Tried Grailed for the first and last time this month. Seller sent the incorrect item and when I made them aware they wanted me to ship the item back and THEN they would ship the correct item once they received it. I told them they could put a return shipping label in with the correct item and I would send it back to them when I got the item I purchased. They said that wasn't possible so, I told them I'd just keep the item I have no use for as its easier and cheaper for me to eat it than print, pack, and ship a package from the post office. Then stress out while I wait for a resolution and most likely, mourn my lost dollars, empty hands, and unawnsered requests for resolution in the end. They then said the item they sent was much more expensive than the item I was meant to receive and they would PLEASE like it back. So I told them to send the correct item with a return label. To which I was told again but in a more elaborate fashion that it was impossible due to software and I needed to not make it a bigger deal out of this than it is. I then repeated myself one last time saying, if you want your item send mine and I'll return it to you, otherwise consider that item gone to you and I'll eat the money I paid you for an item you never sent. They then told me how ignorant I was and that I was unable to conprehend english and that I should get a family member or friend to help me understand why it was impossible for them to send a return label with the item I purchased. I stopped talking to them at that point. Reported their conduct to Grailed but after reading these reviews I just deleted my account. Just awful. NOT RECOMMENED, IN FACT, RUN FOR YOUR WALLET!

Grailed seems to be another selling platform where marketplace policing is placed on the hands of undiscerning bots that freeze your account when triggered by anything that goes against their algorithms. It does not matter if you have perfect 5/5 seller feedback, no cases opened against you and proof that should absolve you from whatever triggered their system to ban you.

I'm a soccer jersey collector that has probably one of the biggest collections within the US and was looking for another selling platform to sell some of my jerseys besides my online website. Ebay is just too problematic with even more false triggers and hassles that they throw at sellers so I decided to join Grailed since it has international presence as well. Sales on Grailed where slowly picking up steam as more of my selling quantity limits were being raised. Although the Grailed authenticators were a headache to deal with since they have literally no idea of what an official soccer jersey's characteristics should be and can erroneously deter your item's authentication process.

At any rate, I provided everything they asked from me. Authentication codes for each particular model whether it be Nike, Adidas, etc. Washing instructions labels and any other detail in order to illustrate that jersey's authenticity. All my items got approved and sales were going great until the dreaded email came that my account had been frozen.

The email stated the following:
"Your Grailed account has been frozen for violating our Terms of Service.

Specifically, your account was frozen for listing inauthentic items.

At Grailed, we value the safety of our community and activity like yours will result in an account freeze. We always perform a thorough investigation before deciding to freeze an account. However, we understand that misunderstandings can happen. You can request more information and appeal our decision by emailing *******@grailed.com.

Thanks,

Grailed Team"

I proceeded to request more information and appealed their decision by contacting them through their appeals email. I stated my case and mentioned how I did everything possible to prove that my items were authentic, I mentioned the whole perfect feedback, no cases opened against me ordeal and told them about my reputation as a soccer jersey collector with my own website and pleaded for them to give me an explanation at least and that this had to be some bot mistake.

What I received was the following response:
" Kai (Grailed)
Jul 2,2022, 8:44 PM EDT
Hi,

At Grailed, we prioritize the trust and safety of our community and we reserve the right to freeze accounts that are inconsistent with our expectations (https://www.grailed.com/about/terms).

For the safety of our community, your account has been frozen for repeated fraudulent listings.

At this time, we're unable to reinstate your account and no further appeals will be acknowledged.

Kai
Grailed Team"

Basically I received some regurgitated, cookie cutter, copy and paste, corporate middle finger. No explanation, no proof of their allegations, just and arbitrary response with no effort whatsoever to look into my situation. Simply stating that they reserve the right to treat you like dog waste within their terms of services.

The sad thing about this is that Grailed actually has a good premise and can be a great site for seller's like me due to its international sales. I get the whole needing bots and algorithms in order to monitor thousands of users and all that activity but their is no excuse though to not even delve into the issue with actual reasoning human beings when an appeal is presented and when a seller with perfect rating and great sales is presenting it. Instead of valuing excellent sellers that are assets to their platform they purge them to their detriment.
If you like walking on eggshells as a seller or even a buyer and feeling vulnerable to any of their bot's whims then Grailed is the site for you. If that isn't your thing and you want to be treated with some dignity and decency, then I'd recommend you go somewhere else to buy and sell instead of fomenting monetarily this type of behavior.

Thanks for reading this long winded and much needed vent of mine.