Grubhub

I ordered delivery for family and I through this site by mistake thinking I was dealing with the restaurant directly. After I ordered I received a text that the restaurant was very busy and my order would take 60 minutes to deliver. That time came and went so I started feeling like I got scammed. My food finally arrived 2 hours after ordering and was ice cold. Looking back I should not have eaten it but hey I paid for it right? That night I became severely sick with food poisoning. Please please please do not use this service!

I used eat24 to order food. The same day, my account was drained of funds by someone taking from a ATM machine without having my card holding a chip. Too much of a coincidence as I never had a problem.

Dare you to try it and see for yourself or you could try Uber Eats and be happy. I'd probably tried this service because I got a coupon for $10 off and throughout the whole process they just added extra fees which equaled more than 15$. On top of that they have a spot for tipping the driver and I put 0$ so that I could pay them in cash and as I pushed the process my order button they automatically added on the tip without my consent. So they're basically thieves as well.

Don't order from here. They took about 40 dollars off my card when I ordered and they was dead wrong for that. I wouldnt recommend ordering from them ever again. These people are sick, filthy, and ratchet, stealing liars then want to lie and say no this never happened. My food costed $23 then to check on my card it costed 60 dollars. I tried refunding it and they said they was going to refund me $13. That right there just ruined my day. Grubhub sucks.

One of the WORST companies I have ever dealt with in my entire life. A huge waste of time and a huge headache. We got 30 days free, only used it for 1 week and discovered there were some issues with the menu. Turned it off and haven't turn it on since. Menu has been revised at least 4 times. Each each they mess it up even WORST.

I even linked them a menu for them to copy and they still can't get it right.

Will probably just cancel them and go with postmate.

Every time I order from Grubhub, my food is at least 30 mins late and ice cold when I get it. When I'm paying almost $60.00 for food, that is ridiculous. I've had it with food delivery. They are terrible

Great idea. Horrible implementation. Gave 2 hour notice of an order. ETA comes and gets moved out 45 minutes. Ask what the problem is and they say they dont have a driver. Ok. Hmm. Seems like a huge flaw in your business model if you cannot find a driver with a 2 hour notice. So food sits there for an hour as they try to find someone to do the only thing their company exists to do... Business model doesnt work. Short the stock to $0

Just tried to place an order for dinner from a local restaurant who used Grub Hub. Received an order confirmation and payment confirmation, then promptly received an email that the order couldn't be placed with instructions to call Grub Hub Customer Service. They could not clearly explain what happened and then hung up on me without resolving my problem. Watch out for this untrustworthy business

After ordering and getting a 30 minute delivery window that came and went while I tracked the driver sitting in her car, the tracking went out and then reappeared with a new driver. That reset their delivery another 30 minutes for burger and fries. When the order was finally delivered to my front porch, the driver was smoking and the bag and drink cut stunk like cigarettes. Inside the food was, of course, cold, soggy and inedible. I had called Grubhub and requested a fresh order with the new driver and they insisted it would be. It was not.
Grubhub is not worth it! From now on I'll save the money for tipping slacker, garbage employees and the delivery fee.

We've had 2 terrible experiences with grub hub including tonight's. We ordered food, it said it would take 60 minutes, however we looked on the app & it said our food was delivered after 20 minutes, but it hadn't been. We called & grub hub said it was still being processed... and then our food never came. We currently have a curfew in portland due to rioting so we cant go out to get food at this point. Customer service was barely there & was able to refund but didn't seem to care that we just waited an hour for food and now had nothing to eat. Where the food went is a mystery. Terrible service with no map tracking. Not recommended.

Grubhub should go out of business with UberEATS hitting the scene. I have had 3 orders now in which they use a crappy restaurant that is 3 hours late with my order. My order tonight was just not confirmed with the restaurant, and no notification. Customer service didn't even offer anything! They suck!

