Grubhub

I will never use this site again. It took 2 hours for the place to even recieve my order. Plus they sent in the wrong order. This is the worst site I have ever used and if you want a pleasant experience I would choose another way of ordering your food

Tonight was my first experience using GrubHub and I couldn't be more pleased. I scheduled a delivery to my mother who is in a retirement home. Not only did my driver (Calvin) text me upon delivery, he actually followed up immediately with a phone call when I had a question about the exact location of the delivery. Sorry Doordash, you just lost a customer.

I had a negative experience with Grubhub this evening. The driver appeared to tamper with my food. The good thing is that Grubhub promised to make things right. We'll see. I was also pleased that the restaurant swamped out my food without question. But all of it was a hassle. Given all the negative reviews, I will think twice before ordering from them again.

Don't waste your time every order will be screwed up they are quick to take your money but good luck getting what your supposed to We just tried using them again and of course they screwed up while my family waited on breakfast we get a message food delivered yayy unfortunately it was delivered to a different address but it's ok they issued me credit I will get in 5 days my family was able to curb their hunger because of that amazing news

I placed an order this morning because I thought they would deliver today. Instead they placed the order for tomorrow which I do not need. They also don't have a way to cancel the order. They have shady business practices and I will not be using them ever again. At this point, all I can do is dispute the charge with my credit card company and hope they rule in my favor.

Beware, if a delivery driver steals your food and claims they tried to deliver, you will NOT get a refund. You will get some BS "50% off next order" - Like F***ing Hell I Will Be Making Another Order! Customer service reps are jaded, don't care about customers calling in. It's utter nonsense. Worst customer service EVER. GrubHub lost a customer - I'll be using delivery.com or just picking up from local businesses.

Camila was our deliverer, she was so clueless on how to do her job. She decided to leave when we were outside waiting to get our food. We were calling and texting her multiple times. Because of her leaving we are out all of our money because they refused to give us a refund. This was the worst service I have ever encountered and will absolutely never use grub hub again and will make sure no one around me uses it either.

Ordered my lunch through Grubhub. Checked the restaurant site and saw that minimum amount for delivery was $40, but through Grubhub it was $30. Ordered through Grubhub and selected the payment option as Cash on delivery (did not want to take a risk of paying and not getting what I wanted by using Credit card). I got the food I ordered 15 mins before the estimated delivery time.

Worst customer service ever! I do not recommend. Their site can be inaccurate at times and it seems like they don't even know the hours of the restaurants their partnered with. After placing an order, i waited 2-3 hours for it to arrive, only to find the restaurant I ordered from was closed that day. No remorse of their end, all they can do is cancel. The support rep I working with specifically was unemphatic and unfriend. I would stay away from this company if possible.

So I ordered dinner for the whole family. We didn't receive 2 of the dishes ordered. Called grubhub and they wouldn't even send their driver back to pick up the food that was just sitting at the restaurant. I ended up going to get the food myself. Terrible experience. The customer service rep and manager were so rude. Treated me like it was somehow my fault. Cancel my membership while on the phone with manager. He would rather have lost me as a customer than have the driver bring the rest of my order. So see ya Grubhub.

My account was "suspended" for a third time in as many months and none of the jackasses at GH could explain why. Then they told me they'd have to "review my account" again to see why I was unable to place orders. They also told me it would take 48 hours. Well, after 3 times of BS, I sent a not so nice email and have now been permanently banned from GH.

I've ordered from GrubHub before, but it's been awhile.
Now today after the Hwy 101 fiasco I need to treat myself to some food.
I placed an order at 5:30 and it said it'd be here at 6:54.
Then it was revised to 8:19 and when I called the restaurant they let me know that GrubHub has been tripping and they had only received my order at 7:20.
They need to put an alert on their app.
Also, I never received the confirmation text.
I'm even more irritated now.
I probably will delete the app after this incident.

ZERO stars! Driver got lost even after I talked to her THREE times AND sent her my location by text. She explained she wasn't from here. I waited almost a full hour for a cold pizza from a restaurant 1.2 miles from my home in the same part of town. Driver was unapologetic the whole time. Chatted with the 'care agent' on the app who was also unapologetic. I received a refund of the tip upon my request but that was it. Worst delivery service ever.

I worked at a sushi place that took deliverys through eat24 and they always caused us the most trouble. Just very disorganized and who the f uses fax anymore. Eat 24 has the longest wait for people who ordered to go from us to get their food

I ordered food not knowing it would take over an hour to be made and delivered. 5 minutes after my order should of arrived I contact GrubHub ( it's 9:15 by time this happens I ordered at 7:35) they tell me that the restaurant most of been closed because they never received my order... I ordered at 7:35. Since when does a restaurant close that early? So they wanted to make an excuse for it and then gave me $5 off my next order. Keep in mind it's 9:30 and I have not eaten. So now I guess my family and I will go get fast food or something. Next time I will use UberEATS like I should of to begin with.

Waited an hour and a half and has ONE request which was to not ring the doorbell but please call or text upon arrival is it was midnight and we have small children... of course they rang the doorbell and woke the dog and kids up. Food was freezing cold, was told eat24 couldn't reach the restaurant but would in the morning. They didn't so when I followed up the next evening was told they could only refund 10% and offer a discount on my next 2 orders. STAY AWAY!

At 2PM I ordered a meal that cost well over $100 and asked for delivery at 6:30 PM. At 6:00 I was told it would be delivered at 7:08 PM, a few minutes later. My order was cancelled and they said the restaurant was out of an item, Hello? Can someone call me and ask me to make another selection. Their chat said the driver calls in the order and picks it up so the driver know about this. Now it is too late for me to get another dinner. I will never use Grubhub again.

GrubHub offered a $12 coupon for each friend I referred who created a new account and placed at least one order. They offered the same coupon to the friend who signed up, so I was able to get 4 friends to sign up. They all got their coupons. I never got any. I contacted GrubHub about the issue, and they told me not to expect any coupon codes.
Thanks for lying, GrubHub! I had been recommending you to my friends. But I'll be sure to update them all on your stellar service. And by service I mean fraud.

Placed an order through Grub Hub. The delivery person was lost
And called me. He did not speak English and I hate to say but my
Spanish is very limited. Called the restaurant for assistance and
Got NONE. They could not help me because it was a 'Grub Hub'
Issue. Called Grub Hub and they took no responsibility for helping me or their driver. Thanks for nothing. Felt sorry for the poor delivery driver.
Cancelled order.

I have used Grubhub for years, but I cancelled my membership after customer service refused to refund my order. The restaurant said no order was received when we went to pick up. The app claimed it was ready. I spend ~$200 er week with Grubhub, but this was the last straw. Never again. My time is valuable.

Never ordering from Grubhub EVER again.

My order took 2 hours, I messaged the driver, she said they have a lot of orders and she's running behind, but she's 10 minutes away.

I wait with my son by the window because he wants to see the car come. The driver drives past our house, we go down to grab our food. Driver keeps driving.

10 minutes later we get a call our order has been canceled, and we'd get a $10 discount on our next order.

2 hours of waiting and they cancel our order.

Grubhub is terrible. Will never use them again.

I ordered food late in the night like 12:00am. The food never showed up and I ended up waiting for 2 hours and passed out. When I called the customer service next day I was telling them that this happened couple of times and it's annoying, the rep asked if there is anything else I would need help with. She just cut me off and didn't even let me finish.

Never using them again!

Let me place an order and then I waited for over an hour and half before being put on hold for 20 more minutes to be told my order was never confirmed and now the restaurant is closed. Terrible customer service and a terrible place to order food from. Will never use this site again for delivery.