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The company generally receives positive feedback for its easy-to-use platform and the valuable information it provides regarding credit scores and reports. Customers appreciate the informative nature of the service, which aids in understanding their financial standing. However, several concerns arise related to pricing transparency, as many users feel misled by subscription fees following initial free trials. Additionally, there are complaints about the complexity of the website and difficulties in accessing customer support. While some representatives, like Ramon, are praised for their exceptional service, the inconsistency in support experiences highlights an area for improvement.
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It was fast & efficient. Easy to use. Would recommend it to all my family.
Scores were a little low. When mortgage broker ran numbers she came up with much higher numbers. It answered a question, I had a bogus delinquency which I was able to have removed
Not as easy to read as credit karma. I had no clue what I was reading. Very hard to understand.
It was timely and direct. I never expected to that fast.
I received the information very quickly and was able to provide the information to my mortgage company so they could work on my loan. Trying to get a credit freeze lifted can be a little difficult and this solved my problem all at one time. Great service and they did just what they said they would do.
I do not wish to subscribe to this website. There are too many emails that follow. I did however get my scores but it is a difficult process finding ways to dispute items that are incorrect.
Glad I checked, but wish I would have done it sooner
I found my information without difficulty. The system was easy to navigate andI was satisfied with the results.
I'm sorry, I decline to do this. I'm sick, 80 yrs old, and no time to complete. I did receive my credit scores through their service and acknowledged I did and no longer need their services, so cancel my membership if I have one.
Not entirely free $1 processing fee, does not ding your credit, quick, easy. Couldn't ask for more.
I didn't get credit card report. I did get my scores.
I could not get my password accepted. Then when I did, with some help, There was a glitch in getting my files. Then They had to cancel m records of over ten years and re assign me a new
Case number so I lost all my past history. Not worth all the misery! Russ
The experience was good and easy to navigate through website. So helpful
My experience was awesome! I would highly recommend to my family and friends.
Easy to use. Was simple to use. I have already corrected the one and only derogatory issue. Now my score should go up again in the next 30 days.