Garrett WadeReviews 301

Garrett Wade sent me the incorrect item and refused to correct it or issue refund until compliance with their return systems. They specifically offered a free version for the inconvenience but that turned out to mean that the item I had already paid for could be sent. I followed up with multiple genuine reviews on items purchased from Garrett Wade, in light of my very poor experience with their customer service, but those were never made publicly available, my refund was mysteriously never processed and email correspondence went ignored. When I tried to speak with them on the phone I was 'disconnected'. This is a company that clearly spends more effort on their marketing than quality, customer service and integrity.

I ordered on 1/28/22 and happy my order was to arrived before 2/8 spouses birthday. Then some weird UPS delivery emails happened but all was good, on the 8th it arrived BUT the international rolling cabinet that I ordered didn't arrive instead we received the optional top chest. I emailed and called customer service without any resolution except they said to look for a return shipping label - but wait what about my ordered product? How about just give me a discount on the chest and I'll keep it. NOTHING WAS SAID - no options no time frame no refund. The only concern was the return. AND I didn't receive the shipping label for the return either... WHAT! OH YEAH... They have my payment!

Lasting high-quality products, hard-to-find items, quick shipments. I buy from them regularly. Great company!

I've always been pleased with the products from Garrett Wade, most recent purchase was a shovel that was out of stock. Got an E-mail when it came in but had problems with the Web site, ended up calling to place the order. The woman who took took the call was very pleasant, but there was so much noise in the background of the call (numerous very loud voices) that she couldn't seem to mute that it was really quite an annoying experience. Once the order was placed shipping was super fast, product was great. Several weeks later I was going to place another order, but realized that the only shipping option was UPS. A major snowfall had just made than a non-option for delivery to my house, no choice to use USPS, even though the items were very small, so I just abandoned the cart.

I never received my order. Garret Wade never responded to my email. I would never order from this company again. Customer beware.

I ordered $829.46 worth of merch. Unfortunately, somewhere between shipping and receiving I only recieved $200 worth. One box was great but, the other was tampered with. Someone cut the label off the box and taped to a smaller box. All but one piece of my order was missing in the box. Looking at the label, what was shipped never would have fit in the box I received. I am an elderly widow. These tools were ordered to help me do something I love gardening. Plus, a couple gifts for Christmas for a family member. UPS is investigating, but because the label said 2 packages and I recieved 2 boxes they warned me I may not get anything back. I really just want the tools I ordered.

I ordered a fly swatter and a hatchet for my father for Christmas. When the box arrived, the fly swatter was there, but the hatchet was missing. I called in right away and the customer service rep. Said she couldn't send out a new hatchet as they're sold out, so she was going to send it to a manger to see if they could find one or refund me and that I should get an email the next business day. After a few days, I submitted a requested for information via the website contact portal to no response. A week came and went and no email, no new hatchet, and no refund. So I called in again. This new rep. Stated she was sending me a replacement item and it'd arrive in 1-2 weeks and I'll get a confirmation email in 45 minutes. I got no emails that day (and yes, I look through my junk as well). After a week goes by, I call in again to confirm the new hatchet is in the mail. This customer service rep. Says nothing is being mailed to me and a refund was issued. I checked my bank and I did get a refund for the hatchet only. Shipping was $14.95 so I asked her for a refund for that as well. She stated that since I'd gotten another item, shipping wasn't refunded. I explained that I would not have shipped just a fly swatter, a $9 for $14.95 shipping if I wasn't also going to get the hatchet and requested a shipping refund. She stated she'd have to submit the request to her manager and she personally would get back to me. After a week I hadn't heard anything so I submitted a request via the website and got a response back saying my request was forwarded to the correct department. Well that was a week and a half ago and STILL NO RESPONSE. If anything goes wrong with your order, good luck getting a response or a straight answer from anyone. Everyone you talk with will tell you something different and no one will respond to your requests. Do not buy from here.

I ordered several garden tools from Garrett Wade online, order #*******857. It was a gift for a relative who lives on the West coast, and I am on the East coast. I specified the delivery address as where the item is supposed to go, and had give my address separately to go with my credit card payment for security reason, as usually. This was my first order from Garrett Wade, and the company seemed reputable.

To my surprise the box with the tools was dropped on my porch today. I called GW to see if they can correct their mistake. The answer was that the only solution is for me is to place a totally new order on their web site. They didn't offer to correct THEIR mistake, e.g. to ship another set to a right address and have me return the box for free. Nor did they offer me to ship the box to a correct address myself and comp the shipment. When I placed the order I used a coupon code and a discount. The discounts have now expired and I'd have to pay more for the same items.

I did not want to pay for shipping of heavy garden items across the country in a first place. Needless to say this will be my first and last order with GW.