Muama Ryoko

I bought one of their device in November, as a birthday gift for a close friend in December. I did not know if he already had one, but I was comforted by their 30-day return policy. Sure enough, he did have one - but when I tried to return it (un-opened boxes), I received nothing but generic "We are busy at the holiday season - we will get back to you" emails. I sent multiple emails, asking for a better response, but to no avail after a month now.

Warning to future would-be buyers!

This is a warning to any and all that are considering spending money on this system. Take my advice and do not do it. Poor service, Terrible connectivity, even worse customer service. I had one from Nov24 to today and during that time the device was mostly unusable. They then told me they were sending me an upgraded sim card with improved service. It took from Feb25 until today for it to get here and then I was told I had to buy a new subscription to their service. I'm sorry, I do not pay for a service that does not work. I told them if they wanted to keep my business they would provide me 3-6 months trial service to insure it worked while I travelled or the unit was headed for the trash. They basically said to pitch it in the garbage. Done Deal!

You can't return this item once the box is open. I am returning it because it doesn't work AT ALL. But apparently the policy still stands. My data plan didn't go through because my credit card company flagged the charge as fraudulent (customer service told me this with a perfectly straight face...and no answer to why they didn't contact me to fix it?) and I "used up" my free data - which is completely impossible since NOTHING HAPPENED. It charged, it indicated it was trying to connect with our devices, but never for one second did we have internet. BAD JOB - RUN THE OTHER WAY - get more hot spot data on your phone and forget this company!

THINK TWICE about purchasing ANYTHING from this company. The device is not anything as to what you read on there website. For me, it did NOT WORK. When I inquired about returning for a refund, they told me that they will refund your money ONLY IF IT IS IN ORIGINAL SEALED BOX…. UNUSED. Well how are you supposed to know if it will work unless you open the box to set it up. Another MAJOR issue with this company is getting any customer service help, FIRST, YOU SEND THEM A MESSAGE AND THEN YOU WAIT AN HOUR OR MORE FOR THEM TO REPLY AND IF YOU DON'T SIT ON YOUR HANDS WAITING ON THEM TO REPLY, YOU WILL MISS THEIR RESPONSE AND THEN YOU WILL HAVE TO SEND THEM ANOTHER MESSAGE AND AGAIN WAIT FOR THEIR NEXT MESSAGE. I SPENT NEARLY 3 DAYS ON GETTING HELP BECAUSE I HAVE A LIFE AND DON'T HAVE TIME TO SIT AND WAIT ON THEM FOR HOURS.

I bought this for work in St. Louis city, nowhere exotic or far from technology, this should have worked. I told them December 10th that I needed to return this because it does not work. That was after seeing if it would work for 3 days. Here we are, January 18th I am still awaiting a response besides the constant we are experiencing high volume responses. So, obviously, the 30 day return policy is impossible because they require you to contact them and they need to send a return document for the defective device.

Don't waste your time it is a crappy device does not work and customer support is never available no through chat, calls and emails just auto responses
Don't waste your money

The first problem I have with the Ryoko is that the connection is unreliable and spotty. If I am not using any my devices for a few hours, the connection goes down and I have to go through the whole procedure of re-connecting. I have had the connection go off for a while day at a time. The wireless is most often weak and pages do not load. I have been in situations where nothing would load; I drive to a local MacDonald's parking lot, switch to their wi-fi and everything loads immediately; but their connection is not secure and at risk. I use the recommended service from Viaota. The interface on the device is confusing and not user-friendly at all, with the main screen which is text driven, confusing and not very responsive. The device is very cheaply made with button response being questionable at best. There is, in addition to the main screen, another interface at the bottom—the word 'Ryoko'. Sometimes it lit up with white letters, other times it is lit with Red letters, sometimes it is not lit. What does that mean? This does not seem to correlate with the main screen at all—very confusing. I have searched YouTube for good instruction videos but there is nothing but review videos which are simply covert sales tools. I could go on about the problems that I have had with this device and its service but I don't really wish to. I've been ripped off; end of story.

SCAM! I received an email and opened it because I didn't know about Ryoko. After looking at the information, I left the site. An hour later I went to my American Express card site and there were 4 charges from Ryoko totaling $264.85. They are not ligit. I checked my email and there were no receipt emails from them.

The reception is impressive for such a compact device. I've utilized this nearly daily since bought it, and it's fantastic! The internet speed is rapid, and downloads are excellent as well... I'm satisfied with this item. Although there have been occasional minor issues, such as password or connection problems, their customer support was prompt and provided solutions within minutes. Dependable and recommendable!

This device is fantastic. While most people might purchase it for business or travel, I've been using it as my primary internet source. Although I initially encountered some setup confusion, the customer service team was incredibly helpful and got it working smoothly. It's a reliable device with a speedy connection, making it a great choice for anyone.