I have been using Grove for nearly two years; I wanted to use them because of their stated commitment to renewable and natural products. I tried several of the cleaners and so forth and didn't find them particularly effective, but that was okay; my major interest was in the toilet tissue made from bamboo, and I was satisfied with the tissue in its original configuration (which wasn't very thick, but was very absorbent), and I was okay with the price--a little more, of course, but worth it to help protect the environment. Then we went through a period when their tissue wasn't available. It took multiple "chats," emails, and phone calls to finally be told that the paper was being reconfigured and would be available "soon." When "soon" happened, I finally received a shipment, and was very satisfied with the new paper--thicker, somewhat softer, long lasting. Overall, a good product. I didn't receive my next shipment (I joined the VIP program and paid for it so as to avoid the shipment fees for each order) and it, again, took much back-and-forth to find that didn't have enough in my cart to get a shipment--I was 5 cents short of their new minimum--which was not announced to existing customers via email; I think the only way to find out that you don't have enough is to visit your cart, but because I had a standing periodic order, I didn't visit the cart but finally called to find out what was going on. By the time I got to that point, we had entered the Covid-19 phase of life and no one had informed me of the new limits, the new minimum, or the fact that they were out because so many people had suddenly ordered toilet tissue from them--in other words, a longstanding customer with a regular order was not notified and therefore did not receive the expected shipment because other customers were prioritized not just over my order but over NOTIFYING me of any of this. It has been 5 weeks; they finally have tissue in; they have raised their minimum order to $30 now, AND I'm not allowed to order the large pack of paper anymore (which still wouldn't meet their minimum for shipment); I can only order the 8-pack, and even if I order 3 of them (which would be the size of the pack I used to purchase, AND which I'm not allowed to do since there's a limit of one 8-pack, which is all they have), I won't be at their minimum for shipment.

I have been lectured about a commitment to the environment, which apparently the agent didn't think I understood; I have been given run-around after run-around as I tried to get just clear, accurate information; and I am highly dissatisfied with this company's method of doing business, running their website, and dealing with standing customers. I will no longer order from Grove.