They are horrible never on time food never is right I will never order from them again the supervisors are horrible talk to you any type of way get mad at you so they cancel your order thats already almost here after u waited almost 2 hrs for your food they dress horrible its the worst place I've ever ordered from

Ordered for years and usually good. But tonight I did not know that roommates paid by credit card asked driver how much he said 25 so I gave him money and tip so he stoled money so watch the drivers not so honest. Right now never want to use again. They hire criminals

Was told driver attempted to call about delivery, when we were clearly waiting outside for the food at the so called "verified" time of call to make the delivery. Have a good relationship with restaurant that we ordered from being a regular there, called restaurant to verify that the food was never ordered. No refund. Grubhub's policy for no delivery is for 50% off the next order...? Why would I order again from a shady site that doesn't take care of their customers and refused to provide any kind of solid evidence and calls me and the restaurant a liar?

Grubhub took my order, my credit card information over the phone and they never placed my order with the restaurant, but did charge my credit card! It took 4 calls to speak to an agent who would lift a finger to help. Grubhub employees were curt, unhelpful, hung up on me and demonstrated no desire whatsoever to help the customer. The agent outright lied both to me and the restaurant.
Buyer beware!

I ordered a meal for delivery and it was never delivered. Grubhub driver marked it as "delivered". When I called Grubhub customer service they acknowledged that the driver never did the delivery however Grubhub says they have a "no refund" policy. So even if you pay for a product and they do not deliver it they keep your money! That is absurd. Why would anyone pay for a product they do not receive?!

When I contacted Grubhub they customer service was terrible. They actually started egging me on to fight them. Unreal. I had to call my credit card bank and do a reversal.

I've ordered twice on Grubhub. The first time my order kept being pushed later and later. I reached out to GB and they apologized and got someone to pick my order up then gave me a $10 credit. Fool me once. Ordered again and delivery time came and went, called the restaurant and they told me they don't get grub hub orders... but the restaurant is listed on Grubhub's app and for my location. Called GH. It was like one of the worst phone connections. They refunded my order, but I'll never order through this app again.

My daughter in Virginia was very ill, so I was looking for local food delivery for her and ran across GrubHub. I live in Florida. The website was very user friendly and made finding a restaurant in her area that delivered a breeze. I ordered online, included the tip in the credit card payment and was done in three minutes. I am a bit of a worry wart since I had never used the site before, so I called the restaurant to confirm the delivery time and the food was already on its way! I think this is an excellent service and I gained big mom points with my daughter. Thanks GrubHub!

Deceptive business practice
I placed an order and received a reasonable ETA for delivery. 1 minute later the ETA was changed to an hour later. I immediately attempted to cancel but was told I could not because the original ETA had not passed. This is deceptive and ridiculous, chat representative said it was passed up to "escalation team" meantime restaurant started preparing food thus preventing me from cancelling. Deception, Deception, Deception. Beware of this website, order from DoorDash or Uber instead.

My teenage daughter was using my account without my permission, charging up hundreds of dollars on food orders. I contacted customer service 5 or 6 times over a week asking for my account to be deleted. On each of the chats I was told the account would be closed within 24 hours. That was not true. Get ready for more negative reviews on social media and dealing with BBB. Unconscionable

Ordered twice:
First order it stated "Unable to place order at this time.", after menu selection and payment option was completed.

Second order: Payment was processed, confirmation email was received and time of delivery was set. After an hour an email was received stating "We are sorry. Your order was cancelled". No reason for cancellation was given.

This service is garbage. Do not waste your time, patience or money using it.

I placed an order 4 hrs in advance to ensure there would be no issues. Of course I get the driver is running 45 minutes late 15 before the delivery time. After 2 more I'm running late I call Custer service who said yeah I'm sorry would you like to cancel the ordet... Stay far away- the service is a scam, they can take on as many deliveries as they like with no recourse to their actions.

There is a serious communications gap between GrubHub that takes and relays the delivery orders, and the restaurants that receive those orders. More than once restaurants have claimed not to have received the orders, but GH claims they made the orders and the restaurants acknowledged it. It makes no difference who's at fault here; what matters is that GH is not tracking the orders it relays to ensure they are in fact delivered. Do not recommend GH if you want reliability.

JUST NOTED: Over 290 1 star reviews and the "owner" has not yet responded to any one of them. They just don't care about their lack of customer service... pull them off your bookmarks.