Grubhub

Most restaurants don't take Grubhub orders so the company has to call them in themselves. I found no way to make substitutions or changes on any of my orders via the app. The estimates are always wildly inaccurate. Once one of my drivers traveled from 40 miles away to deliver my order. Seriously. I got GrubHub premium for free from Instacart and now I see why.

I work for a dining group and our restaurants regularly show up on GrubHub's app and website as delivery options through their service. They post outdated, incorrect menus, then allow customers to order from them, pay, and be left either with food that doesn't match their incorrect menus or no food at all. Our restaurants receive no payment from GrubHub whatsoever, so this is stealing from businesses, and this has happened multiple times. Please don't support GrubHub, either as a business or as a consumer.

Delivery driver SHY was completely rude disrespectful. Did not follow instructions given online or via text message. Left food on bench and said $#*! for asking her to bring to my door!
And did not wear a MASK!

This is for Grubhub and all other food delivery services out there except Uber Eats. Why do you have an option to leave a note when nobody EVER reads them? I travel for work every week and order a lot to my hotel and always ask for napkins and utensils and 99% of the time I don't get them. Take the notes option out because nobody reads them or cares. Uber Eats actually has a box to check for utensils. I'm done giving third and forth chance to these services. We need a delivery service that cares about the business travelers.

Driver cancelled my order after already arriving at the coffee shop with no reason. My coffee didn't arrive to me for at least 25 minutes after it was prepared. This makes my normal coffee that is delish watered down and awful tasting. When I contacted customer service they offered me a $5 credit to use on my next order. On a $20 order they refused to cancel the order or issue a refund because the business had already accepted the order! Got my coffee finally and it is warm on the bottom and tastes awfully watered down.

Multiple Partners have complained that our instant pay feature is not working. I haven't been able to add a debit card for a week now. I've tried 11 different debit cards. Six of them I used on grubhub previously. I'm not understanding why our instant pay feature doesn't work when there is so many people that need it #Grubhub

So I order two salads and two drinks I put very distinctive directions on the order the driver is still can't find it. She doesn't know where she's at, so I have to drive to where she's at to get my food only to find out that there's no drinks! I come home I call the restaurant they gave her my drinks! So apparently she stole them! Not the first time it's happened! I did get a full refund. But I will never use GrubHub ever ever again they are terrible the drivers don't speak read or understand any English, but yet they're delivering orders in the United States of America! How does that make sense?

Grubhub will always blame the restaurant even when it their inability to deliver. It was a good service but has lost its ability for accuracy and delivering on time. Too bad but luckily there are plenty of other services that can provide the same service, on time, and accurately!

Grubhub once more a disaster. Watched on app as driver made multiple pickups and stops, resulting in my meal being delivered cold and very late. Grubhub customer service solution is credit toward future meal. I'd rather take back my tip and delivery fee! Guess I'm a DoorDash customer now.

Did not to give even 1 star but makes you. They do not even deserve a star. Ordered a pizza from a pizza shop 10 min from house. 45 min would be an accurate time. 30 min to make pizza 15 min to deliver. 45 minutes past and no pizza changed delivery time 20 min later than original time. Still waited and 25 minutes after original time no pizza. Text with customer support and they apologize and said it is being made now and will be here in 20 min. We will give you 5 dollars off a future order. Poorest attempt at customer service when they couldn't provide their entire service they offer and I have to use the lack of service again to make up for there lack of service. Absolutely pathetic! Will never use again.

We ordered our food at 7 PM and were told that it should arrive in 40 to 50 minutes. It's hard times, so we tipped the driver extra. The food got pushed back, literally between an hour and a half and now an hour and 45 minutes later—even though the food was ready 30 mins after ordering. Where the hell is our driver? He's not responding to text messages or phone calls. When we called customer service, while I was happy to get our order refunded after the agent offered us a $10 credit (are you serious? It's date night and Friday night and we paid money for this food, we would like our dinner), we at least got the amount refunded. But the food? No idea where that is. It's 9 PM and we're hungry. First world problems you might say, but the reality is this is a service that were paying for. GrubHub, get your act together.

