Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
It was great discussion talking to Jonny. He helped me to understand regarding the SLA
It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.
Support me and clear my doubts.
Also let me know how to upgrade plan etc.Thanks
I had a bad experience with one of my recently completed projects. The project could not be completed due to issues with the client. Jhay R. Went into detail and helped me in tge best possible way.
I had an interview with Russell V. from freelance.com.
She is so positive person, our interview just started on time and everything was smooth.
Mam Darra.R help me to complete my procedure.thanks alot her.she is very calm and answer each question rightly that clear everything.
Everything was good and described in very good way.
I answered my questions with clearly.
Thanks
As a neurodivergent, I found the site to be visually overstimulating and the content to be overwhelming. The site appears to be used more as a social media platform than a job forum with people making derogatory and unhelpful comments against the many posts.
I think if the company can streamline and better moderate the content and display job postings in a more simple, standardised way, the site has greater potential. Accessibility functionality should be considered.
She was very patient & humble. She listened to every query I had and resolved it professionally.
She took a bit of time replying to my queries, but I guess it's okay if, in the end, my query is resolved.
Angie was a helpful person, she support me and guide me by professional way
I have good support and quickly resolved my issue.
Thanks a lot Freelancer Support!
I got a on time support and closed the concern within a same chat.
Very quick resolution was provided, and it was helpful to have a live chat.
Criselda is a very kind person who helped me quickly solve a problem I had with the site.
I waited for too long to be cancelled. I badly need the money right now since i am sick
Thanks for offering upgraded membership plan with same pricing.
It is great experience, quick response. Thanks again.
Whenever I face any issues, I go to support team. He is really helpful and do his best to help me. Thank you freelancer support team.🙏
Great experience, straight to the point, timely chat flow, clear instructions, just great!
It was awesome to hear from you for shortlisting me for Rising Star.
Requested whether it was necessary to remove a duplicate account/profile which resulted in emails and notifications going to two email addresses. The issue was resolved fairly quickly.
I was very satisfied, the support person had a big willingness to find a solution to my problem.
The issue was understood and promptly resolved by the Freelancer support team.
She told me exactly what I was needing, I am happy now
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).