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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,877
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user muhammads514
Pakistan
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Angie had provided the support the best she could apart from that she had also provided me with the support apart from the concerns I had. Thankyou Angie!

Thumbnail of user anjalig33
Canada
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I recently had to cancel my membership, and the refund process was smoother than I expected, thanks to Danette who assisted me.

Thumbnail of user sr727
Thailand
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I wanted to express my gratitude for the support provided by Criselda on revising the reviews I wrongly put for a freelancer. Criselda's professionalism, patience, and friendly demeanor make working with her a pleasure. She is quick to respond, knowledgeable, and always ready to help with any concern. Thank you, Criselda, for your exceptional support!

Thumbnail of user waqasm18
Pakistan
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The customer support provided was excellent. Criselda, demonstrated a high level of professionalism throughout the interaction, maintaining clear communication and addressing my concerns effectively.

Thumbnail of user daudm3
Canada
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I greatly appreciate the friendly assistance I received while working with this freelancer. I have had a very good experience.

Thumbnail of user jitenderk16
Texas
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I had an excellent experience speaking with Russell V. on the Video call. She was extremely polite and professional throughout our conversation. Russell clearly explained all the terms and conditions and the benefits I received after getting verified on this platform. Thank you, Russell V., for your valuable help!

Thumbnail of user hasank57
Iraq
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Quick support,
Kind agent
Welling to help and knowledgable
Should be the employee of the month
************** Stars

Thumbnail of user nurula36
Indonesia
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Roscoe O. Was so kind and helped me with the patient, even though I replied late he still responded to me well.

Thumbnail of user mattiag10
Spain
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I made a video call test talking about my experience and some tech questions about my skills with Russel V. Everything went smooth and the process was great.

Thumbnail of user ujangw
Indonesia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Getting on board to PFP by Amarisse guidance, she provide me a clear information, so on boarding was so fast! Excelent

Thumbnail of user zuraiza
Pakistan
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

It was a very informative interview with the Freelancer Staff Amarisse C. Who helped to understand the Rising Star SLA.

Thumbnail of user josepholuwasegund
Nigeria
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I had a session with Jayce L. In the support team and she was amazingly quick to respond and give a solution to my request. Great job

Thumbnail of user yancais
California
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I encountered some problems on bidding an project management. Lukily it's all sovled. Great thanks to customer service guys.

Thumbnail of user yaserr2
Bangladesh
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Criselda, was quick and very helpful. Solved my problem within some mins and forwarded my problem to the upper team

Thumbnail of user dikip
Indonesia
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I'm very satisfied with Olivia as a support Team. Olivia was doing a very great job handling my issue.

Thumbnail of user muhammadu183
Pakistan
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I recently interacted with Freelancer.com customer service, and it was outstanding. He responded within minutes, quickly understood and resolved my issue with clear instructions, and exhibited professionalism throughout. He personalized attention made me feel valued. I'm extremely satisfied and highly recommend Jonny for exceptional service. Thank you for setting such a high standard!

Thumbnail of user hannesh1
Denmark
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

My review only refers to the chat with "Criselda" from Freelancer Support. The help came immediately and quickly. Very good

Service
Value
Shipping
Returns
Quality
Thumbnail of user saprohp
India
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I am very happy and delighted to receive rising star badge. I was a great experience with Jonny.

Thumbnail of user rajdeepv4
India
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Criselda R. Really helped me with my concerns and fixed them quickly.
And this live support feature is awesome.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oketsangp
Botswana
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I was asked to communicate with the project supervisor on Telegram and completed the task given. Right now I am requested to pay 150 dollars for international levy charges.

Thumbnail of user angelat1743
Italy
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Russel V was super kind and knowledgeable. He was nice and a pleasure to talk to through our whole conversation.

Thumbnail of user uwer20
Germany
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Very nice experience. Questions were detailed and about programming and debugging and that shows that this program is really making sure that the freelancers are genuine.

Thumbnail of user braxtons17
Ohio
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Magenta S. Was helpful during our chat. The problem wasn't exactly resolved just yet, but Magenta was very friendly and efficient.

Thumbnail of user muhammada864
Pakistan
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I have experience more than 17 years in accounting and finance, data analytics, financial analysis and system implementation. Having experience in all categories of accounting, I have found that freelancer.com is providing opportunities upto the mark and best rates. Indeed, I did not get any opportunity, but I am hopeful, will get soon

Thumbnail of user katarzynah9
Spain
1 review
1 helpful vote
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July 11th, 2024
Verified purchase

I had a great experience with the support provided by Dara. She was incredibly helpful and addressed all my concerns promptly and clearly. Her assistance made the process smooth and easy.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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