I placed an order for two pair of Gravity Defyer shoes on July 3,2021. The order shipped quickly, and I received it on July 7th. But once I opened the package, I immediately could see the quality of the shoes was much less than I expected (considering the price I paid). After trying them on, I knew they were not going to work for me. I went to the company website and followed their instructions for return-for-refund. According to their policy, they had 30 days from the time they received the returned merchandise to issue the refund. That seemed to be a long wait to get my money back, and I kicked myself for not reviewing their return policy before placing my order. I filled out the requested form, used their provided return label, and sent the package back the very next day. I had my tracking receipt to prove the merchandise was received by Gravity Defyer within 7 days from the time I received it. Their website said a return confirmation email would be sent once the "request was processed". After 10 days, I had not yet received any type of acknowledgement for my return. I sent an email on July 19th asking for status. I received no reply. I sent a second email on July 24th. Again, no reply. On July 29th, I called their customer service number and was put into a voicemail queue. I left a voice message, but no one called me back. I decided to just wait until the 30 day period had gone by before trying to escalate the issue. Out of curiosity, I visited the Better Business Bureau website to see if there were any complaints about this company.
Sure enough, the most common complaints on the BBB website about Gravity Defyer were slow response time to email/phone inquiries, and delays in the processing of exchanges
& refunds. After 30 days had come and gone, I decided to call Gravity Defyer customer service one more time. I got lucky and a representative answered the phone on the third ring! I spoke to a representative who was very polite to me. He apologized profusely and said he would issue my refund right away. To my relief, the
Refund actually came through 3 days later. Although I eventually got my resolution, I was super disappointed that I had to spend so much time and effort to get there. Not a good experience for me at all, and I would never recommend doing business with this company.