Gave this Huusk knife for my dad's 55th birthday! Boy he was so amazed and happy with it. Perfect for all his activities.
The knives and leather cases were delivered very promptly. They were purchased as gifts for members of my family. While the quality of the knives was satisfactory, I had some reservations about the leather cases. Ultimately, I am pleased to have acquired them. The leather cases are of exceptional quality and complement the gifted knives perfectly. Overall, I am highly satisfied with my purchases.
I ordered this Huusk Knife. Then I changed my mind. 1 hour later, having found the correct email to cancel, which they say you can cancel within 24 hrs.
Customer Service rate a 0000!
They declined! Also, they added My Address Wrong, so if they needed to correct my address, they could retrieve the parcel and cancel my order. They didn't even message me back. It was their error! Which they would not even correct.
Dear valued customer,
We understand that you have experienced an issue with your recent order, and we want you to know that we are committed to resolving this matter promptly. Your satisfaction is our top priority, and we are dedicated to ensuring that you have a positive experience with us.
To assist us in investigating the issue, please provide us with the following information:
- The email address used to place the order.
- Your order number.
- Your full name.
Kindly email us at support@get-huusk.com with the above details as soon as possible. We assure you that we will respond swiftly to your matter.
Thank you for choosing Huusk, and we appreciate your patience as we address this issue. We hope to inspire your confidence in us and look forward to resolving this matter for you.
Best regards,
Customer Support at Huusk
A very useful thing in my kitchen is this knive. Using it since many months. Very comfortable to use and its quite sharp. The cutting of vegetables is very easy with this and i definitely recommend this to everyone.
Thanks for the awesome review, Reba! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Initially I was disappointed by this knife. I think I gave it a 3 star review. Out of the box I didn't think is was very sharp :(. I did like the quality handle and the design of the knife and that you got a sheath with it. After 30 days I felt it had become very dull. I finally woke up and just like a hunting knife you sharpen often when skinning etc. Once I sharpened my Huusk I got it like a straight razor, extremely sharp. Now I just sharpen regularly and the knife performs the job wonderfully. Extreme caution when washing/ drying hence the the sheath is a must.
Hi,
We’d just like to thank you for taking the time to write this review. And every bit of feedback like this does so much to help us out.
Have a great day!
It's not a great leather holder. The knife is so sharp it cut the strap that hold it in. I went to get it out an it cut 3/4 of the strap that hold it in. Then I went to put it away a the strap that hold it In broke off. So it at a real leathe place I know getting a new one of tuff material.
Hi Rupali,
We’d just like to thank you for taking the time to write this review, and every bit of feedback like this does so much to help us out.
Have a great day!
My husband ordered these knives almost 2 months ago. We haven't received the knives to I can't even talk about product quality.
We've made complaints and inquiry. We get NO response to our communication. We're now trying to get money back through credit card.
DO NOT buy this product
Dear Mike,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you.
Provide us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
It is completely unfair practice. I was told I cannot cancel it, even though I called the support line and emailed (by replying to the order confirmation email) within 30 minutes after placing the order.
Now I have to go through multi-step return process and pay shipping, which is not likely worth it since I am in Canada.
Another thing I did not like: During the order via their website, there was no clear indication the order is confirmed. Instead of asking if I want to confirm the order they started offering additional items. And while I thought I still need to confirm the order later on during the checkout I received a call from someone saying my order was placed. When I asked if I can cancel it I was given non-deliverable email address and non-existing order number! It looks like a scam company, to say the least.
Hello Yuri,
We are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Please contact us at support@get-huusk.com. I look forward to hearing from you soon.
Thanks for your patience and understanding.
This knife is made of solid metal. Unquestionably has a strong edge. I adore the handle's finger hole, which provides stability when holding the tool. It was very simple to chop up some meat and vegetables. Pleasant and practical.
Hi Marco,
Thank you for that glowing review. We're very glad to hear that our Huusk kinife is perfect for your needs.
Have a great day!
This knife is constructed entirely of metal. Has an undeniable advantage. I like how the finger hole on the grip adds stability when holding the instrument. It was a breeze to cut up some meat and veggies. Both pleasant and useful.
Hello Pinki,
Thanks so much for the awesome review. We work hard to meet expectations like yours, and we are happy to hear we did that for you.
Please don't hesitate to tell others or shop with us again!
Have a great day!
Answer: Greetings George, Thanks so much for sharing this question to us. Please feel free and reach out to support@get-huusk.com and https://get-huusk.com/contact with any further comments, concerns, or questions. We would love to provide the best services to all of our customers, so your query is greatly appreciated. We love when customers take the time to share their inquiries with us. We hope to see you again soon, and again, thank you for your interest. All the best, Huusk Support Team
Answer: Hello, Thanks for sharing your query with us. We're truly sorry for the negative impression of our company. We are currently in the process of making some changes because we want every customer's experience to be the best one possible, and we work hard to make sure that happens. We're working hard to be better at what we do, but it's not an overnight fix. We appreciate you taking the time to share your thoughts with us. Please feel free to reach out by phone or email anytime about any questions or concerns before placing an order with us. We look forward to hearing from you. Support channels: support@get-huusk.com https://get-huusk.com/contact Tel:+496994323601 Tel:+441344951332 Tel:+496994323601 Kind regards Huusk Support Team
Huusk has a rating of 3.8 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Huusk ranks 6th among Kitchen sites.
Hi Nalfitifanahy Namena Fiaroniaina A.,
Thank you for your feedback!
We're glad to hear you are pleased with the quality of the knives and the exceptional leather cases.
We appreciate your support and are happy that your family enjoys the gifts.
Customer Support at Huusk