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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.5%
Positive
1,875
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,204)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user alik373
Lebanon
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

She was awesome,
One of the best customer support agent i encountered so far,
Really helpful and such an angel.

Service
Value
Quality
Thumbnail of user sazzadhossaink
Bangladesh
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

As a software engineer, I tried several freelancing platforms and freelancer.com is the best for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ishtiakahmeds
Bangladesh
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Xavier B. Has helped me so much, I really appreciate his thoughtful and committed approach to helping.

Thumbnail of user maryamb44
Pakistan
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I had a wonderful chat with Jonny. He explained the approval and removal criteria for this program very clearly.

Thumbnail of user ravinderk51
India
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Its really a awesome experience with Johny, he is very good in eloborate the instructions and patiently help me in entire onboarding process.

Thumbnail of user ahmedr148
Egypt
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

The agent is perfect and respectable, my problem was fixed under five minutes, thanks to freelancer.com and to the agent magenta

Thumbnail of user mishikot
Georgia
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I am pleased to express that all responses provided were satisfactory and tactful. The support I received was exemplary. Thank you.

Thumbnail of user lylandrat
Brazil
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I had a problem authenticating my digital card and angie helped me with it easily and practically! Thank you very much.

Thumbnail of user yashashvik
India
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I explained my concerns related to project fees and the representative quickly got my concern resolved with courtesy and politeness.

Thumbnail of user bernardf132
Canada
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Could not find guidance on closing an unsuccessful contest on the website. This agent resolved the issue quickly and efficiently

Thumbnail of user nasira46
Pakistan
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Russel was very professional and he discussed everything in detail even many technical things to make sure that I was the right person and then verified me after giving me detailed guidelines.

Thumbnail of user ahmedm492
Egypt
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

He was very responsive, good communicator of information, very patient, a good person and very helpful.

Thumbnail of user mirzadanishb
Pakistan
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Criselda carefully understood my questions and thoroughly answered all my queries. Very much satisfied

Thumbnail of user nargizae
Australia
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

It was very pleasant, highly informative, and easy to maintain the interview. Questions were targeted and I was aided through the interview as Russel V made it very informal and non-intimadting

Thumbnail of user omard134
Gambia
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I had a great experience with the onboarding process. Everything was smooth and well-organized, which made it easy to get started. Jonny was particularly helpful and provided excellent support throughout. Thank you for making the experience so positive!

Thumbnail of user shashib16
India
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I was not aware that the verification process will have a technical discussion. It was amazing discussion and all went well. I think this process makes the platform geniune.

Thumbnail of user jorgea618
Portugal
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Well the freelancer i hired turned out to be a scammer fortunately only lost 10$
Hope at least the support takes action and removes the guy account. As for the freelancer platform is ok not a 5* but a solid 3

Thumbnail of user oluwasinaayomie
Nigeria
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I had experience with verifying my account, have dropped my details for the past 4 days now and have not received any feedback from the platform

Thumbnail of user davidb12247
Germany
1 review
1 helpful vote
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July 12th, 2024
Verified purchase

I received the support i needed in a complicated case with the promise to keep me updated and rest assured that freelancer.com will take actions in this case. So i Thank Criselda R. A lot for now and hope to hear about the results of the actions soon!

Thumbnail of user tonnyo3
Kenya
1 review
0 helpful votes
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July 8th, 2024
Verified purchase
• Updated review

I had a problem that one of the fl support refused to assist me in, by the name, Magenta. When I contacted freelancer support once again, Xavier came in a assisted me seamlessly.

Thank you so much Xavier, I love freelancer

KIND AND PATIENT
July 7th, 2024
Verified purchase
• Previous review

Magenta has always been there for me whenever I need help. I love freelancer and it is my target to refer of 100 people this year. Thank you so much, without you guys, I dont know how I could have survived

Thumbnail of user cuzmucg
MD
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

I've learned a lot through this chatting.
He was very kind and his explanation was perfect I think.
I want to ask many questions to him!
Thanks again!

Thumbnail of user sheemugom
Kenya
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Russel took me through the process step by step. She explained all that I was required to do and we synced into the interview swiftly and voila!
I'm verified.

Thumbnail of user sanhatic1
India
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Jayce l was helpful to and professional. They tried to solve my problem and I am satisfied with the service.

Thumbnail of user shraddhar8
India
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Criselda R provided the right detailed solution related to the facebook account linking challenges that I was facing. Thanks Criselda R.

Thumbnail of user giovannin25
Mexico
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Danette O. Did everything for me, I needed a refund to send credits back but she did it for me. Thanks!

Service
Value
Shipping
Returns
Quality

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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