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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user zhuz3
Japan
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Olivia is very nice. He solved my problem yeah. It's my mistake, he helped me solve it.

Thumbnail of user mohameda944
Somalia
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase
• Updated review

I was pleasantly surprised by the level of support at Magenta S. Great job

Greet support
August 27th, 2024
Verified purchase
• Previous review

Magenta S good one helped me a lot. He has tremendous stamina, thanks

Thumbnail of user miket2215
South Africa
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

Magenta S. (Freelancer Support) was very helpful and solved my problem quickly.

Thumbnail of user olai9
AE
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Excellent and fast processing to answer my questions

Thumbnail of user umeri8
Pakistan
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I am satisfy with the support by Magenta S. They were helpful and get me out of trouble in no time.

Thumbnail of user satyaprakashs1
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Interaction with Russell V. for verified status call was very professional and informative.

Thumbnail of user muhammada874
AE
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Alexander Lewis was extremely helpful in doing the task what I requested to do. He was very quick and did all very professionally.

Thumbnail of user rozea1
Bangladesh
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

My experience was good. He explains to me clearly what I need. I am delighted. He did his work dedicatly.
Thank You.

Thumbnail of user diegol146
Argentina
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Angie assisted me quickly and provided a solution.

Thumbnail of user sergeid16
Estonia
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Thank you for understanding me and for warm and empathetic attitude during our conversation. 5 stars certainly

Thumbnail of user poojar66
India
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

Hi Team,
Support team very understanding helping nature excellent service provide me and solve my issue very fast Thanks Jewel you are such a great person.

Thanks
Pooja

Thumbnail of user sureshkumarj
India
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Clarified about the prob, precisely and swiftly, satisfied and they're very respectful

Thumbnail of user mmehdib
GB
1 review
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

Quick to understand and solve my concerns, reliable and professional

Thumbnail of user joremienl
Philippines
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I asked for live chat support. Ms. Darra R. (Freelancer Support)
General Support: I inquire about some questions that the chatbot cannot clarify or that are not on it's list. It was a nice experience with her.

Thumbnail of user mohammeda1479
AE
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Jonny was great and very easy to talk to. I addressed a few issues outside the subject and he shed some light on.

Thumbnail of user vanessas962
Washington
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

The verification process is good. You go through a simple process. If you are just starting out I would recommend this to people who want to start self emplyment

Thumbnail of user sandeepg56
India
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Throughout the process Russell helps me in order to get verified. Great Experience with him

Thumbnail of user pratsb
Viet Nam
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I had applied for Freelancer's 'Verified by' service for which Russell V assisted me. He proactively shared all the requirements of the call and also supported me with the call. He also answered my questions patiently.

Thumbnail of user muhammady78
Pakistan
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

I am really happy about your kind assistance. It was a time-saving conversation just because of agent understood my point based on my provided information.

Thumbnail of user tulsiramr
India
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I am full depends on this platforms, It's very useful for earn money.

Mr. Jonny helping me for join preferred freelancer program again and all other recruiters team and other all support team members is good and supporting.

Thumbnail of user mohammadm232
India
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I got my refund initiated by the help of support team, They are awesome

Thumbnail of user briano1059
New York
1 review
1 helpful vote
  • Send Message
August 20th, 2024
Verified purchase

No help at all and my chatter, Angie, rushed me off & brushed me off

Thumbnail of user lyehengf
Malaysia
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

I received a prompt help to get the refund of the charged dormant fees. Thank you.

Thumbnail of user carlosa1013
Illinois
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

I had my interview with Russell V and it was nice. Russell appeared to me to be a caring person providing clear guidelines and explanations.

Thumbnail of user abdulhadis
Pakistan
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

Operator was quick to respond to easy to deal with.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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