GreaterGood

As someone else mentioned, if you want to change the size of an item you ordered you are screwed even if you try immediately after the order is placed. There is no way to do it. I contacted customer service numerous times right after placing an order and was told there was no way they could change the size even though the order had just been placed and had not been shipped. They told me to send it back for an exchange at my own expense because they would not provide a return label. So I sent it back for an exchange and they told me the item was now out of stock. They provided a refund but only for the original cost of the item not the tax, original shipping, or return shippping. So I paid more than the item cost after all of this and have nothing to show for it. Hopefully in the future they will provide a way to change orders prior to shipping. I will never order from them again though.

I ordered a set. It was on Sale - It included a tank top with zippered hoodie. I bought for my daughter and my niece. I never received the hoodie's. I called Customer Service. I was told that there was a drop down box and I didn't check it to receive the hoodie. Therefore, special is no longer, can't get it unless I want to pay now the full price for hoodie's. I was told there were many others complaining about same thing. Their web-site is very mis-leading. Very discouraged. I have ordered many times from them. No Problems... Yes, there customer service sucks. Not happy at all. I will not be ordering from them anymore. Sad... but I feel like I was ripped off... Greater Good? To rip people off... No thank you

This is a scam! GreaterGood.com is NOT GreaterGood.org. However, GreaterGood.com misleads tries to make you believe they are the same. Visit GreaterGood.org. You will see zero mention of GreaterGood.com. GreaterGood.com should be ashamed of themselves and there is a special place in Hell for people scamming in the name of a charity.

I've been a supporter of Greater Good's work for over a dozen years because I like the idea of also supporting charities when I shop. They've lost my business as of today, however, and I'm spreading the word why you shouldn't shop with them either. Or at least be very, very careful with your order!

I ordered an item that - when I received it - was very different from what was described on the Greater Good site. When I called about returning it, I was told I'd have to pay for the return shipping - which would come to more than the cost of the item. WTF?! No other reputable company requires customers to pay for return shipping on items that aren't as described on their website. Even companies that provide free shipping. What a scam!

I bought two pairs of pajamas and a face mask from The Rainforest Site. They took my money, said the package had been shipped, but I never got it. I tried to get in touch with them, but there doesn't seem to be a way to. They're the worst of scammers, and I will NEVER support them or buy from them again.

I ordered jogging outfits fits perfect awesome quality jewelry adorable good quality animal toys clothing and tags Exellent quality and the best part is With every single purchase you feed and rescue animals that's the best part

Do not order from them. I placed an order 3 weeks ago and it still isn't here. I looked under my orders and it said processed." So it wasn't even shipped? I contacted them via email 4 hours ago and Im still waiting. Ridiculous!

After my review a rep reached out to me. She was admitted the service i received was suppar, but she was able to find me a pair of boots in the size I wanted and is mailing them to me at no cost. The effort was appreciated...

I have purchased from this site & have NEVER had any problems. My orders always come very quickly. Everything I have purchased is very good quality. To hear negative comments & I do feel sorry for their poor experience. I have spoke to customer service with a question about a product. They gave me the information needed & even followed up with an email. As for the review that said "no reputable company charges for return postage", I have never found a company that doesn't make the customer pay for return postage. I have read in their website & the first thing I read is WE ARE A NOT FOR PROFIT CHARITY. I do hope people give them a chance. And for those that can't I do hope they have a better experience with another site.

Seems to have white uncolored streaks down arms. Doesnt look like the tye dye. Like someone laid bleach filled shoe laces down arms of it. Did anybody get sun hoody that looks this way, Doesn't look bad but not like my orange one.

Saw cute pawprint shoes on a friend who directed me to this website. I have large feet and usually wear an 11 or 12. I ordered an 11 and it was sooooo big. I called and they said to return the shoes -- at my expense. My expense was $15. The total spent was $32. I asked why they wouldn't pay that shipping if the product was clearly defective. They don't care. I would NEVER buy here a gain.

Even though shipping is itemized separately from merchandise, this scam company collects taxes on shipping. No other company does this for my location. Customer Service says "our company is different".

https://www.sos.wa.gov/charities/search_detail_cfr.aspx?cfr_id=*******

They are a "commercial fundraiser" and only 8% of our contribution is ever give to a real charity. What a scam!

I woke up Saturday morning to an alert from my bank that money was donated without my authorization I have no idea who this company is or what it is but I have to stop payment in my bank is sending me a new credit card now I have to go through all the trouble of setting up a new debit card to pay my bills, this company is not legitimate in my opinion

Not only do they have great products at excellent prices, every item you buy donates to a charity. You can pick the charity or even donate without making a purchase. I love this site!

Folks, it doesn't matter HOW your order was handled, whether the merchandise was pleasing to you, etc. The question at hand is, Do the funds from what we buy actually go to charitable causes?

Just because something was the wrong size, or the dye in it affected your allergies, has absolutely nothing to do with the most important question, and what I'm trying to find out, which is: Does ANY of our money make it to CHARITY?

I ordered two tie dye tunics (buy one get one free) and I love them! They arrived quickly and are beautiful. I'm very happy with my order and will return for more shopping in the future.

This site is so wonderful, you get to help fund items for pets by your purchase, theres also many other categories you can donate to, if you go to the main Greater Good web page.

I ordered a 7 strand bracelet for my sister, as a Christmas present, on 12/9/21. On 12/20/21, the tracking information stated my package arrived at the USPS destination location. On 12/26/21, I reached out to customer service because my order kept saying it would be delivered that day, not getting delivered and then saying the same thing the next day. Every single day I checked. On 12/30/21, I was issued a replacement and all seemed to be good. However, on 1/8/22, the bracelet was delivered and the next day my sister was able to try it on. Only 3 of the 7 strands will even fit her wrist and 1 of the strands will hardly even fit her petite 7 year old daughter's wrist. I genuinely can not believe I paid nearly $40 for the bracelet, had to have it replaced after almost a month and still received such a poor quality product! I reached out to customer service about the problem and in the email, I stated I no longer have access to the card I purchased the bracelet with so even though I felt a refund was absolutely in order for this awful experience, I was unable to receive one to that card. After several days I received a response that said they'd issued a refund…. To the card I told them I cannot receive I refund to. ‍ so if you want shoddy products, long waits and horrendous customer service, this is the company for you. If not, avoid at all costs.

I do quite a bit of shopping on Greatergood.com, for myself and family gifts. I have never been disappointed with the products or the prices and helping shelter animals is a wonderful bonus.

I placed an order and have not received it. Can't get a response from Customer Service to find the status of my order. I would like my order or a refund. I'll NEVER shop here again.

I ordered my shoes and i received them in a week i opened them tried them on perfect fit. I am so very happy with them. Will order from you again. Thank you

I have purchased numerous items in the last few years. I have always been satisfied with the products and the fact that it helps to feed animals, is a plus!

I have been quietly supporting and buying from this group for years. It's a daily way that I can help animals in need. Always happy with the quality and speed of shipping of the things I've ordered, and excellent customer service. I was not so happy with masks I ordered recently that shrank in the wash -- after all, you have to wash them frequently. However, that is the only thing I have been unhappy with in more than a decade. And even then, the masks are still cute and soft on the face and ears, just rather tight. GreaterGood does everything they say they are doing. It's not just a 'save the pets' group, but all encompassing, including charities for groups of people in need, wildlife and the planet. I love what they are doing, I enjoy reading the website updates, and I am glad that when I need to buy an item, I can shop here for it first and help someone else out in the process. The masks, for example, were 'buy a mask, donate a mask to a health worker, and donate several bowls of pet shelter food' with the single purchase of the mask.