Freelancer has a rating of 4.7 stars from 18,207 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I wanted to express my gratitude for the support provided by Criselda on revising the reviews I wrongly put for a freelancer. Criselda's professionalism, patience, and friendly demeanor make working with her a pleasure. She is quick to respond, knowledgeable, and always ready to help with any concern. Thank you, Criselda, for your exceptional support!
The customer support provided was excellent. Criselda, demonstrated a high level of professionalism throughout the interaction, maintaining clear communication and addressing my concerns effectively.
I greatly appreciate the friendly assistance I received while working with this freelancer. I have had a very good experience.
I had an excellent experience speaking with Russell V. on the Video call. She was extremely polite and professional throughout our conversation. Russell clearly explained all the terms and conditions and the benefits I received after getting verified on this platform. Thank you, Russell V., for your valuable help!
Quick support,
Kind agent
Welling to help and knowledgable
Should be the employee of the month
************** Stars
Roscoe O. Was so kind and helped me with the patient, even though I replied late he still responded to me well.
I made a video call test talking about my experience and some tech questions about my skills with Russel V. Everything went smooth and the process was great.
Getting on board to PFP by Amarisse guidance, she provide me a clear information, so on boarding was so fast! Excelent
It was a very informative interview with the Freelancer Staff Amarisse C. Who helped to understand the Rising Star SLA.
I had a session with Jayce L. In the support team and she was amazingly quick to respond and give a solution to my request. Great job
I encountered some problems on bidding an project management. Lukily it's all sovled. Great thanks to customer service guys.
Criselda, was quick and very helpful. Solved my problem within some mins and forwarded my problem to the upper team
I'm very satisfied with Olivia as a support Team. Olivia was doing a very great job handling my issue.
I recently interacted with Freelancer.com customer service, and it was outstanding. He responded within minutes, quickly understood and resolved my issue with clear instructions, and exhibited professionalism throughout. He personalized attention made me feel valued. I'm extremely satisfied and highly recommend Jonny for exceptional service. Thank you for setting such a high standard!
My review only refers to the chat with "Criselda" from Freelancer Support. The help came immediately and quickly. Very good
I am very happy and delighted to receive rising star badge. I was a great experience with Jonny.
Criselda R. Really helped me with my concerns and fixed them quickly.
And this live support feature is awesome.
I was asked to communicate with the project supervisor on Telegram and completed the task given. Right now I am requested to pay 150 dollars for international levy charges.
Russel V was super kind and knowledgeable. He was nice and a pleasure to talk to through our whole conversation.
Very nice experience. Questions were detailed and about programming and debugging and that shows that this program is really making sure that the freelancers are genuine.
Magenta S. Was helpful during our chat. The problem wasn't exactly resolved just yet, but Magenta was very friendly and efficient.
I have experience more than 17 years in accounting and finance, data analytics, financial analysis and system implementation. Having experience in all categories of accounting, I have found that freelancer.com is providing opportunities upto the mark and best rates. Indeed, I did not get any opportunity, but I am hopeful, will get soon
I had a great experience with the support provided by Dara. She was incredibly helpful and addressed all my concerns promptly and clearly. Her assistance made the process smooth and easy.
Nicola R. Was very friendly and easy to understand the issue. It was highly helpful. Thanks you
In a short time, Jonny did the work & he was greatly responsive Thanks for the help!
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).