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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,209)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user prasadl2
Sri Lanka
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Great, Russel V. has conducted an interview. She has conducted interview in good manner.

Thumbnail of user iverm1
India
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I paid the fee to take the English exam. However, during attempt the website was not responding. Thus, I could not move forward to complete the exam in designated time. I informed the Freelance Support Team in this regard and a ticket was raised. The interactions with team members were cordial. The issue was promptly resolved, and retake of exam permitted. Thank you for your kind consideration and prompt support.

Thumbnail of user giridharim
India
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Sir, Guide me really well about verified by freelancer program.

Thumbnail of user rohanr95
India
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

My issues were addressed quickly & correctly. Thank you support team!

Thumbnail of user songitkumarr
Bangladesh
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Hello, I am songitkumar10, I am a professional graphic designer, I have a creative team. I am comfortable in photo editing, social media post and cover design, business card design, flyer design also logo design. I and my team are Adobe Photoshop and Adobe Illustrator experts

Thumbnail of user garyh2484
AE
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Very helpful discussing a range of concerns and informative. Provided all information needed in a very constructive manner. Thank you

Thumbnail of user rezak37
GB
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

This interview was easy and smooth, and thanks to Russell V.

Thumbnail of user rizwanj3
Pakistan
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

The support team has resolved my issue within few minutes. That's great

Thumbnail of user erind566
Turkey
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

She was helpful. Thanks a lot. 5-star. Thanks. Thanks. Thanks.

Thumbnail of user darrar5
Turkey
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

She cares very closely and meets my needs, thank you very much, such a support team is making excellent progress, thank you darra

Thumbnail of user ukashah1
Pakistan
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I love your support system because agents will assist us very quickly with all our issues.

Thumbnail of user zabiu
Pakistan
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I recently faced an issue with my Freelancer.com account and used the live chat support for assistance. The response time was impressively fast, and the support agent was polite and professional.

Thumbnail of user nathliag
Brazil
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I was assisted by Darra and she was super attentive and competent, solving my problem extremely quickly! 5 stars!

Thumbnail of user praveenv20
India
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Russel asked me questions related to my expertise and explained about verified freelancer benefits. Thank you Russel!

Thumbnail of user crystalt435
California
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Getting verified was a simple, yet secure procedure. Russel V. conducted my interview and was very informative throughout the process. The time it took to apply and become verified was quick due to the efficiency and organization of the systems in place.

Thumbnail of user rozay
Indonesia
1 review
0 helpful votes
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Thumbnail of user marcoh119
Mexico
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

The attention was fast and simple by Angie M.

Thank you so much

Thumbnail of user juliane83
Germany
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Magenta S. Did a great job and solved my problem quickly.

Thumbnail of user abdullahm109
TW
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Very helpful and straight to the point, didn't waste a single second

Thumbnail of user shahidk55
India
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Helpful, she assured she will ask concerned team to look forward.

Thumbnail of user cecepy
Indonesia
1 review
0 helpful votes
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August 28th, 2024
Verified purchase
• Updated review

I think is very good for answer my question, overall nice

Contest prize
August 21st, 2024
Verified purchase
• Previous review

Helpful for my question and her hep me, thanks angie

Thumbnail of user magentas3
Portugal
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I was with a doubt, and was helped faster by Magenta S.

Thumbnail of user heleneb131
GB
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Many thanks to Frieda S. For restoring my account.

Thumbnail of user dipakr6
India
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I recently had a meeting with the freelancer staff to discuss the addition of a verified badge to my profile. The process was smooth and the staff was very helpful and professional. They provided clear instructions and answered all my questions thoroughly. I am pleased with the service and look forward to the benefits that come with having a verified badge.

Thumbnail of user alamina5
Pakistan
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

It was really nice talking with Russell V. She was polite and thorough helpful.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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