Services with their response time. After talking to a customer experience coordinator, they made sure that my issues were resolved.

I recently had the pleasure of hiring Frank Gay service. The technician Ronny Pagano, Melville Santos and Hector Velazquez was not only punctual but also highly skilled and knowledgeable. They quickly diagnosed the issues with my AC unit and explained the necessary repairs in a clear and understandable manner.
Throughout the service process, the technician exhibited a strong work ethic, attention to detail, and a genuine commitment to ensuring my air conditioner was running efficiently. They went above and beyond to address all my concerns and even provided valuable tips for maintaining the system in the long run.
I was impressed by their friendly and courteous demeanor, making the whole experience pleasant and stress-free. The final cost of the service was reasonable, and there were no hidden fees or surprises.
I highly recommend this technician for anyone in need of air conditioning service. Their professionalism, expertise, and exceptional customer service truly make them stand out. I won't hesitate to call them again in the future for any HVAC needs. A job well done!

We had them come out and replace an airconditioner on our home. Although they were more expensive than the other quote we got, they seeemed competent. Now a year later, I couldnt be more sorry...
It has never worked correctly since they installed it.
Every time we bring them back out to fix it...shocker... whatever the problem was just didnt happen to be under their waranty, so they charged us for that visit too.
At this point I coult have paid their competitor to put in two air conditioners for what this one has cost me, and it still isnt working...
This is far and away the worst experience I have ever had with a contractor and if youve had any experience there, you know how bad this must have been :(

Called a number of leak detection companies and they all quoted me around $300. I settled on Frank Gay services, they were able to make it to my house sooner than others. On the phone I explained I have a leak somewhere and cant find it. My water bill was over $600 (for two ppl, no pool). There was a $39 fee to come out, no probably. When the technician arrived, I explained the situation and let him know that I have a crawl space and concrete slab as well as an irrigation system. I was then told it would be $259. Ok this seemed reasonable. Tech goes into the crawl space and confirms no leak there. He also does not believe it was in the irrigation system, which left the concrete slab. And then the bait and switch occurred. Now the price is $800. I refused this, knowing that $300 is the average for a FULL leak inspection. I would never use this company due to the unethical approach they take to bait and switch clients. FIND SOMEONE ELSE, THEY ARE NOT WORTH IT. I have a leak detection company coming out to the house in 3 days and the cost for the FULL service $350. RIPE OFF ARTIST WORK HERE. MANAGEMENT DOES NOT CARE AND WILL SIMPLY DISCARD YOUR FRUSTRATION!

Just wanted a a Generator disconnect. Before they was gone they wanted to do $9600 in work. No thanks.

Bought out Kiley and Sons. Very dishonest upsellers. $2000 for a water heater install. Use anyone else.