Grubhub

They said they would fix the issue, they didnt, then they proceeded to give me a coupon I already had. That's laughable at best. Now nothing is open without high delivery cost, what would cost me under $13 bucks is now $20+. On top of that I waited 3 hours for an order that never came. I have to pay almost double for food that I don't even want but have to buy because I haven't eaten. All because they failed to do their job. And in response to my frustration they send me a $2.00 code when knowing full well I already had that code because that's how I got the order in the first place, you know the one I so obviously never got. Tell me what in that reads off awesome customer satisfaction? Nothing! Like a double slap in the face! Worst customer service ever. I'm going to use another service for now on.

Used to be a great service. They have plummeted downhill. I don't have time to cook and have weird long work hours so I liked being able to order out easily with their online system. The food used to ALWAYS come on time. The past 3 months it took longer and longer. Why? The past 4 out of 5 times the food took 2+ hours when it had said it would take 1 hour OR they just never showed. I called the restaurant directly tonight---having been on hold with GrubHub customer service for 20 minutes---and they cavalierly said my order wasn't ready after 2 hours and it might take another 20 minutes or more. I am going to bed hungry tonight. Have requested a refund from Grub Hub. I will not use them again. I only give 2 stars because they USED TO be a good service.

It was promoted they were available to order from on Grubhub. After placing an order for delivery for two cheesesteaks and fries with more than an hour before closing the order was accepted. I then received a notification 20 minutes later that the order was delayed. After waiting patiently despite this 35 minutes later a notification came in that the order was cancelled and if payment had gone through it could take 5-10 business days for a refund. This is all so ridiculous and completely unacceptable. Got a response from the restaurant and they are blaming it all on a Grubhub. Have no idea which to believe, so I'm giving both bad reviews.

Never ever again using eat24 each time I have order food before it takes forever to be delivered. I order food tonight after an hour I contacted eat24 to check on my order, the representative said my order will be delivered in 10 minutes, 30 minutes later and no food, I had to call the restaurant. Awful site and they obviously don't care if you have waited 2-3 hours for your food. Never again

I have ordered food from them in the past couple of months and my food was over an hour and a half late. Then when it was late they put it on my front porch with no knock or nothing. So don't believe that guarantee your food will be on time because it won't. My food was cold and some foods you just can't eat cold, sorry. The credit was just not good enough when you have a bad experience and can't enjoy the food you wanted to eat. I have never had any issues with Doordash like this and I give it no stars actually. The food was expensive and I gave a tip and this was a horrible experience twice. Trust me order from Doordash you will be happy!

First and last time I'm going to use Grubhub. Food was over an hour and a half late and obviously cold. Not restaurants fault. Order was sent to two different drivers. Thankfully the service is "free" with Amazon so it wasn't a total loss. Feel bad for the drivers as this as it stands, isn't a company that knows how to deliver food…

Our first order from them. Was promised it would be free of delivery charge and we ordered from the local store about 2 miles from our house. Ordering from Captain D's so the fish MUST be hot. Also, the store they chose is about 12 miles away in another state and the sales tax is much higher. The driver was very nice and we tipped her well. She apologize and said she didn't understand why they did this.
They must get a higher percentage for using other store is the only reason I an have for having a driver go an extra 10 miles to pick up an order. When I initiated a "Chat" to correct it all I got in response was "Sorry, there is nothing we can do". Every response over five times was "sorry there is nothing we can do"..."we cannot cancel the order". This was 20 seconds after the order had been placed.
Might try another delivery service but never never again use "Grub Flub"!

Grub Hub charged $7 to deliver food and the driver left the food on our porch without ringing our bell or knocking. The dog was outside and promptly ate the food. Huge waste of time and money. Never ordering from Grub Hub again. Idiots.

Ok I wanted to give them zero stars but couldn't. So after 2 hrs of my confirmed order I call the CS and after a long hold I was told that basically they don't know why my order was on hold ( I believe is just a scripted answer and code for we don't know what happened) and that they will have a different department call me in 3 days! There was no real apology no we'll make it up to u, nothing... Is this for real? All they offer is a convenience as a service and they couldn't even deliver on that! So why are they still in business? My 15 years old had to drink a glass of milk and go to bed without dinner, just because I trusted the worst online service in America! The first thing I did was to delete their app. And I think everyone should do so until they get their act together and respect their commitment to their customers.

