Grubhub

Ordered a dinner and typed in my address and they delivered to wrong address and did not own up to their mistake.
Only offered 50% discount on next order. They took money did not deliver and I will never use this service. Worst ever experience!

Forgot part of my order after we had already waited 1 1/2 hours already. Called back said it would take another 20 minutes for the rest of it to arrive -- it took them another 40 minutes instead! Crap service!

Second time that an order arrived on time, but the completely wrong order. How does that happen? Postmates gets it right. Getting a refund is the minimum, but when you have a group of people at your house waiting for dinner this RUINS your night. In a time of COVID even more disheartening. Do not use GrubHub!,

Delivery time estimates are grossly inaccurate and support sub par. Have been waiting over 2 hours for delivery from restaurant would have taken 20 minutes to walk to order and receive food. Attempted to save time since the order was for a work team lunch.

Grubhub misrepresents the restaurants it lists. I've used Grubhub many times and only recently found out that they call the order in to whatever restaurant and then just pick it up, with no affiliation or contract with the restaurants. When my order came up short for the 3rd time from a restraint I order from often, I finally called the place directly. She read me the order receipt and it always 2 plates short and 42$ less than what Grubhub had charged me. The owner said they have this problem all the time with Grubhub and it makes the restaurant look bad. This place has never provided them with a menu etc. so they take an old menu pic and post it on their site as though Grubhub is a co-op of theirs. Complete FALSE advertising and as of today's I have never gotten any kind of refund from Grubhub.
Oh and they have no direct call customer service so good luck!

I ordered food at 11:50. I had to keep changing my order as the minimum price kept changing and order times. After I completed my order with mandatory tipping, the delivery fee was more than stated and the time was for 1 hour and 5 minutes. Here it is well after the fact. Everytime I track my order, the estimated time of delivery has been pushed further out. In fact it now states it will be 2 1/2 hours before I receive my food. This is crazy considering the location is 10 minutes away from me. I will never use this company again.

I have ordered multiple times and the service has gotten worse and worse every time. This last time was the worst and I won't ever use them again. The order was supposed to be here in 45-60 minutes and after 1 hr 15 mins I contacted them and cancelled my order and demanded a refund.

I then ordered online with Domino's and had a delicious hot pizza in about 35 minutes!

The service sucks if you do not receive your order... think about it, money leaves your account immediately then it is their word against yours that you received your order. They say they called... no missed calls, they say they text. NO TEXTS. They cannot even track the vehicle to verify if it even showed up to the destination! Then the hilarious thing is they offer you 50 percent off your next order for which you are still out your money and have to spend more money to get that 50 per cent off despite the money you just spent... How ludicrous! Will not use grubhub again and will definitely dissuade all my friends.

Half of our food was missing and was advised that we could "reorder" which would end up costing an additional $20 for service fee, delivery fee and tip. Also, my account was charged $9 more than my order total was. The company offered a refund for the missing food and that was all. If you are going to pay people to deliver food, I suggest all of the food be delivered and there be a better option than to "reorder" when food is missing.

It's not just the drivers. The food is always late. They hate to refund your money. Always blaming the customer. Owned from overseas. When you call you can't hardly understand what they say.if your food is two hours late and you get it and tell them often they will suspend your account. These people should of name it Money grabbers. See a are high and their corporate office is terrible. They expect you to keep paying for terrible service. Just do door dash or uber eats. This company is the worst ever. One of their drivers told me ma I'm going to sit your food outside infant find your address. This company really stinks. The drivers are over worked and this company is rude.

Came home from surgery and ordered by doctor to eat soft food only. Ordered some Mac and Cheese from a local place called LoveCraft and Grubhub updated me that the food has been delivered. Opened the front door, no food. Called Grubhub and they said the food was delivered. I told them it wasn't. They attempted to call the driver. Driver didn't feel like answering his phone. They offered me a 3-5 business day return on my funds. I'm still woozy from the hospital, hungry and now I'm getting in my car. Never using them again. Buyer beware!

The company is trash! Someone got into my account and ordered food and when I got the message regarding the issue they told me they have to send it to a higher leave of support and will keep in contact with me but did not! I called and they kept me on hold and would transfer me to a different language or just hang up! A resolution never came so I had to cancel my card with my bank and this is unprofessional and sad!

