I purchased the following product on April 5th, SHIPPED VIA F.O.B. SHIPPING POINT FREIGHT
1 B******* Flash Furniture Mesh Back Drafting Stool - Mid Back - Melrose Gold Frame - Flip-Up Arms - Tracking#: ******* (partial tracking # to protect privacy) / $266.95 S&H: 14.99 Tax: 19.74 Total Invoice Amount: 301.68. Order # *******
On 4/7/23, I received a chair but it was the wrong chair, not even close to the one I ordered. I called global industrial immediately, spoke with a kind and helpful rep by the name of Odessa S who took my info, and requested that I email her a picture of the incorrect product that was delivered. She confirmed it is definitely the wrong chair and advised she would contact the third party vendor who shipped the wrong chair and emailed the following to me:
I thank you for your prompt reply. Our vendor has been alerted to their error. Please allow time for the return label and fulfillment our your product. I shall be you updated until you are satisfied. Have a pleasant weekend.
I emailed Odessa on Monday at 10:08 AM for a status and this was her response:
Good Morning
Indeed, I have emailed the vendor. Unfortunately, there has not been a response at this time. I appreciate your patience and will keep you updated. So I sent this response
Odessa,

This is quite disappointing. I am pretty patient but it is unacceptable that your third party vendor has not responded to your request to send a return label. Therefore, considering that global industrial has received payment for the chair that I purchased, I expect global industrial to provide a return shipment label immediately so the incorrect product can be returned and have the chair I purchased shipped to me or I expect a refund.

It is not my problem that global industrial uses a third party vendor who is clearly not responsive to your request to send a return label and therefore, it is global industrials responsibility to provide a return label as you said you would if the vendor did not respond by the end of Monday 4/10/23. Kind regards,
Odessa's response: Hi, Your email has been noted
My email back to her:
Odessa, I appreciate that my email has been noted. What is the plan for sending a return label so the incorrect product can be returned, and shipping the correct chair or refunding what I have paid?
After this email, she called me and asked if I wanted a refund or give it 72 hours to allow the vendor to respond, I told her I was really looking forward to this chair so I will give it 72 hours.
Here is the email I received today
Hello, Regarding the incorrect merchandise you now have in your possession, more importantly, the correct "Mesh Back Drafting Stool". Unfortunately, upon conversing with our supplier this morning, there has not been a resolution. I do apologize for any inconvenience this has caused you. Your continued patience is certainly appreciated. Thank you Odessa S
At this point I have lost all confidence that my order is going to be fulfilled and have yet to receive a return label for the wrong chair that was delivered. So this is the email I sent to Odessa
Odessa,
Well that is really disappointing and knowing there is not a clear resolution gives me no confidence that there will be one anytime soon. The wrong chair was clearly delivered and I have provided photos to support the wrong chair was delivered. The vendor Global Industrial is utilizing is clearly not capable of meeting your customer's needs. Therefore, I am requesting a full refund to my credit card immediately and I will find another company that can meet my needs.
Please provide a return label so the incorrect product can be returned.
Thank you for your assistance
Then I get the following automated email:
Thank you for your email. This is a system generated message to let you know our Customer Service team has received your email and an associate will respond within 24 business hours. We are open Monday through Friday 8 AM to 7:30 PM EST.
In the meantime, please note that most questions can be resolved by using our self service capabilities available at www.globalindustrial.com/ssc. You can check order status, track your order, pay or print an invoice, or sign up for text notifications.
Thanks again for your email. We will be in touch soon.
Please note that this email is being sent from a non-monitored email address. Replies will not receive a response.
Crickets from Odessa! Wow.
We shall see if I get my money back and a returned label to return the incorrect product!
COME ON GLOBAL INDUSTRIAL! FULFILL YOUR CUSTOMER ORDERS CORRECTLY OR GIVE REFUND PROMPTLY!