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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,209)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user rahulc88
India
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

It was great discussion talking to Jonny. He helped me to understand regarding the SLA

Thumbnail of user purug
India
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.

Thumbnail of user abhayy4
India
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Support me and clear my doubts.
Also let me know how to upgrade plan etc.Thanks

Thumbnail of user faisalm73
Pakistan
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I had a bad experience with one of my recently completed projects. The project could not be completed due to issues with the client. Jhay R. Went into detail and helped me in tge best possible way.

Thumbnail of user seyedkhashayars
Turkey
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I had an interview with Russell V. from freelance.com.
She is so positive person, our interview just started on time and everything was smooth.

Thumbnail of user uswaa1
Pakistan
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Mam Darra.R help me to complete my procedure.thanks alot her.she is very calm and answer each question rightly that clear everything.

Thumbnail of user muhammadt129
South Africa
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Everything was good and described in very good way.
I answered my questions with clearly.
Thanks

Thumbnail of user nikkis481
Michigan
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Criselda R was fast, and efficient. She got done what my last rep said they did but didn't really do. Thank you!

Thumbnail of user kw689
GB
1 review
1 helpful vote
  • Send Message
July 1st, 2024
Verified purchase

As a neurodivergent, I found the site to be visually overstimulating and the content to be overwhelming. The site appears to be used more as a social media platform than a job forum with people making derogatory and unhelpful comments against the many posts.

I think if the company can streamline and better moderate the content and display job postings in a more simple, standardised way, the site has greater potential. Accessibility functionality should be considered.

Thumbnail of user vanshg
India
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

She was very patient & humble. She listened to every query I had and resolved it professionally.
She took a bit of time replying to my queries, but I guess it's okay if, in the end, my query is resolved.

Thumbnail of user mostafaa78
Mauritania
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Angie was a helpful person, she support me and guide me by professional way

Thumbnail of user girishr21
India
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

I have good support and quickly resolved my issue.
Thanks a lot Freelancer Support!

Thumbnail of user senthilkumarboominathanb
India
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

I got a on time support and closed the concern within a same chat.

Thumbnail of user mda421
India
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Very quick resolution was provided, and it was helpful to have a live chat.

Thumbnail of user stefanom73
Italy
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Criselda is a very kind person who helped me quickly solve a problem I had with the site.

Thumbnail of user asgaralis
Illinois
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

This was a quick and great support by Jhay. I am happy for his quick responses.

Thumbnail of user jonamaed
Philippines
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I waited for too long to be cancelled. I badly need the money right now since i am sick

Thumbnail of user muhammadh232
Pakistan
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Thanks for offering upgraded membership plan with same pricing.
It is great experience, quick response. Thanks again.

Thumbnail of user niranjanm7
India
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Whenever I face any issues, I go to support team. He is really helpful and do his best to help me. Thank you freelancer support team.🙏

Thumbnail of user eduardoe121
Texas
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Great experience, straight to the point, timely chat flow, clear instructions, just great!

Thumbnail of user manjeetb1
India
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

It was awesome to hear from you for shortlisting me for Rising Star.

Thumbnail of user andrewh2538
KR
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Requested whether it was necessary to remove a duplicate account/profile which resulted in emails and notifications going to two email addresses. The issue was resolved fairly quickly.

Thumbnail of user andreask149
Greece
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I was very satisfied, the support person had a big willingness to find a solution to my problem.

Thumbnail of user muhammadu245
Pakistan
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

The issue was understood and promptly resolved by the Freelancer support team.

Thumbnail of user nestorr95
Florida
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

She told me exactly what I was needing, I am happy now

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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