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    Good Dog

Good Dog

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Overview

Good Dog has a rating of 3.2 stars from 262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention great experience, customer service, and entire process. Good Dog ranks 3rd among Dog Breeding sites.

  • Service
    61
  • Value
    56
  • Shipping
    21
  • Returns
    23
  • Quality
    50

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 75%
Positive
48
Neutral
0
Negative
16
View ratings trends
118
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How would you rate Good Dog?
Top Positive Review

“Went above and beyond”

Eric W.
10/10/24

I was looking for an English Bulldog, which can be a challenge. Good Dog vetted breeders so I didn't have to worry about a potential scam. They also followed up during the process and provided useful articles for bringing home a puppy. Overall, great experience.

See positive reviews
Top Critical Review

“KZAAM Golden Retreiver is not a reliable breeder of Golden Retrievers”

Gerry D.
8/30/24

I contacted a couple of breeders on GoodDog.com and one of them was KZAAM Golden Retriever (Patty Byler). Since we have had 7 Golden Retrievers before I am trained in how to select a puppy. You always look at the parents to see how they are. You would be surprised at what you will find out there with breeders that are not very good. So, I always ask the Breeder to provide pictures of the male and female parents. I require a picture of the dogs in the standing position with one pic of the side view and one of the front. Looking at both parents like this will give you a good idea on what the pup will look like when they are an adult. There is nothing like seeing both parents for yourselves. This way you can see the disposition of the dame/sire. If this is not possible, go with the pictures. This method of selecting a pup has always given us great Golden Retrievers that look like the Goldens they use on TV. When I insisted Patty to provide these pictures she finally said that she was not good with letting us have one of her pups. My response to her was, without the pics we would not purchase a pup from her. Just thought anyone looking for a purebred dog should know this before looking for a purebred pup.

See critical reviews

Reviews (262)

Rating

Timeframe

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Thumbnail of user timothyd778
Missouri
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Good dog did a great job helping me find a new friend for my daughter that lost her last buddy after 17 years. We picked up the pup today and things are great. My daughter will be giving a full review of her new buddy named Tess since she is the owner. Thank you all!

Reason I chose this business:

Recommended by Petco

Thumbnail of user shannaf30
North Carolina
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Our experience with Good Dog has been exceptional! They have wonderful programs for breeders and buyers alike. Their customer service is hands down the best I've ever worked with. They are quick to respond to any questions and are always helpful.

Reason I chose this business:

I'm a breeder and a trainer. We use Good Dog mostly to be able to keep all of our applications and waitlist in one place but it also gives us many resources to provide to our clients. This includes secure payment options for buyers as well as courses, guides, and customer service options.

Thumbnail of user jamiem1104
California
1 review
14 helpful votes
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May 19th, 2023

Be warned!Good dog has mostly backyard breeders. We are breeders and there was no vetting process. On top of that they have kept the money that should have went to us the breeders. We have sold several dogs recently through them an they have kept all the money! Be warned! Please read reviews about them before ever considering using them. They are a scam with 6 investors and nobody ever answers the phone or return emails. I've had to ask my clients to cancel there payment after 1 week of payment and still "pending"

Products used:
Do not use good dog!! No vetting, backyard breeders!! Plus they keep your money. They don't return calls or emails!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Jaime,

Thank you for taking the time to share your experience with us. We know our Support team was able to connect with you and work with you quickly towards a resolution to your issue. We’re glad they were able to help clarify how “pending” and “completed” payments work on our platform, and reassure you that you safely received the payment for your pups!

In case helpful, we also wanted to share that every member of our community must pass our screening process and meet or exceed our community standards before joining Good Dog and listing a litter. You can reach more about our process and Good Dog’s Guide to Health Testing Levels here:
https://www.gooddog.com/standards-and-screening
https://www.gooddog.com/guide-to-good-dogs-health-testing-levels

Please do not hesitate to email us at breederteam@gooddog.com anytime if there’s anything else we can do!

Warmly,
The Good Dog Team

Thumbnail of user laurenj331
Tennessee
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

Very helpful, great experience, and trust worthy website. I was looking for a heeler and had great success finding a wonderful breeder. The interaction and response where awesome. I used Tara from Red Desert Australian Cattle Dogs. She answered all my questions and had exactly what I wanted. Tara is supper sweet and everything she tells you in the truth. I highly recommend her and Good Dog.

Thumbnail of user annabelm28
Wisconsin
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

I had great success placing puppies in great homes though Good Dog during the pandemic. Partially continued success in 2022. It will be interesting to see what 2023 brings. The only really good prospect I have so far for my, hopefully, on the way litter who is a Good Dog applicant has been waiting for a puppy since 2021.

