I've been buying shoes on GOAT since 2019. I have around 10 pairs of sneakers that I bought exclusively through the app. I started selling clothes and sneakers online via depop/ebay/grailed/vestiare and StockX in 2024. After 7 months I've sold over 500 items, and have 5 star reviews across the board on the sites I sell on. In August I decided to try and sell a pair of Jordan's via GOAT. The shoes sold within a day of being on the site, and GOAT notified me that I had 3 days from the day they were sold to confirm the order and ship the shoes. The shoes sold Wednesday night, and I had until Saturday 8/31 to ship the shoes to GOAT for verification. As I was traveling for work on Thursday and Friday, I shipped the shoes on Saturday 8/31 with UPS by 2:37 pm. The next day on Saturday I got a notification from GOAT that my sale was canceled as I had not shipped the shoes on time. I checked my UPS tracking and the shoes were labeled as shipped. I sent them the receipt of when I dropped the shoes off as well as the status from UPS thinking this would rectify whatever mistake led to my sale being canceled. Instead I was gaslit, blatantly ignored, and when my shoes arrived to GOAT they told me to pay to have my shoes sent back to me, or let them keep it for consignment (does that not sound scammy). Ultimately after refusing to help/understand that I wasn't in the wrong I chose to have my shoes sent back to me. The sent no tracking information or any updates. My shoes are now missing after GOAT sent them back to me at my own cost. So after cancelling my order for no reason even though the shoes were shipped on time, now my sneakers are gone forever. Thanks for absolutely nothing and giving me the worst headache.