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Google

How would you rate Google?
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Australia
1 review
19 helpful votes
Follow Lana M.
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These guys are nothing but LIARS and ROBBERS. First they make you believe that you have some sort of virus on your computer so they can make you buy their sh*t which is all lies they would work on your computer but instead of fixing anything they stuff it up. They told me i could buy $275 for antivirus for my computer for 6 years and it was bullsh*t. They stole my money they damaged my computer and they are such liars. Please people do not buy from these guys. Its all a SCAM. They're from India they told me they were from USA i rang to ask for my refund and they said they are located in India. They are such fcking LIARS. DO NOT BUY FROM THEM THEY WILL ONLY STEAL YOUR MONEY PEOPLE! They're hungry pigs stealing from people. THESE A**HOLES ARE FAKE WITH THEIR PRODUCTS! They make up $#*!ing excuses when you ring them for a refund and they are not very polite. Their customer service is worse they are VERY RUDE dealing with customers $#*!ing UNPROFESSIONAL! LIARS.

Date of experience: September 30, 2015
Tennessee
1 review
8 helpful votes
Follow Blues F.
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Recently my computer experienced some blue screens so I tried this total system care software, because when I google the "dead_pool_header" message that showed up on my computer's blue screen failure, somehow this company's ad. Showed up high. That was a huge mistake at my part to trust they could actually solve that problem.
To put it short, I downloaded the free trial version, it scanned once and scared me with some "900 issues detected" and asked for money in order to get full license to "fix" those issues. Well, shame on me that I paid! What happened next was after it claimed that all issues had been fixed, my computer ran right in to bigger trouble of random reboot, sudden shut down... Even worse thing happened when I tried to uninstall this total system care program, my Norton anti-virus software gave red alert that the uninstall module of that program was a malware! And it can not be uninstalled.
Luckily I had a system image saved before all of this bad stuff happened, so I signed off the subscription of the total system care (yes, you have to do this manually, or the default setting will be automatically charged your credit card for renewal of the license. Keep this in mind if you have been fool enough jus like me to pay them once), and completely re-imaged my hard disc.
The take home message: Don't trust this company and its product. I had made a huge mistake, hopefully you won't do it again after reading me experience. I gave it one star only because there is no zero star rating.

Date of experience: February 27, 2015
Connecticut
1 review
0 helpful votes
Follow Zia S.
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Best Products - Worst Customer Service
November 8, 2022

I am probably one of the best Google customers out there. We have now bought:

1.11 Pixel phones over the years, we
2. Google Fi Subscriber
3. YouTube Premium
4. YouTube TV
5. YT Music
6. Nest aware premium
7. Google Max Speaker
8. Original Google Display
9. Latest Nest Display
10. Nest Wifi Mesh
11. Countless nest speakers littered all over the house
12.5 Chromecasts
13. Latest Pixel watch
14. Nest security cameras and floodlights

Last month I ordered Nest Yale Lock and a doorbell. I used the $200 store credit I got from the purchase of the latest Pixel 7 Pro. My wife didn't like the color. I returned the package and tried to buy the items again. Except google wouldn't let me use the $200 credit anymore.

I called Google customer support on October 31st and the Person I spoke to didnt speak English very well and kept telling me things that were irrelevant to the case. I asked to talk to a supervisor but even after holding for over 15 minutes, I was not connected. She told me the a supervisor would call back. No one ever did.

I received an email from Google on November asking me to explain my issue, which I articulated again. It is now November 8th and I still havent heard back from them. On the other hand Amazon customer services resolves all my issues in a heart beat.

As I said before, I am one of the best Google customers and they are treating me like sh*t, how do they treat others. Extremely disappointed. If my issue is not resolved in the next couple of days, they will lose me as a customer.

