Freelancer has a rating of 4.7 stars from 18,204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
She was awesome,
One of the best customer support agent i encountered so far,
Really helpful and such an angel.
As a software engineer, I tried several freelancing platforms and freelancer.com is the best for me.
Xavier B. Has helped me so much, I really appreciate his thoughtful and committed approach to helping.
I had a wonderful chat with Jonny. He explained the approval and removal criteria for this program very clearly.
Its really a awesome experience with Johny, he is very good in eloborate the instructions and patiently help me in entire onboarding process.
I had a problem authenticating my digital card and angie helped me with it easily and practically! Thank you very much.
I explained my concerns related to project fees and the representative quickly got my concern resolved with courtesy and politeness.
Could not find guidance on closing an unsuccessful contest on the website. This agent resolved the issue quickly and efficiently
Russel was very professional and he discussed everything in detail even many technical things to make sure that I was the right person and then verified me after giving me detailed guidelines.
He was very responsive, good communicator of information, very patient, a good person and very helpful.
Criselda carefully understood my questions and thoroughly answered all my queries. Very much satisfied
It was very pleasant, highly informative, and easy to maintain the interview. Questions were targeted and I was aided through the interview as Russel V made it very informal and non-intimadting
I had a great experience with the onboarding process. Everything was smooth and well-organized, which made it easy to get started. Jonny was particularly helpful and provided excellent support throughout. Thank you for making the experience so positive!
I was not aware that the verification process will have a technical discussion. It was amazing discussion and all went well. I think this process makes the platform geniune.
Well the freelancer i hired turned out to be a scammer fortunately only lost 10$
Hope at least the support takes action and removes the guy account. As for the freelancer platform is ok not a 5* but a solid 3
I had experience with verifying my account, have dropped my details for the past 4 days now and have not received any feedback from the platform
I received the support i needed in a complicated case with the promise to keep me updated and rest assured that freelancer.com will take actions in this case. So i Thank Criselda R. A lot for now and hope to hear about the results of the actions soon!
I had a problem that one of the fl support refused to assist me in, by the name, Magenta. When I contacted freelancer support once again, Xavier came in a assisted me seamlessly.
Thank you so much Xavier, I love freelancer
Magenta has always been there for me whenever I need help. I love freelancer and it is my target to refer of 100 people this year. Thank you so much, without you guys, I dont know how I could have survived
I've learned a lot through this chatting.
He was very kind and his explanation was perfect I think.
I want to ask many questions to him!
Thanks again!
Russel took me through the process step by step. She explained all that I was required to do and we synced into the interview swiftly and voila!
I'm verified.
Jayce l was helpful to and professional. They tried to solve my problem and I am satisfied with the service.
Criselda R provided the right detailed solution related to the facebook account linking challenges that I was facing. Thanks Criselda R.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).