I've been a Garnet Hill shopper for as long as the company has been around. Over the years I left many raving reviews. I adored them and their customer service reps. Yet after leaving 1 negative review regarding a product that really did deserve that negative review, I believe I was barred from future reviewing of all future purchases. The item was a rather poor redo of one of their most beloved products. I purchase this same item every year, in various patterns, several times a year without fail.

So their product reviews really aren't reliable and something you can depend on. If the review is negative you'll be muzzled and no longer able to review their products, even if your are trying to leave a glowing review. Even though the item I purchased was one I purchase 6-8 of each year, in completely new patters, and at various time, and without fail every year, a few times, I can't leave a review... and even though the items quality, patten, cut and stitching varies each time I make a purchase. It's as if you bought a car, reviewed it, and you were never able to review another car ever again. No matter what I was reviewing, I would get a, " You already reviewed that item."

So it seem to extend to any new items or repeat items I purchase on their site each year. I don't know any other company that does that. It's not very nice. The quality of my "offending" review item, varies significantly in cut, fabric quality, pattern, stitching, and elastic each time, I buy the product. It is not the same product, might look similar but it always varies. Other customers have said the same, "these used to be of a better quality, " " these used to be softer" " these used to be cut differently" "these held up better." " The stitching on these was softer" So I am not dreaming this up.

I replace the item as needed 4 or more times a year. So will buy a par and twoo months later might buy 2 more and a year later purchase 6. I buy them without fail each year winter, spring, summer and fall. They are never the same pattern or item. I have spent thousands on these pj's and own about 38 to 40 of them as they old ones from 15 years ago never wear out. They looks almost brand new. The new ones wear out every few months with weekly washing, and one will start seeing tiny tears. So I should be able to review them honestly each time I make a new purchase so for other shoppers can make an informed decision on wHether other shoppers like an item.

If you are an ethical company who cares about customer response, you should be able to review items truthfully. Most companies take their knocks, listen and try to improve things. Not Garnet Hill. There wasn't anything abusive in my review. No name calling, no abuse etc. I simply said the fabric was of cheaper quality than it had been, and the elastic on the items I purchases seemed to be flawed and rolling down. Other reviewers sad the same. They would not stay up. This is an $89ish item. You should not put them on and they fall to your feet.

I used to buy the entirety of my and my kids wardrobes shoes and boots from the company and all our bedding and towels. I stopped. Now I just buy the offending item as I don't like any other company's version of pj's as much. If I could stop buying those I would as I don't think customer reviews should be suppressed.

So just realize when reading their product reviews you are only reading the good reviews, not a true sample of customer opinion. They will post your 1 negative review, so it looks like there are differeing viewpoints, but after leaving a negative review, you'll affectively appear to be barred from commenting on any of their products, ever again. So the reviews you are reading are not a true sample. Thus my ratting of two,

I used to do all my shopping with them as the quality of items was excellent and of far superior quality to other online retailers. That is less consistent these day, even prior to the pandemic and now and I note that things are more in the range of lesser companies. The towels will start pilling, the flannel sheets will not be heavenly soft.

I once received a pair of the pj's that had what looked like dark WD40 oil smeared across the top's front side. As I buy these pajamas so frequently I will sometimes not try them on during the return period and they will sit on the laundry room in the plastic bag. So was stuck with that pair as the return period was past. I do believe it was warehouse damage as I had purchased a dress from them, maybe 3 years before that also sported old stains that looked eerily similar. That they took care of and the customer service was amazing, I had bought the item for an event and paid for over night shipping.