This company lies about having any type of telephone support and live chat support. We placed an order for a Samsung One-Connect box, but received a random cable instead. We are a business needing to get our system back up ASAP and were left hung out to dry. Still waiting on a response to emails. Don't order from here, you'll be disappointed! NO CUSTOMER SERVICE AT ALL. We work together with Florida's Department of Agriculture and Consumer Affairs and have reported them, and they are actively being investigated for fraud due to lying about having customer service staff.
Needed a new bottom sprayer for our Kitchenaid Dishwasher. After extensive research from other sites. Decided to purchase from here due to price and shipping
Needed parts for an older Hitachi framing gun and found everything I needed with ease on this sight. Parts came super quick too. Great company
This website is a scam and a waste of time. I ordered an item and they were quick to take my money however they did not send my item nor did they inform me of any issues. After trying to email them several times, they responded saying they dont have my item in stock. STAY AWAY FROM THEM!
Website was easy to use. Found what I needed in minutes. My parts shipped fast and I received on the date indicated.
I am so impressed after using the GRP replacement part website. After putting in my GE range model number, and identifying the the part I were needing I immediately saw my replacement part pop up on my screen. I am very satisfied with GRP online services...
The web site was easy to use and the prices were reasonable. The package arrived in a reasonable time frame, but the part did not fit. It turned out that when I typed my appliance model number into the web site there was a revision to the model number and I had failed to type in the version I had. The web site did not have anything asking for clarification and no other part was offered so I ended up with the wrong part. I called the customer service line and was told I could send it back but they would not provide a return label so my cost to return is a minimum of $150. The shipping cost from GRP was $6.99 but since they will not send a return label your cost will be much higher. They know that no one will return incorrect parts because the cost for an individual is so much higher than the cost they have with FedEx. The customer service reps were very rude and left me on hold for almost an hour, I finally called back from another phone to get someone to talk to me. There are many on-line appliance part sources, choose wisely and avoid GRP! It was the worst experience I have ever had with a on-line company.
When replacing the new burner for the old burner, the tabs on the new burner are not identical to the old burner. Before you disconnect the wires, you need to look at the old burner and take a picture of the numbers(1a, 1b, 2a, 2b, etc.) on the tabs and how they correspond to the wires from the stove. Then match up the wires to the numbers on the tabs of the new burner.
Product did arrive 1 day later than estimated.
Purchased a lower dishwasher rack assembly for my GE dishwasher and was pleasantly surprised of how well the replacement part fits with no issues at all. Thank you very much.
Super easy finding the right part and fast shipping made the repair so quick! Idiot
Company wanted $470.00 plus tax to change this $53.00 valve? Really?
Part arrived in just a few days after order was placed and in good condition. Have not been able to install it yet but looks exactly like the one that is cracked on my pantry cover.
Quick job and good product. Great. I ordered rare part for Samsung refrigerator. Hard to find other places. They have it here and quickly processed the order.
Exact replacement of original part. Just had to remove screws from broken piece & replace with new part. All screw holes perfectly line up.
Website was very easy to navigate and I received the correct replacement item in a timely manner. I will absolutely use this service again for future items.
Part came as promised just a day or two after ordering. Excellent condition, great low price. Fit like a glove. I highly recommend this company.
The items were as described, and fast shipping. Website made it easy for looking up the parts I needed. Would order from again. Thank you
Web site has everything I needed to find the exact part. Prompt shipping by UPS and arrived in three days. No miss no fuss.
Was pleased that the order was delivered on time as promised. Will definitely refer or buy from GRP again. Keep it up!
Ordered part with ease and it was delivered on time as promised. Keep up the the excellent customer service….you guys rock!
I received a quality replacement part in just a few days and installed it with no problems. Washing machine is functioning well.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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