Food was almost an hour late and then it was delivered to my back door, live in the woods and it's pitch black out but my front door has a light. They went on a dirt road that runs along my property so, they had to climb thru the woods to get to my back porch. Needless to say, my food had not one hint of warmth. I couldn't eat it. I called Grubhub and all they would say is, we'll give you a five dollar credit (my bill was $32.00). I told them to keep their credit because I would never use Grubhub again. I'm still mad and I'm still hungry!

There is just too many times food is missing! I understand restaurants leave off items however with delivery, drivers can be suspect. Grubhub should require a check of items and also require sealed bags for delivery.

We were given 2 gift cards for GrubHub by friends who wanted to help us during a medical crisis. Unfortunately, we live too far away from the metro area to use GrubHub in our home town. I finally had the opportunity to order through GrubHub for a meal at our daughter's house today. I am shocked and appalled that the total order added on $30+ "service fee" plus tax and a delivery fee. By the time I added a tip for the driver, we basically paid for the entire meal ourselves and the gift cards were wasted by the additional fees that GrubHub charges. These gift cards were supposed to be a blessing to help us through challenging times and left nothing but bad feelings about the money that others WASTED while believing they where helping us. Don't waste your money on GrubHub gift cards! Just give someone the cash or buy a generic Visa gift card instead... those are actually useful anywhere.

So I signed up for their monthly subscription since we order a lot at work. The kept putting charges on my orders that this was supposed to eliminate which took up time to fix. The multiple times the food was not delivered. This is the picture they sent providing proof. I think it ended up by the side of the road. Which again required time on the phone. I have never had a problem with Door Dash. Quit my subscription.

Drivers are rude. Don't speak English and always mess up a simple order. When you contact the driver they say no speak English n hang up. Not using this service again 😒

I'm happy to use services the help me get my food ordered or delivered. But Grubhub has been the ONE service that has continuously failed us. Took the order and our money, then we arrive to pick-up and no order came through to the restaurant. We order for delivery and it takes more than two hours for what's typically 45-60 minutes. Users beware!

Contacted them 48 hrs go and complained about crappy service. Order was wrong, they didn't use coupon, food was cold and and hr late. No one emailed or contacted about the issues. I emailed them again and told them the problem they stated contact Applebee's. I order it from grub hub this is the second issue last time grub hub gave someone my food. Now I can see why there are not a lot of food restaurants on grub hub. Being a nurse in a hospital this was great but not anymore.

I would put zero stars if I could, I ordered food twice from this website and both times they were not delivered. First time they didn't even send a picture when they dropped off the food, the second time it was delivered to the wrong address, 1 mile away from my location. I will no longer be using their services.

Driver was running late with ice cream from carvel and texts me that he can't find my building. I send the driver direction and try to call him. He doesn't answer the phone so I can explain where my building is, he then leaves my food in another building and tells me to "go for it" mind you those building numbers don't even exist. His Name is Wilson and he has no picture. See texts below.

Someone across the country used my account to order 80$ worth of pizza. I have a medical condition and don't earn much money, in fact I rarely order grub hub. When I brought this charge to their attention they didn't refund me. They took off the payment method from my account, but that doesn't help with the entire shifts worth of money I lost and could've used to pay doctor bills. I'm going to delete my account and just switch to doordash.

Ordered my food. First time. Downloaded app etc. After I placed my order it said delivery in 45 minutes. Okay. Then I get a text with 5 minutes left before delivery that a delay of 25 minutes. Okay. Grrr. But then nothing for an additional hour and half after latest delivery time. Which was almost 1 a.m. and I was tired and no longer hungry. Just mad. No apology except from driver, no refund and cold food. Thanks for stealing from me.

Nothing like getting a $17 salad paying Like $30 and them forgetting your salad dressing! They gave me a dry salad and it didn't give the option to note they forgot my ranch! They put my food on the neighbors porch 98% of the time! Even though my notes clearly say where to go. They need to lower prices it's way too expensive for such poor service.