Date of experience: November 8, 2022
New Jersey
16 reviews
75 helpful votes
Follow Ella D.
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I really do love Google. They make a great search engine, I do not know what I would do without them, they are sooooooooooo much better than Ask.com.( Just sayin') Google makes me happy :)

Date of experience: July 17, 2014
Arizona
1 review
3 helpful votes
Follow Jim m.
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The WORST,, total POS
November 8, 2013

The WORST,, total POS-- scam all the way, and total Liars.
Made my computer worse than before, I had to take it to some professionals and spend real $$ to get it repaired and Safecarts "GARBAGE" removed.
STAAY REAL FAR AWAY AND SPREAD THE WORD,, SCAMMERS,, POS.

Date of experience: November 8, 2013
Utah
3 reviews
1 helpful vote
Follow Jennifer C.
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I decided to make a purchase on google shopping with its Google guarantee. I hot the wrong item no seller contact info. I was able to return the item never opened the box. I was told I would be refunded less than what I paid. I contacted Google they couldn't provide any info why and told a couple times I was being referred to a specialist. I never hot the refund amount stated, I requested the full refund. My reading google guarantee indicated no reason why I wouldn't get full refund as it was the seller's fault. Google support never could tell me about their guarantee told me there was a glitch with my refund. Now I had to set up a payoneer account, register provide proof of ID then wait provide proof of address wait. Then wait for a card with refund. Google had no problem taking my money from PayPal linked bank card but couldn't just put it back. All my info legit and unchanged. What a primitive service. Mercari ebay amazon streamline easy no headache shopping experience and effortless returns... I feel like Google put me to work to get my money back. Very poor experience will never use google shopping again. I will stick with the pros never again amateur Google shopping.

Date of experience: March 9, 2022
Canada
1 review
3 helpful votes
Follow JOE b.
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This is getting $#*!EN ridiculous when i do a search probably 90% of the results take you to another search engin and another and another and so on. It would REALLY be nice if the results took you to the acctual web site that i'm looking for. I was a google user but i think ill start using all other search engins EXCEPT GOOGLE. Why? You ask. Because why should i use google if your just going to send me to another search engin? From now on i'll save a $#*! LOAD OF TIME by just going to the other sites

Date of experience: April 15, 2010
Netherlands
3 reviews
10 helpful votes
Follow Arnold B.
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Warning Visibility for websites will become invisibility for websites - It is very sad to say but the balance worldwide between seo ethic and constitution on internet is almost lost, because of that google is growing to big and now is to superior, discrimination is dangerous but hidden seo algorithms discrimination is more dangerously. (it controls to much in one direction what internet users can see and what not) the government + politician + judge need to check/prevent/claim this fraudulent/negative behavior, this way of ethic prevention, they will in long term give/boost winning/profit the economy every year billions of money in the right direction!
[Google Greed is Discrimination To Small Business Starters And New Website Owners.]

Adwords now called as Google Ads what is wrong/bad with that company, we and many online advertisers, small business starters and many website owners are very disappointing about the advertise results and about the visibility results of websites, the trust of that superior company is gone, and google greed and these negative algorithms search results and advertising results is very bad in long term for all internet users and it does hurt the economy wordwide, the effect is it will blocking/stop the business/money flow, from one dollar advertising the advertisers will lose more then 100 dollars, business starters and new website owners does have to deal with no visibility to homepages/websites, superior fraud/bad/large companies, fake traffic, ad fraud, click fraud, ranking fraud, negative seo, and many more.

Date of experience: March 4, 2021
Alabama
1 review
0 helpful votes
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Survey my review
March 13, 2024

I think this app is very important to people because it really does help to tie in lose ends. Thank you Inbox Dollars

Date of experience: March 13, 2024
Pakistan
3 reviews
1 helpful vote
Follow Naseeb J.
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Hello dear how are you feeling today I need your service please let me know what you think we should be able to get it to you tomorrow night and

Date of experience: July 28, 2022

Overview

Google has a rating of 2.4 stars from 757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Google most frequently mention customer service, credit card and paypal account. Google ranks 241st among Search sites.

service
182
value
168
shipping
125
returns
117
quality
164
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