GiftCardMallReviews 310

Bought a card in July 2020. Gave it as a gift. Person I gave it to tried to use it in September. Didn't work. Tried the website doesn't match records. Press 1 for customer rep - hangs up on me. Sent mail inquiry never got a response. Went back to store purchased card from computer printout received of activation when card purchased. Sent that to mygiftcardmall - still no response.
$100 wasted.

Tried to purchase a measly $25 electronic gift card from this company on 12/10, never received it. Called customer service on 12/11, stated they would resend it, but it could take 3-5 business days. 12/12, still no gift card, I waited until 12/16 and called again.
Customer service tried to tell me it was something on my end with my email. I asked that they change my email then to another. They stated they did and that it would take 3-5 business days for the request to be processed and a new electronic gift card to be sent.
Here were are 6 days (12/22) later and still no gift card. I called back and was told there is no record of my call on the 16th, but they could update my email today and in another 3-5 days I should receive the card. I asked to speak with a manager for a refund... BIG SURPRISE... you cannot speak to a manager... they have to put in another request for a refund which takes... you probably guessed it... ANOTHER 3-5 DAYS... GRRRRR so beyond frustrated. THANK GOD IT WAS ONLY $25... I WILL NEVER, NEVER ORDER FROM THIS COMPANY AGAIN AND I ADVISE ALL TO DO THE SAME. I WILL DRIVE TO THE CLOSEST STORE TO BUY ONE MYSELF! AWFUL CUSTOMER SERVICE TOO!

Ordered American Eagle gift card in November. No tracking number for a week. Then a tracking number but had not been picked up from the shipper 10 days later. Called and said no tracking on file! I gave them THEIR tracking number and was told someone would have to call me back. Which they did not. Today 4 weeks later, I was on hold for 15 min and talked with 2 different reps. Seems the trail for the tracking number ended in another state. Asked for it to be cancelled and was told I would get a call back... contacted my credit card company and disputed it.
This is not a legitimate business in my opinion.
UPDATE: Received card. Credit card was charged. American Eagle said not a valid number, to bring it in. Covid shut things down. I lost my $125.00.

Was given gift card as a gift. $25. I activated it. After that I tried to use it the very next day and was declined. Called customer service. They were acting very funny. I explained to them it has never even used and just took it out of packaging. Customer service told me it used for PayPal. I asked them how is that even possible. Anyways they emailed all these dispute forms. I didn't want to give them my personal information. They seemed very sneaky and untrustworthy. So they closed the dispute and there's been no resolution. Don't trust them! They need to be shutdown! Not fair.

My company ordered us a gift card $455 09/23/20. When I went to use this card November 11th. It was declined. They scammed $308.83 and I have called customer service *******283 and they opened the case #DS*******. They requested fill form, purchased receipt and pictures of the card. I have emailed them more than 6 times and I have all email copy. Customer service is ZERO AND THE DISPUTE PROCESS IS BASICALLY USELESS. That's worst experience of my life. I will never use this idiot card.

I was given a Visa gift card and it was by giftcardmall. I registered the card, set up the pin, and everything. But at first I could find ANY store that this card would accept it. I feared it was completely useless. The giftcardmall says there is $50 on the card, but I could not use it. It seemed worthless. I thought they just stole my friend's money when they got the gift card. Finally, after trying places over and over and being rejected, I did find one place that accepted it. What a pain!

If at any point a seller / merchant issues you a refund, you will lose money outright. This service doesn't handle returning funds to cards well (arguably at all).

You can dispute a transaction, but the process is convoluted, time consuming, and, in the end, pointless since you're not guaranteed any return of funds.

If you get one of these cards as a gift, try your best to get the money off the card quickly by pulling out cash at checkout or by transferring balances using PayPal or Venmo.

Alternatively, if you have the option as to whether or not you get of these cards in the first place...

STAY AWAY FROM THIS SERVICE!

I paid $200 for a Safeway/Vons grocery gift card. Got an email with my order #, called GCM to ask if that was all I needed, expecting a bar code or QR code to scan at the store at checout. In spite of a customer service rep who continually claimed he could not hear me "bad connection", he finally told me that was all I needed. Went to store first time, they said they knew nothing, asked my why no bar code, said I needed to come back and talk to a manager. I did. The store manager she had no idea what it was, so we called GCM together. Again rep could not hear us "bad connection" and finally hung up on us, although we could hear her fine. I rechecked my email searching for GCM... a new email with a barcode! Have not gone back to the store for the THIRD TIME yet.

Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.