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GrabullReviews 9,648

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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Taxes and fees were more then anticipated. I think it should be displayed better

Date of experience: February 7, 2025
New Hampshire
1 review
0 helpful votes
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If I have an account you need to store my address so I don't have to write it every time. Also, correct the malformed credit card input fields. Currently the phone does not know to autofill credit card info, so very annoying

Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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I reject the concept of delivery fees, I had to enter my credit card info multiple times

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Good service
February 6, 2025

Only issue I find is my card info won't auto populate. Otherwise, very good!

Date of experience: February 6, 2025
Massachusetts
1 review
0 helpful votes
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Should be able to edit options on subs so you know the exact amount that'll be charged other than that it's easy to use

Date of experience: February 6, 2025
Massachusetts
1 review
0 helpful votes
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Thumbs up
February 6, 2025
Updated review

Thumbs up! Quick and easy ordering. Unsure if there is an upcharge, but will keep using non the less

Date of experience: February 6, 2025

Great
August 4, 2024
Previous review

It was really really really really truly really really great!

Date of experience: August 4, 2024
New York
1 review
0 helpful votes
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We ordered from Indian Kitchen using Grabull as we have done many times before to cater a work meeting. After the order had not arrived one hour past the requested time, we called the restaurant, who confirmed that they had given the order to a driver almost an hour ago and it should have arrived. The restaurant staff were very helpful and kind. Usually, the driver will call upon arrival and we send a team to retrieve the food from the building lobby. This time, the driver had simply left the food on the floor outside and not contacted us. Because the order arrived past the estimated time, we could not keep sending people downstairs to check every few minutes, so it would have been more convenient had the driver called upon arrival.

However, the food was great and usually ordering through Grabull is a very smooth experience. This seems to be an anomaly.

Date of experience: February 6, 2025
New York
1 review
0 helpful votes
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I'm using it on my phone web browser & there is no option to view or edit your cart!

Date of experience: February 5, 2025
Massachusetts
1 review
0 helpful votes
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I have a restaurant gift card that doesn't seem to work here.

Date of experience: February 5, 2025
New York
1 review
0 helpful votes
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Smooth experience ordering from the website. No problems at all

Date of experience: February 5, 2025
California
1 review
0 helpful votes
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Nice experience, quick easy to navigate. No hiccups. Great!

Date of experience: February 5, 2025
Massachusetts
1 review
0 helpful votes
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Poor food experience
February 5, 2025

The delivery experience was fair, though the Grabull app lacks the ability to track the delivery status. The food from Hot Chix Halal was very subpar and overpriced. I will not order from them again.

Date of experience: February 3, 2025
Massachusetts
1 review
0 helpful votes
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Sorry, I don't remember the prior experience. That restaurant closed over a year ago

Date of experience: February 5, 2025
Massachusetts
1 review
0 helpful votes
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Nice
February 4, 2025
Updated review

Pretty easy to use. UX could use an overhaul. I'd love to see more shops using your solution.

Date of experience: February 4, 2025

Outdated UI
December 12, 2024
Previous review

The website is very funcitonal, but could use a UI refresh. Would love to see Grabull at more locations

Date of experience: December 12, 2024
Massachusetts
1 review
0 helpful votes
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This has been a good user experience but I hope there is more payment option like paypal.

Date of experience: February 4, 2025
Massachusetts
1 review
0 helpful votes
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It was easy to use and pretty organized in navigating the menu

Date of experience: February 4, 2025
Massachusetts
1 review
0 helpful votes
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Bad food
February 3, 2025

The ordering was fine, but one of the items smelled and tasted like burned plastic.

Date of experience: February 3, 2025
Massachusetts
1 review
0 helpful votes
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Great
February 3, 2025

Great. The process is very user friendly. Should add menu pictures though.

Date of experience: February 3, 2025
New York
1 review
0 helpful votes
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Date of experience: February 3, 2025