• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

See positive reviews
Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user abulkalams1
Bangladesh
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

It was a great meeting. I am delighted with it. I appreciate your support.

Thumbnail of user michaelangelom6
Philippines
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

I'm happy with the fast assistance the freelancer support provided.

Thumbnail of user alexanders974
Philippines
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

I know that I already sent a ticket regarding this issue of mine, but Danette still made sure that she/he accomodate my need of urgency. She/he helped me to update my Identity verification process. Danette also give me a positive and professional reponses, and would definetly want to work with her in the future if any issues arises.

To Danette, Thank you so much!

Thumbnail of user mdazharuli
GB
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase
• Updated review

It was a very good interview session. I enjoyed it very much.
Thank you

Verified by Freelancer (@JethroVerified)
September 16th, 2024
Verified purchase
• Previous review

I had a smooth experience with Jethro from Freelancer Verified. He was responsive, offering a clear discount and detailing the benefits of the program. He promptly applied the charges to my account and guided me through the next steps. The process was transparent, and he ensured that I understood the terms. Overall, a professional and helpful interaction. Thanks for the support!

Thumbnail of user zerint
Bangladesh
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

It was a nice experience. He was very cooperative.

Thumbnail of user isaacs439
Panama
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Olivia helped me solve my problem. Thank you Olivia!

Thumbnail of user saiswaroopg
India
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Quickly resolved the issue as soon as he gets the clear idea of the problem

Thumbnail of user kishorev8
India
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

I had call with Russell V. for the verification and it was great. The call was straight forward and professional, Russell V. asked questions that are relevant and easy to answer by experts. Russell was extremely helpful and supportive. I'm really impressed with the Freelancer.com verification team and process.

Thumbnail of user mdekbalh1
Saudi Arabia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Mr. Jonny is good person and good communication over all good. Many many thanks,

Thumbnail of user euphrasiag2
Bangladesh
1 review
0 helpful votes
  • Send Message
October 31st, 2024
Verified purchase

They helped me a lot with my article. They checked and gave me a solution. Thanks a lot.

Thumbnail of user jeromes506
Japan
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

Clear and efficient, nothing else to add
Clear and efficient, nothing else to add

Thumbnail of user monirh18
Bangladesh
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

I got the best support from the freelancer support team.

Thumbnail of user abdussalamo
Nigeria
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Macy was fast and polite, I love the way the response was fast and polite.

Thumbnail of user abdulwahidt
Egypt
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

Wonderful, I was worrying about my balance and Kinsey just helped me a right away

Thumbnail of user muhammadusmana3
Pakistan
1 review
0 helpful votes
  • Send Message
November 6th, 2024
Verified purchase

Great Experience I'm very satisfy with this customer support team member

Thumbnail of user erict2386
South Africa
1 review
0 helpful votes
  • Send Message
November 6th, 2024
Verified purchase

My request to reopen a review was resolved in good time

Thumbnail of user anurags69
India
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Great customer service overall and quick replies. It resolved my issue. Thank you! Name: Magenta S.

Thumbnail of user saminap1
Pakistan
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Magenta was really helpful with the problem, Thank you!

Thumbnail of user mohamedk243
Egypt
1 review
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase

So quick and nice, no hard communication,great work

Thumbnail of user nielok
GB
1 review
0 helpful votes
  • Send Message
November 16th, 2024
Verified purchase

Quick response to my query, all resolved very efficiently. Thanks Magenta

Thumbnail of user rubenalejandrop1
VE
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Professional and friendly, straight to the point. Nice guy

Thumbnail of user aleksandarp34
Serbia
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

I am satisfied with support provide and leading through the process. Thanks!

Thumbnail of user amant26
India
1 review
0 helpful votes
  • Send Message
November 17th, 2024
Verified purchase

It was good and fast resolution of my problem by Magenta s.

Thumbnail of user jeremiaho69
Colorado
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

Xavier was able to assist me with my request quickly and professionally.

Thumbnail of user salmaa86
Bangladesh
1 review
0 helpful votes
  • Send Message
November 10th, 2024
Verified purchase

Very nice and efficient prompt support, she gave me a great solution.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?