Freelancer has a rating of 4.7 stars from 18,207 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Jonny was on time, briefed me promptly but surely about the program. He was kind and nice.
I had a refund from Macy M, she was nice and helpful, she have solved my issue.
Jhay R. Resolved my inconvinient, althoug the policies do not apply, they where comprehensive.
Thanks
The support team provided outstanding assistance. They were responsive, and knowledgeable, and addressed all my concerns promptly. Highly recommended for anyone seeking top-notch customer support.
The world needs better people like Xavier, it was very fast and attentive, helped me and cleared all my doubts
Identified the problem within minutes of raising it and provided clear instructions and relevant link to resolve - which is all was in under 10 minutes.
I would like to point out the good treatment and good service you provide, and the greatest evidence of this is that the conversation with Magenta was pleasant and referred the problem to the relevant department.
Thank you very much
I had an issue with one of my projects and Darra was quick to help me fix the issue, so was very understanding and everything was finished fast
I needed to cancel a deposit and Olivia T. Handled my issue very kindly and quickly.
Jethro was very quick in helping me get verified. It was a smooth and seamless experience.
Magenta is a very polite and kind professional. Was a pleasure to have my issue solved.
I have been assigned to Magenta S and she was really helpful and fast she helped me and the review now is visible and all great
She did great job and help me to grab it by checking my account and expertise.
Thanks Amaraisee
It's a great help and support. They clarified my doubts properly and I got useful information
It is great how Criselda sorted out the dispute without making me repeat the entire incident and giving her chat IDs. She was quick with the resolution without mentioning that the client's response was necessary when he was clearly not responding to the team's messages either.
This was pretty simple. My account was locked as I hadn't logged in for years. I was able to access my original account with no hassle. Thanks for taking care of this quickly.
I have had an outstanding experience using Freelancer. The platform is user-friendly and offers a wide range of projects to choose from. The support team is very responsive and helpful, addressing any concerns quickly. The process of finding and securing projects is smooth, and I have been able to connect with great clients and work on exciting projects. Overall, I am very satisfied and would highly recommend Freelancer to other professionals.
I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.
Macy m, was really kind got the issue that I wanted to solve I appreciate their support.
Very nice onboarding experience. The Recruiter Jonny pointed out all the critical and hot spots of the program and clearly explained what to be careful to keep included in the program.
It was great discussion talking to Jonny. He helped me to understand regarding the SLA
It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).