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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,207 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,875
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,207)

Rating

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user barisa7
Turkey
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

Jonny was on time, briefed me promptly but surely about the program. He was kind and nice.

Thumbnail of user lorenzoc155
Italy
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I had a refund from Macy M, she was nice and helpful, she have solved my issue.

Thumbnail of user claudioh22
Mexico
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Jhay R. Resolved my inconvinient, althoug the policies do not apply, they where comprehensive.

Thanks

Thumbnail of user anantam2
India
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The support team provided outstanding assistance. They were responsive, and knowledgeable, and addressed all my concerns promptly. Highly recommended for anyone seeking top-notch customer support.

Thumbnail of user rahmas3
Egypt
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Quick and straightforward! Also advised steps how to verify without even asking for it! Thanks again Criselda :)

Thumbnail of user gabriele291
Brazil
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

He was fast, helpful, and did solve my issue, i would love him as my support again

Thumbnail of user danielt1933
Brazil
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

The world needs better people like Xavier, it was very fast and attentive, helped me and cleared all my doubts

Thumbnail of user tomw1961
GB
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Identified the problem within minutes of raising it and provided clear instructions and relevant link to resolve - which is all was in under 10 minutes.

Thumbnail of user mohammady50
Iraq
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I would like to point out the good treatment and good service you provide, and the greatest evidence of this is that the conversation with Magenta was pleasant and referred the problem to the relevant department.
Thank you very much

Thumbnail of user timothyv447
GB
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I had an issue with one of my projects and Darra was quick to help me fix the issue, so was very understanding and everything was finished fast

Thumbnail of user kailiny2
Argentina
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I needed to cancel a deposit and Olivia T. Handled my issue very kindly and quickly.

Thumbnail of user lenarta4
Serbia
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Jethro was very quick in helping me get verified. It was a smooth and seamless experience.

Thumbnail of user anastasiiac4
Germany
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Magenta is a very polite and kind professional. Was a pleasure to have my issue solved.

Thumbnail of user hossamm12
Egypt
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have been assigned to Magenta S and she was really helpful and fast she helped me and the review now is visible and all great

Thumbnail of user sazzadurr3
Bangladesh
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

She did great job and help me to grab it by checking my account and expertise.
Thanks Amaraisee

Thumbnail of user krishnapriyac
India
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

It's a great help and support. They clarified my doubts properly and I got useful information

Thumbnail of user nilanjanac2
India
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

It is great how Criselda sorted out the dispute without making me repeat the entire incident and giving her chat IDs. She was quick with the resolution without mentioning that the client's response was necessary when he was clearly not responding to the team's messages either.

Thumbnail of user aarons1494
New York
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

This was pretty simple. My account was locked as I hadn't logged in for years. I was able to access my original account with no hassle. Thanks for taking care of this quickly.

Thumbnail of user juangustavog
Peru
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I have had an outstanding experience using Freelancer. The platform is user-friendly and offers a wide range of projects to choose from. The support team is very responsive and helpful, addressing any concerns quickly. The process of finding and securing projects is smooth, and I have been able to connect with great clients and work on exciting projects. Overall, I am very satisfied and would highly recommend Freelancer to other professionals.

Thumbnail of user chidit
Indonesia
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.

Thumbnail of user ashtiz
Iraq
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Macy m, was really kind got the issue that I wanted to solve I appreciate their support.

Thumbnail of user vladh10
Romania
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Very nice onboarding experience. The Recruiter Jonny pointed out all the critical and hot spots of the program and clearly explained what to be careful to keep included in the program.

Thumbnail of user ayding11
Azerbaijan
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Olivia was very quick to help me with the refund. Thanks for the fast service!

Thumbnail of user rahulc88
India
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

It was great discussion talking to Jonny. He helped me to understand regarding the SLA

Thumbnail of user purug
India
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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