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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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No confirmation received, no tracking available. I called customer service for an update and the person who answered didn't say anything other than "I'll call you back and hung up on me." Called again a bit later and that person told me the food was delivered. Found the food outside (not inside the lobby) on a concrete step ice cold.
Given a 19 minute ETA, but nothing showed for an hour. Fortunately, we called and was told our driver's location. The ability to check over the phone is really valuable.
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So far, so good.
The app was easy to use but haven't received the food yet...will update if it isn't good.
Would like the option to pay with Apple Pay. Don't like being required to type a minimum amount of characters.
It would have been great to receive a notification when the order was ready since I requested asap. I think it was ready much sooner but I waiting in my car outside and eventually figured I'd go in, which was still before the time it was estimated to be ready.
Sure, here are some more characters to fill the limit that you requested
It is quite simple and I didn't find myself struggling to find what I wanted.
Easy to use and understand... Quick to enter and complete order
Makes running to grab lunch so much easier
Once items were in my cart I could not find a way to edit them. The edit items option is not very intuitive
Fast and easy transaction. I'm excited to get my pizza soon.
I don't see order details, prices, taxes and fees until order is done. Not the best way to do business.
Website didn't allow a choice on spiciness, resulting in ALL the dishes being really underwhelming for their lack of spice. Delivery person called from their car instead of bringing it to the door, which I found odd and never had it happen that way previously.
Please when you arrive text me thanks so my friend talk me granule is a good choice
Easy site to use and good selection. Was pretty seamless interface.
My last order you didn't get my order to the restaurant until I arrived 20 min later.
Ok, but there should be a final confirmation screen with total order cost including tax and tip
Good, easy to see whole
Menu and order.photos would make it better.
It was quick and easy. UI of the website isn't the best but that's fine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members