GolfStoreEurope

I bought a beautiful rescue Nike of the last year at an excellent price. The club arrived today and it is magnificent. Unfortunately supplier forgot to enter my house number and the phone number to the carrier, this could not deliver but no one warned me and no one knew who was the agent in Italy courier. In the end it all worked out well but I think that such errors should not happen. I want to thank Jenny for the effort expended in resolving the problem, although it was not within its competence

I have been a customer for years any mostly the experience was ok.
The last few orders the delivery times where terrible (shipping within 24 ours or within a few days mostly means the you have to wait 2 weeks for you product to arrive)
So on my recent purchase i only ordered items that where in stock as stated on the website. After 5 days without any reaction i send an e-mail asking what the status of my order was. The reaction was that due to stock problems the shipping date of the delivery was delayed and i had to wait another 5-7 days. The items i ordered are still stated as in stock on the website! In my opinion this is misleading customers.

So if time is no problem you can safely order at this company, if you want things fast don't!

Single worst company I have ever dealt with, advertise 'in stock' clubs and then inform you it will take a month to get from a supplier.
They then said it would take a further 3-4 weeks than originally planned so I cancelled the order.
7 emails later and 8 weeks and I still have not received a refund and they cannot offer an explanation.

My daughter ordered a rescue club at the end of November and the money was debited from her account. No delivery by 20th December so she tried to call. Surprise no way of getting through so she e-mailed them. She was told that the club was out of stock. She asked for a refund, but still hasn't received it despite two e-mails assuring her it had been paid and would be in her account within 24 hours.

I have also sent two e-mails asking for someone to contact me, but nothing.

Is this company actually real? Seems like they are a bogus company cashing in the hard earned cash of people with absolutely no intention of supplying the goods.

Based on my daughters experience I would use this company.

Buyer beware! Sadly I am reporting the same experience as the majority of people. I order a putter on the 22nd November which was marked as "in stock". I called so many times I know their telephone number by heart, not once did they answer. At almost 3 months in I have cancelled the order having been promised delivery dates which were never honoured... The telephone number on their site must be for the warehouse. If you search google you will find another number for the sales room, they won't be able to help too much but you at least get to talk to someone who can pass on messages etc.

After ordering a Scotty Cameron putter, where the GolfStoreEurope gives out an expected delivery date of 10 working days I thought it would be a good site. Unfortunately, after multiple mails... no putter delivered. Customer service did not show that they cared and I did not get one answer that gave me indication when the putter would arrive. We are now almost 5 weeks further and I have withdrawn my payment via my credit card company. GolfStoreEurope cannot be trusted and there are better sites available. Golfonline.co.uk for example.

When I ordered an R11 driver, they made me wait for it for over a month, even though they said they would deliver within ten days. After a month I gave them one more week to make things right or I would just cancel the order and expect a refund. They couldn't be bothered. After that week they just stopped communicating. Thankfully I had paid with visa and I could get my money back through them.
In short: golfstoreeurope.com are thieves: they wil accept your money, but won't send you the goods.

They are no serious. They promise price and delivery times which are not the real ones. You are forced to send several e mails to know what is going on with your order. They answer after several requests, and with informations not always accurate.
Avoid this web site. Very bad...

Anyone have an idea how start a legal action to this company? Pls respond.
It seems to be a fraud company. They are not reacting to any calls or mails. They take the money right away from your account (they took 263£ from my account on December 17th) - but nothing processed yet her on Jan 23th - even though everything still seems to be in stock at the web-page.
Finally look at the reviews. A lot of 5 stars and even more 1 stars - almost nothing in between. I don't believe for a second that the 5 star reviews are made by customers - these reviews must be ordered by the company.

Worst internet shop. I still have not got what I've paid for months ago. Dont answer phone, dont answer e-mails. My Order has been rescheduled 3 times due to ' problems with vendor'. Yet if I go into the webshop the Item is still available for purchase. This Company is a total SCAM.

Ordered a club 18. November that was advertised as in stock. Had an email a day or so later saying the club was out of stock but they offered an alternative or refund. I have chosen refund and wait until today for the money. (Today over 6 Weeks) And of support you get no response.

Dreadful customer service. I placed an order for golf shoes on the 8th Dec... payment was taken the next day and as yet (22/12) I am still waiting for my goods... I have had no response to emails other than the standard email saying I would be emailed in 48 hours... This was a week ago... telephone is constantly engaged. I shall be passing this onto my bank just after Christmas to claim my refund as I have emailed again to cancel my order... very dissatisfied

Hello To All,

Just read all the reviews and I am the next victim... 150pouinds spend on a jacket for my son for Christmas but it never arrived none answers the phone none answers the mails, does it really exist?

Seen that we are so many in the same case I am wondering if there is no organization that can help us to recover our money? I think we are talking thousands by now

Very bad experience!
This site seems to be very random, some have great experience and some like me wait forever for their order.
I ordered a stand bag, and one month later I still am waiting for it, it was not customized, shown available in stocks and the communication with the customer service is a nightmare: they keep telling me each time I ask for updates that they have "stock issues" and will send my goods in 3-5 days... ONE MONTH already and I don't know how much more I will have to wait!

Waited for 2 months for something that's "in stock". Asked why it says "in stock" if clearly they don't have it? "Oh, the guys are working on the website, that's a mistake". Well, a month later and it still says "in stock". Asked for refund and cancelled order, now waiting for 3 weeks and still nothing. The worst online store experience ever. Stay away from this shop! It's a scam.

The worst online shopping experience possible. Said they couldn't process my credit card so I was to pay by PayPal. They then took both payments off me then said they couldn't 'fulfil' the order and it was cancelled? I've phoned a 100 times and they never pick up or answer emails. They are either incredibly incompetent or it's a scam.

I had spent the day browsing golf supply websites. Came across golfstoreeurope. Visually appealing, with a lot of equipment. I ordered some TaylorMade's and a few boxes of balls. Package arrived early, all equipment as represented. I am happy with my order.

They say they guarantee to dispatch within 24 hours.
The first set if golf iron clubs I ordered arrived 3-4 weeks later.
The driver I have currently ordered and paid is still not sent, 2 weeks after i paid it.

Having been promised a delivery in 2 days I am still waiting after a week! Had the promise been a week, I wouldn't have been bothered. However, this company seems to be impossible to contact. No one answers the phone or replies to emails. Trading Standards Londonderry is my next stop!

Ordered golf balls for my Dad for Christmas. I found the site very easy to use and had no problems ordering.
The golf balls arrived really quickly, like so quick I couldn't believe it was them.
I would definitely order from this store again and would highly recommend.

I actually received a Gilet I ordered in February but returned it because the zip was faulty. It cost £73. I have send emails which have been returned and the phone is not in order. I don't know what to do next but am extremely disappointed for me and them if they have gone into liquidation.

On 17th AugustI I ordered 3 golf pants for 140 GBP. Order number is *******. This order was cancelled by me one month later because the company could not deliver the pants. Two months later I am still waiting for my money. The company does not react on my emails anymore.

So no pants, no refund, no news at all. What a criminal company.
Unfortunately the sitejabber system does not allow to give zero stars, so I have to give them 1 star.

Not very good.
Ordered from the NL
Promised to deliver in time a birthday present and: yes, dispatched it 4 days after the deadline.
So delivery after 11 days! Billed me for a glove that couldn't be delivered, hope get my money back. So hhhmmmmm. Better go to another shop.
Witch one is good?