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The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Taxes and fees were more then anticipated. I think it should be displayed better
If I have an account you need to store my address so I don't have to write it every time. Also, correct the malformed credit card input fields. Currently the phone does not know to autofill credit card info, so very annoying
I reject the concept of delivery fees, I had to enter my credit card info multiple times
Only issue I find is my card info won't auto populate. Otherwise, very good!
Should be able to edit options on subs so you know the exact amount that'll be charged other than that it's easy to use
Thumbs up! Quick and easy ordering. Unsure if there is an upcharge, but will keep using non the less
We ordered from Indian Kitchen using Grabull as we have done many times before to cater a work meeting. After the order had not arrived one hour past the requested time, we called the restaurant, who confirmed that they had given the order to a driver almost an hour ago and it should have arrived. The restaurant staff were very helpful and kind. Usually, the driver will call upon arrival and we send a team to retrieve the food from the building lobby. This time, the driver had simply left the food on the floor outside and not contacted us. Because the order arrived past the estimated time, we could not keep sending people downstairs to check every few minutes, so it would have been more convenient had the driver called upon arrival.
However, the food was great and usually ordering through Grabull is a very smooth experience. This seems to be an anomaly.
I'm using it on my phone web browser & there is no option to view or edit your cart!
I have a restaurant gift card that doesn't seem to work here.
Smooth experience ordering from the website. No problems at all
Nice experience, quick easy to navigate. No hiccups. Great!
The delivery experience was fair, though the Grabull app lacks the ability to track the delivery status. The food from Hot Chix Halal was very subpar and overpriced. I will not order from them again.
Sorry, I don't remember the prior experience. That restaurant closed over a year ago
Pretty easy to use. UX could use an overhaul. I'd love to see more shops using your solution.
The website is very funcitonal, but could use a UI refresh. Would love to see Grabull at more locations
This has been a good user experience but I hope there is more payment option like paypal.
It was easy to use and pretty organized in navigating the menu
Great. The process is very user friendly. Should add menu pictures though.
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Answer: Offers and the number of my local restaurants and their process of after order service, i get text on my order update and doordash postmates drivers are connected to them which means i use Grabull get delivery and discounts but other companies charge upto 18% service fees example Doordash
Answer: I could not find any yet, you can go check every damn restaurant is always with 2 or 4 discount son this site always
Answer: If they are so legit, why do they post a fake phone number all over their website, and denie access to support system, so fraud with a capital FRAUD