Grubhub

Horrible - they accepted my online order for a local thai restaurant, then it turns out they never placed the order, and canceled it 2 hours later, more than 1.5 hours after it was supposed to be delivered. My kids were starving and grubhub didn't seem to care. Apparently many restaurants refuse to accept grubhub orders because they frequently no show and don't pay. Grubhub is the worst!

I had my daughter order food for her my 2 grandkids and myself. Order arrived. My daughter and myself got food. The driver left my grandkids food at the place. Called her less than 1 minute later no response sent text telling her she left my grandkids food still no response. Call GrubHub it's self. I'm told no, no one is going to bring the kids there food. It's $#*!ty my grands had no food and didn't like what my daughter and I ordered. No vehicle at the time so not like I could go get them something. On top of it all good was over 35 min late. Never ever again will I use this service. Wish I could give a double zero.

We placed our order with Grub Hub for Red Lobster. We were charged almost 100$, only to have our order canceled after we waited for 20 minutes. So, thank you Grub Hub and Red Lobster. Now we have to wait 4 or 5 days for our refund... and it's now it's almost 11pm, and we are still waiting for a different order to be delivered. What did we learn? Don't use Grub Hub or Red Lobster

Was ordering takeout from the parking lot of Qdoba and somehow was diverted to a yelp site that had me order the meal through GrubHub making it seem like that was what Qdoba wanted. I later found out I was charged almost $9 more (above Qdoba price) even though I was doing takeout and sitting in the Qdoba parking lot. I've never felt so raped by a company. Grub hub is the worst. I reached out and received nothing on multiple attempts to reconcile.

On 9/28, I ordered food from Genghis Cohen, in West Hollywood. The food was inedible. Eat24 failed to take appropriate corrective action. They offered only 1/2 a refund, though I could not eat any of the food. I had to contact Chase Credit Card in order to ensure my charge card was fully refunded the $55 for the garbage that was delivered to me. Eat24 should have insisted on a full refund itself. I will never use Eat24 again for that reason. FYI: the steamed dumplings were hard as a rock. The cashew chicken had a weird taste of some cleaning supply. The Mongolian beef was chewy and bland. I told Eat24 the restaurant could come get the food or I'd be happy to send a picture of the food being thrown down the garbage shoot. Still, Eat24 wanted me to pay nearly $30 for food I could not eat at all.

I ordered some sub sandwiches from Subway around 6 PM to be delivered within 45 min. Time kept on getting extended. Order ended getting cancelled, I texted them... oh we will reopen get it to you. Never happened and order cancelled again. Texted again, oh we will get it to you. Failure again.

I am handicapped, in a wheelchair ad was tired and didn't want to cook that day was a weekday, but we have snowbirds in Florida, so I assume my order took less precedence. They never tried to make it right after the event and deleted me because I was upset about their poor service.

They only get 1 star because it is lowest... I would give negative if possible just on customer service.

Placed 2 seperate orders for my Mother in a nursing home in Twin Falls, Idaho and both orders were canceled without a reason. Stuck with a 50 dollar gift card. Never again.

I got grubhub+ and it will claim there's a $0 delivery fee, in reality you have to meet a minimum purchase requirement in order to get the deal. So you're not saving money. Total waste don't bother

Driver decided to use our newly seeded front lawn to park instead of our nice driveway. He proceeds to get stuck. No clue why he did this! After an hour trying to get him out, we had to call a tow. No choice. Driver states he can't afford a tow. We are stuck with the bill. Grub Hub refunded the dinner bill which is nice, but doesn't come close to making up for the tow. Oh! But they did give me a 10$ coupon for a future order! Yay! That totally makes up for a $130 tow bill and the yard damage. Thanks Grub Hub!

This service WAS fast and useful. It has drastically fallen in my mind. I've used this for 4-5 years but my girlfriend, brothers, and friends of mine are finished with this company. DO NOT USE! Your food will show up... But LATE, COLD, and SOGGY. This past weekend we had bad service on Friday, they were helpful-ish and gave us money back, so we tried again Saturday night to see if they cared and if they fixed the issue... Worse. Food came even later and I had to walk outside in my PJs to retrieve it due to the driver's poor navigation skills. Just go get your own food. It's worth the time and the savings. Massive

They have the best customer support staff that is always ready to answer my call, I rarely wait, there app is super easy to use. There were times however when my order came late, however they always take care of there customers with a small gift card when that happens!

They use to be good but I got my order and it was thrown all over the deck. Their help line is useless. All they do is tell you how sorry they are and how you're not getting your money back for 3 to 5 business day. They refuse to resend the order and make it right.

