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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Clunky UI and some of the tiems were described wrong and difficult to personalize an order
The Grabull interface has historically been quite buggy -- and the display of the pricing (including saved rewards) is still really wonky. It's better than it used to be, though.
I filled my cart, then signed in. Grabull wiped out the cart and I had to order everything again.
I filled my cart, then went to check out. The system had me sign in... and then my cart was empty and I had to redo my entire order.
Website does not make sense -- fee is confusing, tip isn't shown, and rewards credit not shown either
Fees and discount and rewards don't add up -- makes it very confusing to tip
There was a clear menu layout and easy payment screen. Thanks!
Fees are not shown upfront. Would be nice to know upfront. I don't have anything more to say.
Easy to use, easy interface, the platform is very straightforward.
Delivered my food within a reasonable time.
Professional.
Courteous.
Same as above, great food, always ready and hot at pickup time.
Easy to use website and great food! Have had meals from Cafe India many times.
So easy to order - a breeze! Using Grabull is so clear,so easy and allows customization of order.
Very easy to order online, and food is always great.
Terrifically simple way of ordering; ordering online is great, order is ready when asked for, I always choose pickup, everyone at Cafe of India so welcoming and pleasant when i go to pick up.
Lost my order, doesn't remember/allow automatic credit card entry. Had to reenter and go find credit card to type in.
Make it simple so I don't have to look for my credit card. (Or have to type in 5050505050505050505 characters)
Well done. Thank you for an outstanding experience. We look forward to next time.
The app was easy to use. Very user friendly and would recommend it for simplicity
Allergy option would be nice. I put it in the notes but it would help
Easy to navigate! Buttons kinda small. But maybe thats not about you. It's about me. 😣
It was easy ordering for lunch and for it to be delivered to my residence.
Feels a bit dated user interface would be nice if integrated with saved
The whole experience was easy to navigate and the order was quickly placed.
Good user interface, and cool swirling cursor keep up the good work
The app was very good and easy to use. Thanks so much for making it so easy.
Great, thank you. Asking customers to fill out at least 50 words is an imposition.
Please add Apple Pay option to the payment options, it would make payment easier
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members