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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user alexandrosm9
Greece
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Macy M. Was very helpful and quickly identified and solved my problem

Thumbnail of user davidc11501
Texas
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Magenta was a pro, handling everything efficiently. It was painless and pleasant.

Thumbnail of user angiem591
Colombia
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

The support answered and it was helpful. They were kind and professional!

Thumbnail of user sohelr37
Bangladesh
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I'm extremely satisfied with his service and would highly rate his performance.

Thumbnail of user akshath
India
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Jonny is very good person explain me everything and helps me, thanks.

Thumbnail of user davide3270
Spain
1 review
0 helpful votes
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October 12th, 2024
Verified purchase
• Updated review

I posted a mistaken review and I was allowed to correct it

Top support
October 8th, 2024
Verified purchase
• Previous review

I posted a wrong review by mistake and support helped me very quickly to fix it.

Thumbnail of user mohammeda1598
Somalia
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

I am a new this platform but I have full experience what I am going to do about freelancer jobs.

Thumbnail of user navyag4
India
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I put forward my concerns and Cresilda solved them in no time. Really grateful for her assisstance and support

Thumbnail of user ivand289
Bulgaria
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

I got help from Angie M. The assistance was fast, clear, the operator was very helpful

Thumbnail of user chethanh2
India
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Great support from the team. Happy for this experience and support

Thumbnail of user aqilr1
Indonesia
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

Angie so helpful for my issues. Good person and good conversation

Thumbnail of user shemo5
Nigeria
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Excellent communication with freelancer we had a clear and understandable communication

Thumbnail of user naseera18
Pakistan
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

It was great talking to Russell V. The process was good.

Thumbnail of user abhishekk171
India
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Good but my expectation was not fulfilled the term and condition need for the freelancer.com needs to look and changed

Thumbnail of user obio8
Australia
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

She was patient and took her time to understand my issue and to proffer solutions

Thumbnail of user jervicka
Philippines
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I am so stress out that I can't get to delete my account. I just really want to delete it and thanks to Averie for helping me to close it!

Thumbnail of user hiteshb20
India
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

He is good, still confused if is he or she, but it doesn't matter. So good in the work..

Thumbnail of user georgianc
Netherlands
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Very accurate and fast! I stated my problem and it was solved really fast

Thumbnail of user hamedh22
Turkey
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

Angie was very patient and answered my question very well

Thumbnail of user mahmoudy15
Egypt
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

Thanks a lot for helping me, it was very nice communication and I wish for you a very nice day

Thumbnail of user zahraa68
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Angie responded very quickly, accurately, and thoroughly, and I am very grateful to her.

Thumbnail of user mediaboy.i
Egypt
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Angie is very helpful and clarifies the problem very well, answers fast and intelligent

Thumbnail of user mehulj5
India
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Very nice, and very good.He was very helpful. I like the way he communicates.

Thumbnail of user cristinag239
Colombia
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

It is efficient and fast. And the treatment was friendly.

Thumbnail of user sabbirh15
Bangladesh
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I request them to check my documents properly, they check it and reactive my account again. I am very happy for their support.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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