• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 97.5%
Positive
1,875
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

See positive reviews
Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,205)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user giovannin25
Mexico
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

Danette O. Did everything for me, I needed a refund to send credits back but she did it for me. Thanks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kajalr16
India
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

On my preferred freelancer interview Mr. Johnny take care of all things and elaborate all terms and conditions thank you once again.

Thumbnail of user automationd1
India
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Nice explaining and in detail,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Thumbnail of user andrewk2324
Australia
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

I had to get a refund on an add-on that was for a project that was declined.
Danette processed the refund with a minimum of fuss.

Thumbnail of user aaronk718
South Africa
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

Criselda was helpful and also patient with me. She referred me to the relevant team to deal with my issue.

Thumbnail of user ei18
Virginia
2 reviews
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

I had a question about a user I thought was not on the up and up. Angie was very helpful and provided additional information for me to access.

Thumbnail of user fikayos
Nigeria
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Andrel answered my concerns and told me the project fees for the project will be adjusted when I'm done with the project

Thumbnail of user naomiv.v
Philippines
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Miss Magenta was very communicative and respectful towards me, she calmed my anxiety by letting me know that the situation was to be handled.

Thumbnail of user nishanta15
India
1 review
0 helpful votes
  • Send Message
November 11th, 2024
Verified purchase

With good conversation with Criselda, I get my solution and answer of my question. Criselda help a lot.

Thumbnail of user mohameda932
Malaysia
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Hi.

Today I was surprised by an amount got deducted from my card of MYR 51 to Freelancer.com
Anyhow after all that confusion and wondering and all, my case was solved by the great experience with customer support where it was handled so fast by Magenta S.

Actually after showing me all the process explained detailed and in short about my free trial service and starting the membership, not just that also she made me more understanding my rights and benifits of the Plus subsription and even showing me of cont or stopping this service. Honestly the service of fast attending, answering, convincing made me more attched to Freelancer.com and I do not think that I will stop my membership now.

Thanks to Magenta S., the team and all.

Yours Sincerely,
Mohamed Alshahma

Thumbnail of user shahzaibk8
Pakistan
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

My experience with "Criselda" was really good. Criselda is very supportive and provides clear answers.

Thumbnail of user tetsuyak4
Japan
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

Extremely good. Kensey was very helpful and fast, also demonstrated the high level of knowledge she had.

Thumbnail of user taigaf1
Japan
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

Thanks for your effort.
With Danette O's help, the funds were successfully withdrawn to my bank account.
Now, I'm very happy.

Thumbnail of user chiomaa13
Nigeria
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

Criselda helped me figure out how to pay for a negative balance incurred on my account. This was due to a subscription for membership I forgot about.

Thumbnail of user dimitrif15
CD
1 review
0 helpful votes
  • Send Message
October 31st, 2024
Verified purchase

It was rapid, CRISELDA understood my problem rapidely et give me the answer appropried with the solution.

Also professional and warm! Impeccable!

Thumbnail of user jianxingw
TW
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

I recently went through the verification process with Freelancer, and it was a smooth and efficient experience. The team member who verified my account was extremely professional, polite, and patient. They asked all the necessary questions with great courtesy and guided me through each step clearly. This made the verification process straightforward and stress-free. Now that my verification is complete, I'm excited to continue using Freelancer for my projects. I highly recommend their verification service for its thoroughness and the excellent customer support provided.

Thumbnail of user marcelog76
Peru
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Darra was very kind and supportive, hope what she said will be accomplished (concerning a fund withdraw).

Thumbnail of user ahmedm488
Pakistan
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

I have had a great experience chatting with Jonny, He is very professional and ethical. Best member of the staff

Thumbnail of user gaelgrazianoa
Argentina
1 review
0 helpful votes
  • Send Message
July 31st, 2024
Verified purchase

Darra R. Treated me very well, she answered a question I had about the basic membership and my other question was about a payment that my client forgot to make, she told me to contact him.

Thumbnail of user silvanac29
Australia
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Stellar Customer Service! Darra R. Was great in assisting with all questions and providing the information needed.

Thumbnail of user vaughanc7
New Zealand
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Criselda was very kind. I recommend him actively.
I hope all staff will serve like Criselda.
Thanks again.

Thumbnail of user donaldh1593
Maryland
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Russell asked excellent questions related to my review and verification.

Very enjoyable to work with during this process!

Thumbnail of user muhammads514
Pakistan
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

Angie had provided the support the best she could apart from that she had also provided me with the support apart from the concerns I had. Thankyou Angie!

Thumbnail of user anjalig33
Canada
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I recently had to cancel my membership, and the refund process was smoother than I expected, thanks to Danette who assisted me.

Thumbnail of user sr727
Thailand
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

I wanted to express my gratitude for the support provided by Criselda on revising the reviews I wrongly put for a freelancer. Criselda's professionalism, patience, and friendly demeanor make working with her a pleasure. She is quick to respond, knowledgeable, and always ready to help with any concern. Thank you, Criselda, for your exceptional support!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?