They never forget to charge you and sometimes they even charge you twice in the same month but hey who cares because when you order something don't plan on ever seeing your delivery. Not only do they cancel your order without saying anything to you but they also market is being delivered so you're running downstairs Beamer high-rise building to get your food that never arrived. Only to find out after you make a phone call would happen. Even their confused at customer service. It takes them a while to figure out that the restaurant didn't have what you wanted so they just cancel your order. Meanwhile you see the driver Driver is waiting at the restaurant and on his way with your food. That's what it shows so all that time you think the driver is on his way to deliver your food when really they canceled your order and nobody even bothers to give you a call or a text message. Thanks a lot GrubHub. Once again you suck total $#*!

After waiting for our food for over an hour I received a call saying that they would not be able to deliver out order because they couldn't get in touch with the restaurant. Our food should have arrived by the time they contacted me. The woman on the phone basically told me there was nothing she could do but refund out money. This was completely unacceptable. I have three hungry children and I am not well and could not leave the house to go out and get food. I will never ever use this company again and I urge you not to unless you like starving.

Tried twice now, both times food was never delivered, money had to be refunded. Only this time, my husband and I both have Covid and can't get out to get for ourselves! Grubhub you had a good idea, too bad you literally couldn't deliver!

Placed an order using Grubhub, and everything was on track for the order to be picked up and out of no where GH canceled the order without any notice or explanation. I called the restaurant to determine if they where closed or not allowing for delivery, the restaurant said that they did not cancel the order. They fulfilled the order and I had to pick it up myself. GH response was that I'll get my refund in 5 to 10 day, WTH. Additional, they offered no additional explanation or information for the cancellation of the order. I contacted customer service and they were not helpful at all. What a waste of my time and energy to use this app and service.

I ordered twice and they cancelled both orders. Why even take the order if you know the place is closed. This is unprofessional. I am I'll and can't get out to go get something and y'all with the bs. I will rather us UberEats or DoorDash. At least I will receive my order. Y'all just lost a loyal customer. Wish I could give you no stars, because you don't deserve it! Bs straight bs

GrubHub sucks
GrubHub sucks! My deceased son was an authorized user on my credit card and opened a membership in 11/2021. He passed away in 3/2022. I paid off the credit card we shared but every month $10.88 come out of my account every month for the last 15 months and I just pay it thinking service changes or something. Finally I look at my statement and I've been paying them unknowingly. I called them and told them the situation and to cancel the membership. They said I have to log in to cancel. I don't know my son's credentials. I asked them to reimburse from 3/2022 to 6/23 and they said I need to contact my credit card company if the charges were unauthorized. They were not unauthorized I just didn't know my son got the membership. It's a big mess and they don't care. My advice, check your credit card statements monthly. I will be reaching out to my credit card company who I'm sure will reimburse me. DO NOT USE GRUBHUB!
Date of experience: June 22,2023

Don't use this app! So I had the same experience as a lot of these people, food arriving cold and they don't refund the money. And then I don't know what came over me but I decided to try them again and they had blocked my account saying I abused their terms of service! Basically retaliation for complaining. I had a gift card loaded into my account and cannot get a refund now. I sent a complaint to the federal trade commission. I wouldn't recommend ever using them. Horrible company!

Your company has tremendously deteriorated in terms of the level of service it provides over the past 2 years. There are no words to describe how low it has become. I wouldn't give you even one star, a quarter of a star. It is just horrible. You cancelled my two orders today. Last Sunday you cancelled one order too. Since 3:30 pm I have been trying to place orders and haven't received one (two were cancelled).

I ordered through Grubhub, they took my order, credit card number and all the information for my card. After I drove to get my food, there's a sign stating that they are closed on 2/6/22. Apparently, Grubhub didn't know or they just wanted my credit card information. I called Grubhub and was on hold for quite a while, and was finally told that it would take 3 to 5 days for a refund. I will never use Grubhub again!

The deliveries are always late and the customer service team members that you chat with are the absolute worst problem solvers. One customer support team member Laniece S. Was by far the worst person I have ever come into contact with. She was condescending, rude, unapologetic, disrespectful, and defensive. She even tried to blame me for the late delivery and the cold food. It's very ironic that a company who provides an outlet for reviews of other companies customer service has the worst customer support possible.

We ordered fast food from Chick-Fil-A. The driver arrived a hour and a half late. Our food was ice cold. When I called the Grubhub customer service line to complain I was offered a credit. It was obviously a lie as it has not appeared. None of this was Chick-fil-A's fault. It was all the worst EVER Grubhub service from the driver to whoever answers their customer service line. What a ridiculous encounter for a fast food place! We haven't ordered since. I'm not sure we will. I'm starting to realize this company doesn't care about their customers only the almighty dollar.