I was able to use the service one year, as I had the simplest of simple returns to file. However, this year, as I had some additional things that needed to be addressed, it was a complete NIGHTMARE. And let me be clear, this also was not a very involved return. It's just that compared to the prior year it was, as I said, "involved".

From the first day I started the "wizard" that takes you through the process is not intuitive at all. In order to make decisions about classifications and categorizations, you truly need to know the "accounting" side of your personal finances, as well as your business. Second, I decided to try and utilize the Deluxe program, which for $8.95 I would be able to ask for help. Well let me tell you the joke that this is. First, I started getting help and by the end it was well over nine days of back and forth. Second, none of the people on the client support staff are on the same page. I literally had one person say to me, "I can't make that determination for you, because I do not know about your business that well, but do the best you can"...I AM NOT KIDDING YOU.I may be paraphrasing, but the words are almost exactly the same. And just so you all know, b/c I was so frustrated and needed help in this one specific area, I eventually received a reply with specific direction. So for the one person who said he didn't know what to do, to the person who was able to give me direction, you can see that it's literally a crap shoot in who you get. Oh, and by the way, you never deal with the same person. If you write in with a question, a person will reply to you. That said, however, if you need additional clarification, you will get a reply from someone else, NEVER EVER DO YOU GET THE SAME PERSON.

To leave your financial burden and responsibilities to a service like this, just so you can think you are getting it done efficiently is to frightening for me. Might I add, I have an MBA, and have been in business for close to 30 years, but I'm semi-retired, and my business accounting is nowhere near the sophistication it was while running my businesses in the past. So I figured why not try this. BEWARE AND STAY AWAY.

Ultimately I did not pay for the service, so I do not have a "proof of purchase" for this business. So I am unsure what I would provide in order to show I have actually had the experience I had. All I'll say is, if you do not believe me, it's on you. I did my best to wave you all away from this nightmare of a service. FreeTaxUSA.com is awful.