I ordered on 12/7/21 from Goldbelly a
Spiral Sliced Glazed Country Ham from Loveless Cafe and a Signature Whole Smoked Turkey from Lockhart Smokehouse first of all It took them 6 days to ship out my order. The Ham was to arrive on the 14th then the Turkey on the 15th, neither deliver came as promise still on this day 12/19/21 no delivery for my Christmas order that I needed now for the Christmas dinner. I as a New Customer having to experience this then told that I have an account which I know nothing of just because I made 1 purchase for the first time they refused to refund me my total $253 said they'll only give me a refund for my Ham as a courtesy regardless if I don't get my Turkey in time said I need to reorder from them because it already shipped but when I check the map with FedEx it shows still on the way but never out for delivery so is a standstill for me. And by the time I get it is not safe to eat these greedy $#*! people just want my money is very disappointed and disrespectful to manipulate a Customer for their money and no delivery as promised. I asked them from day 1 to not store my credit card on their website to please delete it they lied and said they will but to my knowledge they hadn't., because now I'm bind to some type of account and they will keep my money regardless. I told them I never planned on buying a second time with them after my first horrible experience I've had with my purchase. If I have to take this complaint at a higher level I will this is no good business practice I don't care what their policy shows you only learn of the policy after making a purchase never seen it before.

Update: This is the response that I received from Goldbelly to my review:
S[removed for privacy] W. From Goldbelly wanted to reach out to you personally about your review:
"Hi there,
We're sorry you're unhappy with the Caroline's Cakes order you purchased with the gift card you received under order [removed for privacy reasons]. Per your photos and description, this order arrived just as it should have. If you prefer your cake to be a little more firm, Instead of having it sit at room temperature for 3-4 hours, you can place in the refrigerator before serving if you prefer a firmer texture! We appreciate your feedback, and hope you can find something else great with us with the rest of your gift card funds."
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Original review:
GOLDBELLY - CAROLINE'S CAKES 7-LAYER CARAMEL CAKE
I received a $100 gift card as a gift to use a Goldbelly. This was my first, and last experience with Goldbelly.

First, I was shocked to discover that this company has a high markup on most items. So, for the vendors I wanted to try, I purchased directly from them instead. Example, a single package of boudin sausage is $10.99, before shipping, but that same package is $45 at Goldbelly.

Second, the $25 shipping fee is PER merchant! So, if one wants to order a cake from one merchant and pizza from another merchant, the shipping fee is still $25 EACH! Now that the holiday season has arrived, the shipping fee has increased to $30-$40 regardless if one wants a further shipping date.
As for my actual order, even after using a $15 promo code, which enticed me to finally use the gift card, I placed an order for Caroline's 7-Layer Caramel Cake as it was the same price that the vendor charges.

The cake arrived on time, cold, packed well but with a single, small, already melted ice pack. The cake itself was smaller than the promo pics. The cake was just 3-inches tall. The width, in my opinion, reminded me of two partially-filled 8-inch wide cake pans. Then sliced with a multi-layer cake slicer. The layers were uneven and much thinner than the promo pics. The cake itself was not dense enough to hold the caramel. The caramel was gritty. Within 40 minutes of the suggested thawing time, the caramel slid off half of one side of the cake.
The cake was not good at all. I had two bites of a $75.00 cake ($65+$25 shipping - $15 promo). The rest of my family had one bite.
The next morning, the cake was a mushy, wet mess with broken down, goopy caramel that slid off all sides of the cake. This was a crisp Midwestern October 2021 morning. The cake went into the trash after I took photos. These photos are meme-worthy 'what I asked for vs what I got'.

I contacted Goldbelly support the same morning. They didn't care. The rep emailed an entire lecture about the high quality of their brand, how much others like their cake orders, it couldn't be them/the vendor, etc.

The rep gave me a $15 promo good within the 30 days of my complaint. This doesn't even cover shipping. So, I have $15 remaining on the gift card that I can't reasonably use due the marked-up prices and obvious uncertainty of quality.

Please do not give this as a gift card.
It's a waste of your money. It's frustrating for the person redeeming it because even as generous as your $100 gift is, it won't go far with this company. Goldbelly ends up with free $15 in their pocket in unused balances.

Photos attached: The standard travel cup in background shows how short the cake is.
Cake was received on a cool mid-afternoon. Pics were captured the next morning at 8 am on a cold morning.

Shipping was perfect
Order was exact as expected.

First order arrived no problem.
Second order was 2days late.

Everything! Ordering was easy. Delivery was great

Weikels is the best! Will definitely be reordering!

Taste, shipping time and product was outstanding.

Delivery was on time.
Exceptionally wrapped.
DELICIOUS

Not a dent in the cake-it arrived in perfect condition and was a delicious Showstopper..

Easy to order and track
Just wish I had ordered for myself rather than as a gift (haha)