business logo of Grabull

Grabull

Overview

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
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How would you rate Grabull?
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New Hampshire
1 review
0 helpful votes
Follow Liza N.
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Don't like that you can't see what you ordered without having to go back to the shopping cart. It's not clear what the taxes and fees are in the total.

Date of experience: November 1, 2024
Connecticut
1 review
0 helpful votes
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It was easy ordering for lunch and for it to be delivered to my residence.

Date of experience: February 18, 2025
Massachusetts
2 reviews
0 helpful votes
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It works
December 10, 2024

The site works fine, no complaints. Don't know why this field needs 50 characters though.

Date of experience: December 10, 2024
Massachusetts
1 review
0 helpful votes
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Yumminess
February 16, 2025

Good user interface, and cool swirling cursor keep up the good work

Date of experience: February 17, 2025
Rhode Island
1 review
0 helpful votes
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It was ok to place the order
December 6, 2024

It was ok to place the order. Maybe wait to get the pizza and then rate would be a better idea

Date of experience: December 6, 2024
Massachusetts
1 review
0 helpful votes
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No problems so far
January 27, 2025

No problems so far. Still waiting on order……
…………………………. No problems but waiting for order and would like to review when I have received

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
Follow Margarita K.
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Please add Apple Pay option to the payment options, it would make payment easier

Date of experience: February 15, 2025
Massachusetts
1 review
0 helpful votes
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Haven't picked up food yet, but if I have to write a fifty word response just to get my order processed, I won't use the app again.

Date of experience: November 10, 2024
Wisconsin
1 review
0 helpful votes
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Thank you very much
December 8, 2024

Thank you very much. This is annoying to have to enter fifty characters.

Date of experience: December 8, 2024
Massachusetts
1 review
0 helpful votes
Follow Kristine H.
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I do not remember our precious experience. This is annoying that i have to add at least 50 characters.

Date of experience: November 10, 2024
Massachusetts
1 review
0 helpful votes
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Easy order
December 9, 2024

It was very easy to order from the app.
Got sms, when order was ready.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Menu would have benefited from some pictures or more thorough descriptions. Also seemed like it might have been a partial menu. After checkout, I'm seeing some weird code, partially blocked by this window right now

Date of experience: October 4, 2024
Massachusetts
1 review
0 helpful votes
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Nice and Easy
January 25, 2025

Ordering using the Grabull platform was easy and seamless.I chose the menu items I wanted and checked out within minutes. No hassle or delays.

Date of experience: January 25, 2025
Florida
1 review
0 helpful votes
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So farbso good
February 14, 2025

So farbso good. Expect the was a coupon on the main page but apprenetly no way of using it

Date of experience: February 14, 2025
Massachusetts
1 review
0 helpful votes
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Order was never transmitted to restaurant
October 13, 2024

The last time I used this app, the order never got transmitted to the restaurant. I got a confirmation email from them, and was charged, so I know the app got it. When I showed up at the restaurant, they had no idea the order had even been placed. They did make it right and quickly made my order.

Date of experience: October 13, 2024
Massachusetts
1 review
0 helpful votes
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The app was very good and easy to use
February 16, 2025

The app was very good and easy to use. Thanks so much for making it so easy.

Date of experience: February 16, 2025
Massachusetts
1 review
0 helpful votes
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Enjoyed the layout of the menu, easy to use and peruse, I liked it

Date of experience: December 6, 2024
Massachusetts
1 review
0 helpful votes
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Easy to order and choose food thank you very much
I will order again

Date of experience: February 14, 2025
Massachusetts
1 review
0 helpful votes
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It was an easy online ordering experience.
November 17, 2024

I placed an online order for pickup through the site and everything went exactly as I ordered it (with pickup time, location, and items).

Date of experience: November 17, 2024
California
1 review
0 helpful votes
Follow Ricca B.
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The whole experience was easy to navigate and the order was quickly placed.

Date of experience: February 16, 2025