My food was not delivered even though the app (yelp) mentioned it was. I was able to call grub hub and cancel my order and received a refund. This morning as I walked out of my apartment complex, I see the food I ordered tied on to the apartment complex gate with my name on it. This is unacceptable. Drivers of grub hub need to be more responsible than this

Doesn't even deserve 1 star. Both orders within the last 10 days, I have not received my order. Drivers are too stupid to read the name on the receipt provided by the restaurant and deliver the correct order. Is there not any vetting of drivers, or do they just hire anyone that applies? No one attempts to make it right. I didn't want my money refunded, I wanted my food! I ordered for a specific time, as I have to eat at a specific time due to phone calls, conference calls & webinars that I must participate in. If I don't get my food at the time promised, I can't eat! I will never use Grubhub again.

After using the pick-up option, which they provide, we got to the resteraunt and they had no order from them. Not the first time that we have been disappointed with this service. We liked Order Up better. At least we could track orders. You need to get it together! We will not be ordering from Grubhub again. I would rather starve!

Grubhub food prices 25-40% higher with Grubhub+. Save money just plan on picking it up. Price for Grubhub+ 25.99+ tip, the price if I ordered directly from the place and picked it up myself, is $16.99.

Called to order food and the estimated time of delivery was over an hour which fine I can live with. I was waiting and it was over an hour and a half so I called customer service. Ha yeah right! More like listen to horrible music for an extra 30 min. This is the worst "delivery" company ever! There is a reason why they don't have many delivery options!

Not happy. After I ordered my food I was given the wait time of 2 hours. Really? It's 20 min passed the 2 hours and nothing yet. I just never had to wait more then 1 hour for delivery. Not cool. Grubhub, I am out. Deleting the app and moving on.

Customer service is horrible. I called and placed an order and after an hour and a half they cancelled it on me. I called the customer care service line to get my refund the operator was rude and did not refund my money. I won't be using grubhub any more. I will just use door dash instead. No respect for the customer here. I waited the 5 days to receive my refund. I never got my refund. Customer care was rude and unhelpful. This is not how you do business at all.

If like to pay a tip on top of a big delivery fee and wait 85mins for cold food and warm drinks then you may like this crap. Try doorstep.com instead, at least their minimum wait times are realistic. Delete this app and these fools.

Ordered food at 3 hours again and it still hasn't come! Spoke with two representatives both of whom said they would call me back and didn't. Driver delivered food to wrong address. Grub Hub claims the restaurant is refunding my money yet the restaurant knows NOTHING about this or the promise from grubhub that the food will be here in 30 minutes. They MUST be lying. I know I better get my money back. They also claimed that they sent me free grub. Another LIE! NEVER AGAIN!

Ordered a pizza and salad. Pizza came but delivery guy said no salad was with order. Of course I had already tipped him. I reported it and GrubHub refunded me but no salad. They were just like sorry and that's it. Poor customer service, whatever happened to let's make it right.

Grubhub Double charged for order and the cancel order /chat with us does not work. Unable to "chat" with anyone charged 76.73 twice, not able to cancel duplicate order. Had to call The Habit burger place and my chase bank to dispute claim. Waiting to see what happens.

Ordered from GH in January and it took them over 2 hours to deliver and food was barely warm (Put a meat thermometer in it and it was 104 degrees). I ordered again tonight (Big mistake) and was told it would be here between 11:35 and 11:45. They called at 11:34 saying they can't find my apartment. So I go out to the street and wait for 25 minutes. Nobody drives by and nobody went to my apartment. I still haven't received my food and it's over an hour after the restaurant closed. So, it's going to be cold and I won't be happy with it. Should've learned my lesson the last time.

Placed an order online,, 30 min delivery window... No email con·fir·ma·tion. Debited my bank account,, Called the restaurant no order exist... Called Grubhub no information... I called Wells Fargo and they quickly took care of it

We've had one instance where we ordered food and they inexplicably cancelled it. This time, we waited for two hours and nobody showed up and when we contacted them, the restaurant was already closed. The driver hadn't even left the restaurant. We told him forget it and got our money back. Ended up just putting a pizza in the oven. I think we're done with them.