Reason I chose this business:

The positive vibes I felt at that time from the staff. I felt they were, truly, on a mission to help responsible heritage breeders.

Thumbnail of user joyces874
Michigan
1 review
1 helpful vote
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February 16th, 2022

When I signed up to GoodDog, I received a call from them asking me how I bred my dogs, where they stayed, where puppies would be kept, etc. I thought very good questions for potential client.
I have had nothing but good responses from their web site.

Products used:
I breed dogs and post on their web site when we have puppies.

Service
Value
Thumbnail of user graceh258
Grace H. – Good Dog Rep

Thank you for being a part of our Good Breeder community Joyce!

Thumbnail of user subhap2
Washington
1 review
38 helpful votes
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September 14th, 2022
Verified purchase

We had so much hope from getting a puppy to complete our family and what we got was absolute trauma. Our puppy passed away the same day as delivered to us by the breeder. She was so sick, weak and fragile that she barely walked or moved when she was delivered to us by the puppy nanny arranged by the breeder and died within hours of coming to us. We asked for health records and they were all made up and didn't show the real health of the puppy :( Be alert! Don't buy from good dog. It's been 5 days since we incurred this trauma and have no resolution from good dog- only asking us for multiple details but no action on breeder or no support to us. We are depressed dejected and so much in trauma to see a puppy die in hours coming to our arms

Thumbnail of user colleenm689
Rhode Island
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

The good dog site is so easy to use and they respond quickly to answer questions. We found a fabulous local breeder and have put a deposit down on a litter that is due in April. I highly recommend this site for finding a new puppy/dog.

Reason I chose this business:

Breeder uses it - was highly recommended when searching

Thumbnail of user icampbell
New York
1 review
0 helpful votes
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April 24th, 2023

Great experience with Good Dog. They connected us with two Breeders for our two Aussies. They regualrly followed up to see how our search was going. The dogs (Sadie 1 1/.2 yrs old now; and the new pup, Bess) are wonderful. Two paws up from me!

Thumbnail of user jacquelineb359
Maine
3 reviews
20 helpful votes
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May 4th, 2022

We were duped into buying a Standard Poodle puppy with a tooth issue we specifically asked about due to it being common but not acceptable for the breed. We made sure to pay through Good Dog and they protected the lowlife breeder instead of us. We turned down a local honest breeder with beautiful dogs because of the same issue, which is how we were made aware of it in the first place. The local breeder crate trains and works with puppies daily which the good dog breeder obviously doesn't. The response was for us to drive the 3 hours to the airport and return the puppy we paid to fly to us. Unacceptable. Good Dog then harassed us and flagged our account so we were no longer able to send messages to the breeder of this, or any other, puppy. We ended up contacting another breeder by going directly to their website and learning they never got any of our messages. We kept the good dog puppy and love him very much.

Tip for consumers:
Don’t bother going through this site if you want a healthy puppy. Good Dog stands behind their ethically bankrupt breeders and flags or blocks customers so they can't send messages.

Products used:
Puppy

Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi Jai,

Thank you for sharing your feedback with us.

It is our goal that every member of our community have a great experience, and we are so glad we were able to connect with you and chat about your situation last spring. We are also happy that you and your breeder connected and discussed a path forward.

As mentioned in April, we invite you to please send over any documentation that will help us better understand the situation. Please feel free to reach out anytime and we would be happy to offer any additional support if that is helpful. You can contact us anytime at help@gooddog.com, or by phone at 855-446-6336.

Thumbnail of user heidip264
Arizona
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

I was very pleased with my first experience of using a website to help find a new pet. Also, the breeder was very polite, knowledgeable and trustworthy. When I had questions for Good Dog, you responded right away. I would highly recommend and trust that you would only work with professional breeders.

Reason I chose this business:

My daughter uses your website and was helping me look for my new puppy.

Thumbnail of user lizm656
Pennsylvania
1 review
2 helpful votes
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November 9th, 2021

I have been a breeder on Good Dog almost since it's beginning, and have been thrilled to be a part of their growth. Their mission is clear educate both the puppy buyer, and breeders. The educational material, discounts on testing, and other resources are invaluable. I'm forever grateful to have found Good Dog.

Thumbnail of user amyv534
Idaho
2 reviews
36 helpful votes
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August 1st, 2021

I purchased a puppy from one of their certified breeders and I had to admit him to the ICU the morning after we received him. He had severe parasites and 3 different bacterial infections that cost thousands of dollars to fix! Although the breeder did check in on his progress and is nice, did not even offer to help financially for something that she caused. Beware of this site! I would not consider my experience to be something that is a result of a responsible breeder. Although disgusting, I have attached an example of the parasites that came out of my puppy after his worming at the ICU visit. The vets were literally horrified!

Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi Amy,

First, thank you for sharing your feedback. We are so sorry to hear that you did not have a great experience with the breeder you were working with. We always hope that everyone can connect with a great breeder, build a great relationship with them, and ultimately find the perfect addition to their home.

It looks like one of our team members reached out to you on August 1st, 2021 asking for more information about what happened with your puppy. We take enforcement of our standards incredibly seriously and we’d love the opportunity to talk to you and to understand your feedback further. Please email us at help@gooddog.com or give us a call at 855.446.6336. We are looking forward to hearing from you soon.

Warmly,

The Good Dog Team

Thumbnail of user brians3477
Illinois
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Sarah the owner of Country Grove Breeder LLC. Was wonderful. All the pets she breeds appeared wonderfully cared for. Well bred. Clean and well kept areas where the dogs live. Just a amazing experience. Can tell she enjoys the dogs she raises. Cares about the homes she lets them go to.

Reason I chose this business:

Of all the breeding sites out there Good Dog proved to be the most reputable. A company that ensures to have only quality breeders with whom they associate with.

Thumbnail of user tinac1053
Oregon
1 review
2 helpful votes
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February 18th, 2023

After loosing our black lab our family was left with a huge hole in our hearts! We met Camber and her family at the Mayfield farms who was so supportive in our quest to have Santa bring us a new puppy! We were so fortunate to secure not only one, but her litter mate too and we have had nothing but sheer pleasure integrating them into our home and welcomed Greta and Ruby.

Until we could get them, Camber was awesome at sending pictures, video clips and answering my texts until pick up. The whole family gets involved in rearing these puppies and they are extremely socialized by the time you get them!

I even got a wonderful Christmas pic that became my New Years card introducing our additions!

I would highly recommend Mayfield Farms to others and would definitely return myself! Received an awesome starter kit with everything to get started with your new puppy too.

BEST EXPERIENCE EVER!

Thumbnail of user debrar680
Mississippi
1 review
1 helpful vote
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February 16th, 2022

I am so pleased with this site. Puppy buyers have all the information handy that would take me several messages to convey. Same for me as seller, I already have that valuable introduction to the puppy buyer. The people looking for puppies on Good Dog are serious. Payment through Good Dog seems to be okay. I advise my buyers that they have the option to not pay a sales fee. All has gone smoothly.

Products used:
classified ad

Service
Value
Thumbnail of user graceh258
Grace H. – Good Dog Rep

Thank you for sharing Debra! We're so glad that Good Dog has been able to help you streamline your communications with your puppy buyers :)

Thumbnail of user tonjablackmon
Ohio
1 review
3 helpful votes
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November 15th, 2023

I already paid for my puppy. I have not picked her up because the breeder keeps changing pick up dates and times. She wants the dogs to be picked up at her house, which is 6 hours away one way. I have asked for pictures and she sent one video of the Vet Tech. At this point I do not even know if she really has puppies. With all the issues from this breeder I do NOT feel safe even picking up the puppies at her house. I have suggested a public place for pick up or at least close to the freeway. I have been ignored. Do Not pay for a dog unless you can physically see the dog and pay for it as they are handing you the puppy. At this time I just want my money back.

Service
Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Tonja,
Thank you for taking the time to share this feedback with us. We are sorry to hear about the experience you had with this breeder, and are glad a member of our Care team was able to work with you quickly towards a resolution and refund, and helped turn your experience into a positive one.

We hope this clears up any remaining questions you have, but please feel free to call/text us at 855-446-6336, or email us at help@gooddog.com if there is anything else we can do!

Warmly,
-The Good Dog Team

Thumbnail of user michelleb4622
Maine
1 review
2 helpful votes
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September 11th, 2023
Verified purchase

Purchased our Chihuahua in August and received him in September 2023. Received weekly professional updates and the breeder was the best from Charleston Maine. Wouldn't have found him with out this site. Love the secure and easy way to put down a payment, and then pay in full great process.

Tip for consumers:
Recommend this breeder to anyone.

Products used:
Good dog to purchase a puppy

Service
Value
Quality
Thumbnail of user mackenzies67
Tennessee
1 review
4 helpful votes
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November 5th, 2021

After re-reviewing information regarding a civil case and a bad breeder that was actively posting dogs for sale on their website, they were more than helpful with getting them taken down. Sigorie especially was very heartfelt and kind during the entire process. Thank you Good Dog!

Service
Value
Quality
Thumbnail of user bobbil23
Hawaii
2 reviews
0 helpful votes
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February 22nd, 2023
Verified purchase

Where does one look for " the puppy of your dreams". All pups, even shelter pups in need of homes touch our hearts; but often you know what your very special breed of pup is for you. "Good Dog" simplified that for me. Through them, I found my special one(s); spoke to the breeders & now am waiting for the birth of my pup(s). Thank you "Good Dog!" You facilitated my dream pup joining my family in Hawaii!
Aloha!

