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GiftCards.com Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding its customer service and transaction processes. While some customers report successful transactions and reliability after multiple purchases, a recurring theme is frustration over order cancellations, unresponsive customer support, and issues with gift card activation. Many reviews highlight unexpected fees and difficulties in redeeming cards, leading to perceptions of the company as untrustworthy. Despite a loyal customer base, these negative experiences overshadow positive sentiments, indicating a critical need for improved communication and operational transparency to enhance customer trust and satisfaction.
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Tried to cancel. Got a huge run around after spending forever going through the prompts to speak with a real person. Asked for supervisor, put on hold and then disconnected by them. Called back, another representative said he would cancel, but it would take 6 business days to get a refund. It's not looking good. Plus they have an expiration date. I am sorry I didn't check reviews first. Never again!
Ordered 2 gift cards for my employees. Paid $138.00 and then they said I was denied business application. I have no idea what they are talking about since I did not make a business application. It's ok though since I used my business credit card which I can have cancelled. I am also going after them with My Points whom I have been a member of since 08 and have made a lot back from ordering through their search engine. I don't think they will be happy about this. Thank you for listening I know how you all feel the same way I do. PS. I don't use PayPal anymore because I was scammed through a merchant that only uses them and PayPal would not refund my money when I didn't receive the items I payed for. My credit card company disagreed with PayPal and I got the money back.
EBay gift cards can on! Y be redeemed if you have pay pal if not it will not work. If you set up a pay pal account to be able to use the gift card it will still not let you make purchases because you are a new customer and have no pay pal history! Don't Buy EBAY gift card complete scam
Gift card never came. Give you run around. They cant track the card. Do not buy here. This is a scam.
I am still waiting on a refund to be issued for a three hundred dollar gift card I bought. Outraged by the lack of service. I have talked to three people who told me they would be in touch with me, and they have not contacted me.
They do nothing but apologize and lie. They won't refund your money, they won't deliver the card everybody you speak to offers a different excuse and tells you oh I'm so sorry for that I completely understand but there's nothing I can do about it. They tell you they're reshipping the card they won't give you tracking information it's just one lie after another after another.
I was going to order 3 of the personalized cards for my brother who is an artist- was gonna put his drawings on them. Decided I'd do just one first to make sure the picture came out right.
After ordering, my card was charged $1, then deposited right back into my account minutes later. Seemed weird, so I started looking for reviews of this place.
Found a website where there are many 20+ 5 star reviews all on the same day, 4 star reviews all on the same day, 1-2 star reviews sprinkled in after every 20 good review. Then found this site.
When I tried to go online to cancel my order I was met with a message that said my card# seemed fake and they would have to call my bank and use "other resources" to make sure it's legit. Had to cancel my card just so the order wouldn't go through.
This organization is sketchy. Yet appears so legit.
They collect credit card data, then reject and cancel orders for no apparent reason -- then deny explication.
Life is frustrating enough without this kind of runaround.
GiftCards.Com... I wish I could give you zero stars.
Boooooooo!
Ordered a $50 gift card. When I received the card it was balanced at $0 with charges I didn't even make. Such a scam. Tried emailing and calling multiple times no help
I ordered a traditional gift card through giftcards.com and it never got there. I got the runaround until I made it clear that I want a refund. Save your sanity don't go near giftcards.com
My card expired and I had about $150.00 left, and I was not able to get another card. The money is gone. I am so upset. I am the one in charge of getting gift cards for employees and I will never, never used them again.
I was trying to use their service for the first time, and it totally SUCKS! They claim on their website that you can check the gift card balance for major retailers gift cards, when in reality all they are trying to do is sell you their own gift cards and/or purchase unused gift cards from folks. There was no way I could see to check the balance on my Safeway gift card, as it only provided a field to input VISA or MC numbers and CVV codes. You guys are guilty of false advertising. Shame on you for being so deceptive. If there was a rating of "ZERO" stars I would have put that down as my rating for your worthless and crappy service!
One last time... just for good measure... you guys SUCK!
After seeing the mixed reviews I decided to take a chance. Glad I did. Ordered a $25 Mastercard gift card. And within minutes it was delivered. Activation screen for the card looked a little fishy but it worked just fine. Bought what I needed the card for with no problems. Will certainly keep this site in mind.
I received an AmEx Gift card from Simon Gift cards after Christmas. I just tried to use it and it has a 0.12 cent balance. Apparently someone paid for a month of parking in Brooklyn, NY on April 16th. I live in Florida and have the card in my possession.
I just got off the phone with Americanexpress.com/mygiftcard customer service - another scam. Basically because I told them I had tried to use the card and it was DECLINED - that was translated into I used the card and now it my problem - and I have to fight it out with the parking garage merchant in Brooklyn, NY- you have to be kidding me - Oh but lets not forget that AmEx gave the merchants number -- they had no ability to understand that I did NOT use the card in Brooklyn NY in April 2019 and someone has obviously cracked their code - do they care? NOT in the least...
Stay away - something is not right here
Ordered card and still have not received anything. Wish I would have read reviews this joke of a company has.
Worst experience! Don't waste your time. I've been attempting to order over $1,000 worth of gift cards and have been given the run around with customer service. Not to mention their website isn't the best. My order was cancelled by them as I was told my bank wouldn't authorize the funds, then my bank states they never attempted and to try again. Their customer service tells me they can't resubmit the large order and I would have to go BACK in AGAIN and re-enter ALL of the 30+ gift card requests (with name, $ amount and shipping addresses) This process has taken up way too much of time. No thank you
Gift Card is blocked, and Macy's doesnt want to deal with it because it was bought through the third party - Giftcards.com. And Giftcards.com tell me call Macy's (which I already did and TOLD them about it), and then stop to respond to emails.
In an attempt to send an Easter Visa EGift Card it is now 72 hours and the recipient has yet to receive the card. I have used other sites in the past and have never had an issue - this was very disappointing and on top of the poor customer service, and multiple attempts to reach this company without success, I still have had no response after three online attempts! Be warned - DO NOT USE THIS COMPANY!
Terrible, terrible, terrible! RUN don't walk away from this site. Purchase your gift cards at the grocers, at drugstores, or directly from the retail merchants - NOT giftcards.com.
My husband received a $100.00 VISA gift card from a client. When he remembered to use it, it had expired. No way to renew it, the $100.00 just gone, no recourse. Where does that $100 go? Not to the original purchaser ( his client) and not to any retailer... so I'm guessing giftcards.com just got $100.00 richer.
Unfortunately you wait too long :/ I think berrycards2018.weebly.com are better Gift Cards Service and you got your codes faster.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members