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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user alia1623
Pakistan
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Olivia helped and assisted me a lot regarding my issue.
Thank you so much.

Thumbnail of user ericol3
Australia
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Thumbs up, very helpful. Magenta did help in no time.

Thumbnail of user harshitm6
India
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

Very satisfied with the support that Lyndon S. Gave.

Thumbnail of user mahdia49
Tunisia
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

She helped me to refund the amount I got very fast

Thumbnail of user abdelrahmank5
Egypt
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

I had an issue with verifying my phone number and was help through it

Service
Value
Shipping
Returns
Quality
Thumbnail of user saschabjrnh
Germany
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

Olivia was very helpful and explained everything in detail, which helped me out a lot.

Thumbnail of user sharifahnurh
Malaysia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Xavier B.(Freelancer Support) is really helpful with my refund request.

Thumbnail of user yenh17
Viet Nam
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I feel secure when using this platform. Thank you!

Thumbnail of user esraelg
Ethiopia
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

I have experienced a very good and informative assistant/support *******@Magenta S.

Thanks More!

Thumbnail of user mahmoude79
Egypt
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I want to thank John for helping me on the freelancing platform

Thumbnail of user achmadt
Indonesia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The agent was very clear about helping with withdrawal issues. I'm happy

Thumbnail of user emmanuelq137
France
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Friendly but professional and most importantly super efficient, congrats

Thumbnail of user ivob23
Netherlands
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Magenta S. Provided great support. Also quickly in the chat.

Thumbnail of user mara30
Greece
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

Magenta was really helpful and gave a quick solution to my problem!

Thumbnail of user ashokk171
India
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Magenta S. Is very helpful, she help me a lot, again thank you

Thumbnail of user umarf42
Pakistan
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

It was a good experience to talk with Russell V. Thank You

Thumbnail of user valentinb41
MD
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Angie's help was professional and fast. Thank you.

Thumbnail of user sharim251
California
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Olivia was professional during the encounter and took care of my matter.

Thumbnail of user abdelrahmana23
Egypt
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

It was a great journey with Freelancer and their customer support.

Thumbnail of user ahmadk111
Pakistan
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Russell V. did a good job interviewing me for the verified freelancer program.

Thumbnail of user aliz134
Pakistan
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Great experience with Russell V. for the Freelancer verification process.

Thumbnail of user thomasw3550
New Jersey
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Excellent and understood my request, promptly rectified it.

Thumbnail of user maryama187
Pakistan
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

She is best, very kind and quickly answer to all questions

Thumbnail of user zawnt
Pakistan
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Jonny was great, Very professional and too the point meeting we had.

Thumbnail of user nehas311
India
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Magenta s helped me on reverting the profile membership. Very helpful

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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