Genuine Replacement Parts

Fit perfect and arrived on time. Great and fast customer service will do business again thank you G.P.P.

I ordered a grating insert and the insert carrier it fits into for a Braub food processor. The grating insert does not fit into the carrier and even though it didn't snap in like the original Braun parts, I attempted to grate carrots, then cheese.

It just mashes the cheese into a gummy ball and the carrots wouldn't even feed through.

I called customer service. They refused to do a return because "item has been used". OF COURSE IT HAS BEEN USED! HOW ELSE WOULD I KNOW IF IT GRATES ANYTHING?

Plus, even if they would do a refund, they wanted ME to pay return shipping. BUT NO REFUND!

I do NOT recommend this company. Watch out!

I received my part in less than a week and I was able to install it myself and it works great. I was unable to locate the part anywhere locally so I had to resort to searching for it online I found this company online and I was apprehensive of ordering online but I am very happy with the results the part I ordered was correct and it fit and it resolved my problem and I did not have to call the repairman or pay an outrageous price for the part price of the part was reasonable and it was the right part it saved me a lot of money thank you

It was easy to find the part I needed, and it shipped unbelievably fast. Our dishwasher was fixed in just a few days.

I think someone is offering lower prices for appliance parts from a homemade web site and they go out find it cheaper if they can? And sell to us LOL, at least most of you got what you ordered I did not receive any thing other then an email that said had been delivered already, I never got reply to my compliants after 3 times I just went to a local appliance outlet and bought the dryer belt that I needed, if this Zapps you, is a real business there's not a star low enough on the scale for them!

I found the part I needed and ordered the part because the shipping was to arrive in 3 days. It was not even shipped out for 3 days. There were other websites that had the item cheaper but delivery was 6 days. I bought the part at Genuine Replacement Parts and 3 days later received a email that it was finally shipped. Delivery total 8-9 day maybe? I would NOT RECOMMEND THIS SITE. NO DRYER for over a week.

If I could leave a 0 star review, I would. The part I shipped came broken. Ok, that's a bummer but things happen. How they've chosen to handle making the situation right is beyond me. They require a plethora of information in order to "open a return on my behalf". Ok, its a pain but I got them all of the pictures and information they required. After that, they've continued to jack me around. Its been 7-8 emails of back and forth from multiple different people asking the same questions, be answering and then someone else obviously not having the info taking me down a different path. I find out after a week of back and forth that the return processing will take 75-180 days? They then tell me that even though I've sent them pictures they need the part back. This is after they said they're processing the return. Well, after I as told everything was good, I threw the broken part away. Now they are refusing to issue me a refund or even a replacement part. When I contact them, all I get is scripted responses copied from the last upset customer. Keep in mind this is for a $25 part. Why, when I contact you about a broken part can't you just ask me for pictures and send me a return label and be done with it? Why has this taken over a week of nonsense and now im screwed? I thought i was doing the right thing by going with a smaller company but should have just bought on amazon. Keep in mind this is for a $25 part.

BEWARE before you buy! If for any reason you have to return a part, other than it was their mistake, you'll end up paying a lot more than you thought for a return. I bought a part for $110.89 + $6.99 shipping + $8.59 tax = $126.47. It cost me $39.46 to return the package. I was bound by their policy which required a tracking number, or you would be responsible if it was lost. That ruled out RTS (Return to Sender if you don't open the package.) I could have done RTS because I tried canceling it before it shipped and I never opened or defaced the package. So, you better follow their rules. Money is tight during this pandemic. We live on my husband's meager social security. I asked if they could at least refund part of the shipping cost as a gesture of kindness during these times. They told me it cost them a lot more for the shipping than what they had charged me. I found that very hard to believe. Should have never asked. I finally got my refund which was less than the actual price of the part - $109.89! Do the math: $165.93 - $109.48 = $56.45. It cost me $56.45 just to "not do" business with them.