Really happy with the glass replacement microwave tray that was ordered. I used the website to help identify the right part. I was a bit nervous because there wasn't a photo, but it arrived quickly and was the exact part I needed. Competitive price compared to other purchase options. Very happy with this purchase and delivery.
Placed a order with them because the part would be delivered before a weekend.
I then get a email saying the part will be delayed for 3 more days. Tried calling and pay for expedited shipping, no can do. BE careful- they will bait you with shipping!
Ordered a freezer door handle was the wrong one returned it the next day had to pay for shipping back. Then was only refunded 55.00 ot of 67.00 un beleivevable and it took almast a month to get my money back never order from them. I will stick with repair clinic online. Customer services was terrible
Part shipped quickly, arrived unopened, I did not use, returned unopened part and they charged me a 25% restocking fee. This is outrages
I would not recommend this company unless your 100% sure you need a part, 25% charge is BS, will not be shopping here anymore
I am very impressed by the ease of use of this website. With the refrigerator model number, I was able to immediately see the drawer options for my Refrigerator. The drawer was quickly and carefully shipped. A great experience in online shopping.
Had no issue getting the part. But discovered that another part was broken and the part I ordered was not necessary. In returning the part I had to pay a non-refundable $29.42 in shipping to return the part plus an additional $5 restocking fee. That's on me. I should have read the fine print. However, the email told me to wait two weeks to receive the refund. Waited almost a full month and still no refund. Only after calling customer service did I get a refund issued. The return cost me almost $35 on a part that only cost $43.45. I'll avoid doing business with Genuine Replacement Parts in the future unless I'm absolutely sure that I will not need a return.
Part ordered was as described and shipping was quick. Dropped right into. Place. Appliance repair quoted $578 to fix this, ordered the part for $150 and it took 15 minutes to drop in.
I ordered a new planetary base for my KitchenAid 6-quart standing mixer. I was impressed with the part availability from Genuine Replacement parts. It was delivered within three days. A perfect fit; I quickly installed it on my mixer. My wife has already made a batch of cookies with the mixer.
Do not purchase from this company.
Wrong parts are sent, pictures on site are not what they will send you.
Will not work on refunding purchase without paying a restocking fee.
Customers service is very bad.
Their online ordering was so easy to go right through. I received it right on time which was just a matter of a few days. I set it into my dishwasher and it was a perfect fit. I would definitely order from them again!
I live in Alaska. For whatever reason, there are still companies in the US that don't seem to realize that Alaska has been part of the US for 50+ years and refuse to ship to our state. I place an order on Dappz and the order was accepted, including the address and zip code that clearly indicated it was going to Alaska along with an extra shipping fee to sent the part FedEx (which, by the way, comes to Alaska as well) and my credit card information. The next day I get an email saying they cancelled the order because they don't ship to Alaska. When I try to contact them, I find out they are totally "electronic" so there is no phone number to call. I was forced to do a live chat where the operator abruptly put up a link to their "policy" and disconnected the call. Totally convinced they went electronic because their phone was ringing off the hook with dissatisfied customers.
I ordered a part for my washer a drain hose, after reading some reviews on here and other places I was super nervous when I saw it said processing after two days, I emailed them quick response back, then I called spoke with Taylor she found my part and got it right out to me! Thank you so much Taylor! Any email I sent any call I made they were super helpful! I will use this company in the future! Again THANK YOU!
We ordered a part for our Samsung refrigerator. Waited ten days for it to arrive. When part arrived via UPS, flimsy box was crushed. They had no protective padding in the box whatsoever. The part they delivered was in a plastic bag with the correct part number on it. The part itself was the wrong part and did not appear to be new. We did send an email to the company and are awaiting a response. Either way the part is going back and we will expect a full refund. We will take our business elsewhere even if it will cost us more. Hard to believe a company in this day and age can operate like this.
I ordered a suspension rod for my Kenmore washing machine, it arrived on time and was able to install it the same day, it was very easy to install and I saved myself a couple on hundreds and did not have to buy a new one. I would buy from this company again with no problem.
Ordered and paid for parts. One day shipment promised on checkout. No updates for over one week. No response to repeated inquiries. Finally said manufacturer backorder. Product may arrive in shop 4 days later. Order page still says 9 in stock today and estimated delivery by tomorrow if ordered today! Order canceled. Customer loyalty lost.
Purchased a replacement pump for our dishwasher at $64.00. Had it installed and 3 weeks later it broke. Call GRP and they told me the warranty for this "genuine" part is only 30 days. Really? Don't stand by the parts you sell? Now I have to rebuy the part (Amazon sells it cheaper. Now I find out.) and have that installed. Meanwhile I'm have to hand wash to get covid-19 off the dishes. Beware, you could be their next victim.
I purchased a Whirlpool Part# W******* Door Boot Seal/Bellow (OEM) from the GRP on August 2019. It wasn't genuine part as the GRP mentioned, very bad quality rubber, terribly packed. Anyway a technician installed the one. Last week the bellow started to leak. $104.00 for the part plus $100.00 for installation gone for nothing! So it's not "Genuine" part, it's "Fake" part. Never buy from these people, never! I'm very angry!
Alex B. New York
Great customer response, and fast shipping. Online ordering was easy parts shipped within 10 days.
1 part delayed contact customer service, resolve issue with part in stock. Then part shipped and received within 5 days. Will buy parts again from website.
I ordered these parts on Sunday I received an email om Monday around noon with a tracking number and received the part on Wednesday.
I got email up dates for the process from order to shipping all the way through the shipping process.
Very happy with my purchase!
Washing machine broke, had to get a part rather quick. Paid premium over at Dappz because the website indicated I'll get my part on 4/9 (fastest of all the other companies). I expected the item on 4/9, only to not have it arrive. Checked tracking, delivery date was 4/16. I wouldn't have ordered if the company would have been upfront with the shipping, but no surprise after seeing all the comments here!
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members