Ordered from taco Bell and 7 eleven... Half of the taco bell order was missing plus both drinks were half full and on one drink the lid was half way on. The 7 eleven order a bag of chips were missing as well got a hold of customer service they did refund me part of my order but after this I won't use them again and I don't trust the drink poured it down the sink... Don't trust after this

I waited an hour and a 1/2 to find out from the restaurant no one picked up the order but was willing to remake for me. Then I called the worthless customer service and I was left on hold for 12 minutes while "Kevin" checked on what happened, only to receive an email saying Grubhub "had to cancel my order" with no reason or explanation and said my bank would refund about a week later! When I called for a supervisor, I was again left on hold again for over 10 minutes. The supervisor told me she didn't know why it was cancelled and suggested I reorder (wouldn't even do it for me!). Worst service I have ever experienced in my long life!

Have realized over several orders when comparing that GrubHub was jacking up the prices on the orders by as much as $12 - $20 dollars... by listing prices on their site much higher than posted on restaurants web site or at the store... I expect everyone to make money what I don't expect is to be ripped off...

If I could leave a zero I would. So we ordered dinner through grubhub, nothing complicated and we received our food 30 past the delivery time... sucks but we will live. We then found that it wasn't our whole order that we paid for... sucks but we will live. Here is where I am pissed, Grubhub did NOTHING! They just said you have to reorder. Are you kidding me? I ordered my food, paid for my food, waited longer then I should have for my food and now you want me to do it all over again because your driver forgot a bag! Customer service was complete crap, I didn't want a refund I wanted my food because now 4 out of 5 people were eating with our friend sitting there as we try to divide our food for them. Grubhub could have said it would reorder it and make it priority pickup... but no, not there problem I guess. We will never use this service again. Sticking with EAT24

I ordered twice from Grubhub to have dennys delivered to my hotel room in one night and both of the times the driver said that he delivered my food and did not deliver it. I called twice about it and all they did was refund my money and not correct the problem. So that driver is still out driving around taking peoples orders and getting away with it.

Hello folks
Please do not use grub hub!
I understand the convenience of delivery, now more than ever, but they are terrible to small independent restaurants.

Grubhub receives your order, they then have their driver place the order using the drivers name
Grub Hub then authorizes the drivers Grub Hub Credit Card for purchase amount
Driver arrives to pick up order, the company credit card fails more than it works,
The driver tries multiple times to reach Grub Hub offices to have the card authorized for purchase amount
After several attempts, driver is told to cancel order and leaves.
The restaurant is left with unpaid order.
As a small business owner, we already work on a very small profit /loss margins.

After several attempts to contact Grub Hub, countless hours on hold, all for zero resolution.

Please reconsider using this service.

Yet another issue with grubhub delivery. On today's mission to feed my family the grubhub delivery driver stole my food. First thought was damn I guess he smelled that pizza, and thought it was good enough to steal. After reporting this to the customer service, they refused to give me a refund. Instead they offered me a discount that had a value that was less than the food that I ordered. So not only did I tip the driver that stole from me, but I also provided him with dinner. Needless to say, I reported Grubhub to the BBB, and will be calling my bank to reverse the charges. This will be my last dealing with this company good riddance.

I was ordering take out at Blue Sake in Dunedin. Grub hub asked me if I wanted to place the order with them instead of the restaurant and promised me that if I used grubhub, they would apply a 10$ off my order. I accepted the offer from Grubhub, and the coupon auto populated on my receipt and said my transaction would be $34. I entered my cc info and then the total changed to $44. I called Grubhub to have them credit my account the ten bucks and they said i had to produce proof of the $10 discount, which was impossible bc I never added the promo code, it auto populated. What a scam. They refused to honor the amount they said they would charge, and when I went to my receipt the promo code was not there any longer. They refused to issue a credit and had no remorse that they told me a different amount than what they charged me. This company has a bleak future, their business ethics sucks.

The Chinese food I ordered was undercooked and not real chicken. I called the restaurant, requesting a new order and they refused. I wrote AND called Grubhub to help rectify the situation (either to receive credit or a refund). The woman on the phone TANYA said she would call me back after she contacted the restaurant.

It's been a week and I'm still waiting for that phone call. Good bye, Grubhub!

Everytime I made an order it would be blocked. I talked with the customer support and apparently using a gift card is suspicious? And they need to "investigate" before I can make any order. So now I can't order nor use my gift card. Worst experience ever. To order food, you need to be audited first. What a world

I've placed a few orders and the delivery time started out as 45 -60 minutes but when I went back to track it, delivery time suddenly changed to an hour and a half! WTH?
Some of the restaurants I click on aren't taking orders. At all. So why are they on GrubHub. For advertising I suppose, but it makes me mad to take the time to click on them only to find they don't take orders and tell me to "Check Back Soon."
Grub Hub is a pain in the $#*!.
I'm switching to Uber Eats.