Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Olivia is very nice. He solved my problem yeah. It's my mistake, he helped me solve it.
I was pleasantly surprised by the level of support at Magenta S. Great job
Magenta S good one helped me a lot. He has tremendous stamina, thanks
Magenta S. (Freelancer Support) was very helpful and solved my problem quickly.
Excellent and fast processing to answer my questions
Interaction with Russell V. for verified status call was very professional and informative.
My experience was good. He explains to me clearly what I need. I am delighted. He did his work dedicatly.
Thank You.
Angie assisted me quickly and provided a solution.
Thank you for understanding me and for warm and empathetic attitude during our conversation. 5 stars certainly
Hi Team,
Support team very understanding helping nature excellent service provide me and solve my issue very fast Thanks Jewel you are such a great person.
Thanks
Pooja
Clarified about the prob, precisely and swiftly, satisfied and they're very respectful
Quick to understand and solve my concerns, reliable and professional
I asked for live chat support. Ms. Darra R. (Freelancer Support)
General Support: I inquire about some questions that the chatbot cannot clarify or that are not on it's list. It was a nice experience with her.
Jonny was great and very easy to talk to. I addressed a few issues outside the subject and he shed some light on.
The verification process is good. You go through a simple process. If you are just starting out I would recommend this to people who want to start self emplyment
Throughout the process Russell helps me in order to get verified. Great Experience with him
I had applied for Freelancer's 'Verified by' service for which Russell V assisted me. He proactively shared all the requirements of the call and also supported me with the call. He also answered my questions patiently.
I am really happy about your kind assistance. It was a time-saving conversation just because of agent understood my point based on my provided information.
I am full depends on this platforms, It's very useful for earn money.
Mr. Jonny helping me for join preferred freelancer program again and all other recruiters team and other all support team members is good and supporting.
I got my refund initiated by the help of support team, They are awesome
No help at all and my chatter, Angie, rushed me off & brushed me off
I received a prompt help to get the refund of the charged dormant fees. Thank you.
I had my interview with Russell V and it was nice. Russell appeared to me to be a caring person providing clear guidelines and explanations.
Operator was quick to respond to easy to deal with.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).