goHastings

Oh my god I will never order from this company eve again.
I placed an order for 3 movies dec 12th thinking they would come before Christmas boy was I wrong took 10 days for the first item to get here, 14 for the second and its now jan 7th and still havnt received the 3rd.
I called after 14 days and asked where my 3rd item is and was told shipping hasn't updated and they don't know and theres nothing they can do till the 7th of jan I was furious but I waited till jan 7th still no item. Called them up and all there willing to do is refund my money for that item 3.99 I said what that's it your not going to offer me a store credit or anything as a sorry for wasting your time making you wait 26 days. Spoke to a manager and she said the same thing and said sorry shes as high up as they come and I cant speak to anyone else.

I brought some red beat headphones, description describes the head phones at the lastest WIRELESS beats with rechargeable batteries from BEATS BY DRE not Monster. When i recieved my headphones in Fact they were the old Monster Version that was NEVER stated in description and was not wireless with a rechargeable battery at all. I brought up to there attention and they offered to refund me within a certain time but i was out of town by then so i missed out but still the same listing is still up and they ABSOLUTELY know its false. Check under wireless head phones and u will still see the same false description. DONT TRUST OR ORDER FROM THIS SITE.

Merry Christmas everyone! I ordered an XBOX 360 console for my children for Christmas. When ordered, the item was shown as 'in stock' and a few days later, the order was shown as 'in progress. After a week I was concerned because the item still had not been delivered. I contacted gohastings and was told I would have the item by Christmas. Well, today is Christmas morning and I never received the item. In fact, I was sent an email by gohastings on Christmas eve telling me they had canceled my order! Not the type of company to do business with. I'll now spend all my free internet time blasting this company for their terrible service and how the ruined Christmas for my boys! Hope this company folds!

I have a favorite bookstore I go to and after moving to another city. My favorite store is about 10 miles away and I saw Hastings nearby. I was looking to purchase a book so I decided to check Hastings out.
They need to train their workers in good customer service ethics. The workers were gathered around standing. I had to come up to them to ask them a question and when I did they acted like they didn't want to help me. And when I was asking, the guy was looking at me like I was dumb or something. And then he left. And I wasn't sure if I was suppose to follow him as he didn't say anything to me. So I just followed him. And the whole interaction with him and another staff member and they were were just unprofessional and I felt like I was a bother to them. When I had asked another question about pricing and their online prices they answered me like I was trying to low ball them or something. I was just simply asking if they honored their online prices as the book in store was full price and more expensive. And again they answered me like I was dumb and as if I was bothering them. So I left the book and told them I will be driving to another book store and pay them full price for the same book.
They just lost a customer from the start and I will never recommend anyone to go there.

Customer service goes a long way.