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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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There is not enough menu options for selecting toppings, etc
Very quick and convenient way to
Place orders. The menu is legible and easy to navigate to make additions or changes
There was a roughly $20 fee added after my subtotal that was not explained. There's nothing that states what this fee is for. If it is a delivery fee, it's excessive, especially for the short distance and the fact that a tip is still expected.
Nice and easy to order thanks for the creation of this way to order thank you very much
Easy to use and navigate. A small bug when ordering steak fries, asked how well done we liked them.
No thank you, just wanted to order food. Had to use app and now it's attaching a fee
Great food, fast delivery. I will definitely consider using again.
I HATE that you are MAKING me leave a comment. FURTHERMORE, you have a MINIMUM NUMBER OF characters I HAVE to type? HORRIBLE CUSTOMER EXPERIENCE!
"Please enter at least 50 characters."
Worked good. More characters were needed for this box to be acceptable.
Google pay would have been neat but otherwise I guess it was fine. My food was good the vendor is great, I wish I could have paid with Google pay.
It was really easy to place my order and I'm really liking it.
Clunky UI and some of the tiems were described wrong and difficult to personalize an order
The Grabull interface has historically been quite buggy -- and the display of the pricing (including saved rewards) is still really wonky. It's better than it used to be, though.
I filled my cart, then signed in. Grabull wiped out the cart and I had to order everything again.
I filled my cart, then went to check out. The system had me sign in... and then my cart was empty and I had to redo my entire order.
Website does not make sense -- fee is confusing, tip isn't shown, and rewards credit not shown either
Fees and discount and rewards don't add up -- makes it very confusing to tip
There was a clear menu layout and easy payment screen. Thanks!
Fees are not shown upfront. Would be nice to know upfront. I don't have anything more to say.
Easy to use, easy interface, the platform is very straightforward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members