Reason I chose this business:

So many reasons…their care; professionalism, through follow up; just making it a happy experience!

Thumbnail of user joshual439
Pennsylvania
1 review
1 helpful vote
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January 16th, 2022

Easy to use... Found an excellent breeder... very authentic and honest... the site itself is nice to use because it helps keep your deposit safe... in my case that was $400... so that made me happy... there is some fees they charge but with the ampunt of breeders they support... the info they have... ans the fact the website worked flawlessly... i rate them a solid 8.5 out of 10 and i never give perfect reviews... so 9 out of 10 is really the highest i would go and has yet to happen. Thanks good dog

Tip for consumers:
do ur research

Thumbnail of user lindas5789
Washington
1 review
1 helpful vote
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May 12th, 2023

My ad was taken off GoodDog because their 'compliance team' deemed that I bred my female Morkie too early. Based on the AKC breeding age guidelines of not earlier than 8 months old, my female was 9 months old when bred. Although I do wait until the second heat, this little one escaped one day. Two buyers had placed deposits and others were considering buying a puppy. If this is a GoodDog policy, and it must be, it needs to be stated in their guidelines. I would hate for someone else to be placed in the awkward position in which I was placed.

Tip for consumers:
All company policies to be clearly posted.

Service
Value
Quality
Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Linda,
Thank you so much for reaching out. We’re glad that a member of our Compliance team was able to share our Good Breeder Code of Ethics with you, and direct you to the specific policy that applies to your situation (Breeding and Care section 4): https://www.gooddog.com/breeder-code-of-ethics

As previously shared with you via email, one area that our advisors and screening committee considers is a dog’s onset of breeding age in order to optimally maintain their health and welfare. Based on recommendations from canine reproductive veterinary specialists, our screening committee typically likes to see that Morkies and Yorkshire Terriers are allowed to mature to 12-18 months before being bred.

We hope this answers any remaining questions you may have. We continue to wish you and your program nothing but the best!

-The Good Dog Team

Thumbnail of user hilaryc80
Maryland
1 review
2 helpful votes
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March 13th, 2023

Michelle Izer of Rose Petal Farm has been a joy to work with! She helped make the entire process smooth for this first-time dog family, she knows her breed and saw that we were the right match for her puppy. And, other Corgi breeders that I reached out to through Good Dog to have been equally helpful, professional and welcoming. I will recommend Good Dog to everyone who is looking for their next furbaby. Our experience exceeded expectations!

Thumbnail of user leticiaj22
Florida
1 review
2 helpful votes
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March 13th, 2022

I was looking for a pure bread Yorkie that came from a good breeder/ home, and came across the site good dog. This is where I found Tammy from Puppy Love Castle. She is by far the best breeder I've incountered. Tammy is very knowledgeable and caring about her pups! I highly recommend making a purchase with her if your looking for a good quality dog! My family is so in love with our little boy London!

Tip for consumers:
My tip is to make sure you have real contact information so you can speak with the breeder! If it's legit they will show real pictures videos and keep in contact with you.

Service
Value
Quality
Thumbnail of user darahb
New Jersey
1 review
4 helpful votes
  • Send Message
November 27th, 2023

I used to like good dog. Then they gave me a "random" audit. I am assuming brought on my a complaint from competitor. I literally sent them everything they asked for including vet reference paperwork where my vet confirmed I am taking all measures necessary to protect my puppies and take good care of them. Still they removed my page. Asked repeatedly why and never got an answer. I read all of the terms and conditions with all their policies and I was not in violation of anything, yet they wouldn't tell me why. What a joke, especially considering I had over 30K in puppy sales of which my puppy families paid them fees and now they have no guarantees. Quite irritating when I health test my dogs, spend thousands on importing them to the Us and there are puppy mills selling puppies on hood dog and other breeders that are lying about health testing results actively selling.

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Darah,

Thank you for reaching out. We're glad to know a member of our Compliance team has already been able to connect with you and share more about our Community Standards & Policies, and how they may apply to an individual breeding program.

As they shared with you, at this time, your program is not in line with our Community Standards [https://www.gooddog.com/standards-and-screening], Good Breeder Code of Ethics [https://www.gooddog.com/breeder-code-of-ethics], and Policies [https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies]. Given this, we are not able to recognize your program at this time.

We wish you all the best with your program.

Warmly,
Good Dog Compliance Team

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From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!

Company Representative

Thumbnail of user nicolee728
Nicole E.
Typically responds within 8 hours

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