Grubhub

Ordered from a restaurant less than 4 miles down the road. ETA changed several times, after 35 minutes contacted customer service and was told they didn't have a driver in my area... I could continue to wait or get a refund... time wasted... never will I order again...

I used their service until they spoke out with political partisanship. Never again. There are other services like Skip the Dishes that provide the same thing and don't succumb to politics. Look it up and make your own judgment.

Placed order for 2 subs which took them 2 hrs to deliver. When I complained they gave me free delivery for 60 days. Great, or so I thought. Now it seems that our address has been flagged as both my wife and I get "No stores open near you" message. Needless to say I cannot take advantage of their "generous" offer.

About 90% of my orders through GH have issues. Today, I placed an order that kept getting delayed. Two hours after the order was placed, they finally cancelled it with no explanation and to make matters worse, my refund won't be processed for three to five days.

I understand that during these difficult times things are not always going to go smoothly. I'm not asking for perfection. But, three of the last four orders from Grubhub have either been delayed or cancelled. Customer service chat was absolutely useless. I'm done with this delivery service, I'll stick with DoorDash from now on.

Never again. A $46 order was charged $76 to my debit card. Their fees are ridiculous. And I'm fairly sure they changed the tip amount on their end. Why would I tip $15 plus dollars when the restaurant is one mile away. Only Uber eats and Doordash going forward.

1 out of 3 items missing, driver wont pick up his phone 60 secs after leaving, restaurant wont do $#*! to help. Eat24 employees want to give me back 5$ for the missing item. Yea like that solves my hunger issues. $#*!ing $#*!s

Ridiculously unreliable and overpriced. Often will just wait an hour or more and spontaneous cancel orders - will keep the money for several days, just not deliver any food. Can rack up delivery fees of seven or eight dollars with no driver gratuity. Customer service is a joke - it's a crappy call center that doesn't have native English speakers. Makes DoorDash seem like Herman Miller in terms of customer service. Total garbage.

I think these people actually piss on your food, because something doesn't taste quite right. Stay away from GrubHub unless you are willing to have the worst experience of your life and pay an exorbitant price for it.

Just got bait and switched by eat24. Never using their service again. They promised a coupon and then pulled it back. Don't use this site; better to order directly from the restaurant than this shady business.

This immature ignorant man is encouraging the little brats in the streets burning our flag and destroying innocent people's personal and public property. You are inciting violence by your actions and should be held partly responsible If and when these violent rioters end up killing someone. Shame on you Matt!

Funny I used to purchase food from your organization. I must say it was good. Those days are over now cause your CEO is a real dumb $#*!! You probably won't be in business this time next year, because your CEO is $#*!ed! Trump swept the election don't you see everybody agrees. Maybe McDonald's will hire him after the business fails. Not to mention He won't get another dime out of me. Mike don't quit sucking $#*! that might be your future career!

Two screwed up orders in 24 hours. Wasn't really their fault but they wanted me to pay delivery fee, tip and additional charges to get my missing sandwich delivered. Didn't every get food the second order. After 90 minutes of waiting, the order was cancelled, but they didn't even give us a full refund! I still end up paying them $5? For nothing?!? Don't care how many promo codes they offer me. I'm done with them.

Terrible service and rude management. Placed my order and was asked if I voted for Trump. Really strange. Do not recommend anyone to use GrubHub. Just terrible customer experience. Never using them again

Matt Mahoney has made it clear to his employees that, unless you agree with him on politics, you should find another job. This country values free speech and a plurality of opinions. I want my purchases to support business that support those principles whether I agree with their views or not.

I recommend voting with your $ as I will be. It is an excellent way to exercise your freedom of speech. I'll be using Yelp Eat 24. They've already shown they have better deals and coverage than GrubHub in my area anyway.

Regardless of where you political views lie, you should never have to worry about being fired over them. That is a low form of coercion by individuals in power. A despicable act that on one should tolerate.

Imagine this: one is at home and chooses to have dinner delivered. Opens account at Grubhub and orders from a known favorite local restaurant. Then checks the order and you see they are delivering it not even to anyone in your town. Goes onto the app, tries to correct the strange address it automatically puts in, calls the help button, and gets a guy who starts calling me by the first name like he's a friend. Says he can only cancel the order and that's all. It will be a week before refunded the $100.00 order. So far, I do not even have an email confirmation of the refund. My next step is to report Grubhub for fraud at the bank where the card was used.

Pretty sick tonight, so cannot walk to restaurants here. Apparently GrubHub.com and the App are down tonight and have been for the past couple of hours. Customer Service (thru the phone and via Live Chat) is either busy (put me on hold for several minutes) and has no idea when the App and site will be back up. They absolutely refuse to take any orders over the phone.

Worst part it, even when the site was partially back up, it refused to accept my address multiple times as a valid address. What's with that?

Have tried to use both of these sources to order more than a dozen times now. I'm a stupid sucker, obviously.

Will never try to order from this site again. Wish there were good alternatives.

Same experience as many others. I've ordered from GrubHub many times with no problems... yet the one time I had to call customer service to cancel an order because the establishment was taking too long (2 hours... no fault of GrubHub though), I had to wait on hold for 15 minutes. Ridiculous considering that you figure that everyone who has to call in is probably upset/irate about a missed order... puzzling why they don't staff more people.

Figured the first try was a fluke when our food arrived cold and pasty (three hours scheduled) so seven months later we gave it another try - worse result. An hour delivery time turned into 2 with us calling at 2 to find out what happened - only to be told "we are making it now". Another hour - nothing. We've eaten toast and refused the food/charge.

Accepted a delivery as a driver, ordered the food, went twenty minutes to the location and waited for the food to be ready. Then I find out that the place only takes cash. So, even though the delivery should never have been in Grub Hub's system, they refused to pay me for my lost time, gas and wages. Complete BS. Worst service of any Delivery driver employer out there. No one who can help to talk to and when referred to an email only driver support, I get "oh sorry but we don't pay for cancelled orders." This is horrible business and deserves zero stars not one. Do not accept the "order, pay and deliver" options from them or you may end up in the same boat

We placed order couple of times but food never arrived even after they confirmed that it will arrive in 40-50 minutes. After 1 hours on calling customer care - they said that no driver is available! What a joke! Is this how anyone can run the business!

Stay away guys from this service!

I've been using Grubhub for a perhaps a year very regularly. Their order accuracy rate runs around 60%. I'm no longer going to use GrubHub. I just spent $41 with them, and the food came without any of the sauces I'd specified. When I called the restaurant they told me they could not help me. After that I became angry. This kind of thing happens too often.

The service was poor. Just use DoorDash. They cancelled my order last minute when no other restaurants are open leaving us with no food. Ordered the next day and item missing and instructions not read. Tried cancelling my plus membership because it would be unused for a month because of too many mistakes and wont refund.