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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,876
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user roshany3
India
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Explained everything in details, easy to talk and understanding was really good.

Thumbnail of user mhuzaifau
Pakistan
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Good experience he will guide me very well and understand my problem.

Service
Value
Thumbnail of user achmadt
Indonesia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The agent was very clear about helping with withdrawal issues. I'm happy

Thumbnail of user nazarb4
Ukraine
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Kindly service, immediate result
Kindly service, immediate result
Kindly service, immediate result

Thumbnail of user abdelrahmans10
Egypt
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

It's so clear and the interviewer asked a specific questions, it's good and easy.

Thumbnail of user rodricke3
Hong Kong
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Thank you very much Jhay R. For helping me! He helped me solve the problem

Thumbnail of user nehas311
India
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Magenta s helped me on reverting the profile membership. Very helpful

Thumbnail of user kazuy4
Japan
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I was unexpectedly on a paid plan, but they even cancelled it and refunded my money.

Thumbnail of user muhammads586
Bahrain
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I request to refund my money back and Macy M. Do it shortly

Thumbnail of user shivak61
California
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Brief, Quick and right to the point. That's how I like it

Thumbnail of user tamalb5
India
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Received excellent and prompt support from the freelancer, as always.

Thumbnail of user priscillak101
Italy
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

She was competent, polite and fast, I appreciate the help.

Thumbnail of user verckyso
Kenya
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Was seamless and well communicated throughout the process

Thumbnail of user abdullahk82
Pakistan
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Resolved my issue and very humble person thank you

Thumbnail of user mohans58
India
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Very good, Magenta s helped me to resolve my issue, thank you for that

Thumbnail of user manih5
Japan
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Just perfect, everything went smooth and fast thank you so much

Thumbnail of user yashmitak
India
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

The support person Angie was a great help. Can't thank her enough.

Thumbnail of user thanosa2
Portugal
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Great experience. Understood my issue and provided a solution immediately.

Thumbnail of user adeels14
Pakistan
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I am completely satisfied with the help provided by staff. Thank you.

Thumbnail of user ayushm14
India
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Very nicely managed and good experience, with agent

Thumbnail of user dharmeshs12
India
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Excellent experience with "Jonny". Very good communication.

Thanks.

Thumbnail of user hanufaa1
Bangladesh
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I am very glad and happy because of the beautiful assist. Thank You.

Thumbnail of user ahmadk111
Pakistan
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Russell V. did a good job interviewing me for the verified freelancer program.

Thumbnail of user tuanl46
Viet Nam
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Lyndon S. (Freelancer Support) helped me resolve my problem quickly.

Thumbnail of user ivob23
Netherlands
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Magenta S. Provided great support. Also quickly in the chat.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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