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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.5%
Positive
1,875
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,204)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user sanam52
Iraq
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Magenta S helped me a lot in my freelancer issue, she is a great support worker, she was very patient with me

Service
Value
Quality
Thumbnail of user jeeteshs
India
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

1. Easy to understand
2. Shared images for understanding
3. Give the full description to me for the program and there terms

Thumbnail of user harendras10
India
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Macy M, understood the problem checked and verified it too and after that helped me with the process.

Thank you Macy

Thumbnail of user markuse21
Austria
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

The interview to get my Verified by freelancer status was a nice experience.
The person was friendly and easy to understand.

Thumbnail of user muhammadtaqic
Pakistan
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

The process was so easy to get my Verification done on Freelancer.com, with professional questions and easy communication from Russell V. Was quick with making the badge available on my Profile and a smooth process overall.

Thumbnail of user taherh5
Turkey
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Kind and friendly interview with Jonny, he answered all my questions and reposted the important points to me.

Thumbnail of user laraibr
Laraib R.
Pakistan
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase
• Updated review

Russell V. From Freelancer is very helpful, helped explain the whole process and details of verification program. 100% recommended.

Jonny from freelancer was incredible.
November 14th, 2024
Verified purchase
• Previous review

Jonny helped me throughout the process and guided me in details about the dos and donts as well as answered all my queries. 100% recommended

Thumbnail of user rababe2
Egypt
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

He helped me and solved my problem in no time, I had a problem with my withdrawal because there was a problem in uploading the recording video

Thumbnail of user nailam8
AE
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I have an issue regarding, change in review. The live support agent, Angie helped me to her best. Angie was very supportive and solved my issue in minutes.

Thumbnail of user muhammadj105
Muhammad J.
Virginia
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I have first experience with the freelancer support. The freelancer support who handles me is Angie M. I really appreciate him on his services.

Thumbnail of user romank251
Ukraine
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I asked him about my issue.
He explained me step by step about that carefully.
So I have no longer any issue.
I think he is really nice man.

Thumbnail of user akashk77
Bangladesh
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

The judgement of this verifier are great. He ask the crucial questions & giving me true knowledge of the platform.

Thumbnail of user cassandram528
New Jersey
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

She was helpful with refund and explaining the process. I appreciate the assistance and timely response.

Thumbnail of user akhilk38
India
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

I have very good experience with Freelancer.com support. Instant response from support and and issue solved

Thumbnail of user kalidass
India
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I have contacted Jethro to update my Verified Badge and he helped my in time. Very polite and soft to chat, I love and recommend him.

Thumbnail of user sanaabrari
Germany
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

The process was really professional and sleek. Jonny guided me correctly and helped me out with my questions. My experience was tremendous.

Thumbnail of user hephzibahb
GB
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Magenta was helpful in assisting me with questions I had as a beginner on the platform. Magenta was respectful and professional in assisting me

Thumbnail of user kristianl39
Croatia
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Criselda's customer support is exceptional. They are responsive, professional, and knowledgeable. My issue was resolved quickly with clear communication. The follow-up to ensure satisfaction was impressive. Their dedication to customer service is outstanding. Highly recommend Criselda for their reliable and top-notch support.

Thumbnail of user michaels13719
New York
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Payment was declined and matter researched and matter will hopefully be resolved soon. Very professional and quick.

Thumbnail of user alejandros327
Mexico
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

This was really fast and easy. Russell V. Guided me through the process and the experience was really successful.

Thumbnail of user mohouddina
Bangladesh
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

The agent was really very good. He was really fast and to the point. Really appreciate his professionalism.

Thumbnail of user mdahshanulk1
Bangladesh
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

The support was good. She understood the issue properly. Also she was very patient. Happy with the support.

Thumbnail of user lukasb80
Puerto Rico
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Extremely happy with the support at Freelancer. They were able to sort out my account issue quickly.

Thumbnail of user bogdand35
Ukraine
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Excellent worker who completed his job quickly and professionally!

It was a pleasure to collaborate with him!

Thumbnail of user ahteshamh2
India
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Thank you so much for your outstanding help. He has resolved my issue which was pending since last 7 years with a project.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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