Grubhub

Fist time, several items I ordered were not available so they delivered 20%of the order, but retained the tip on the complete amount and were 1 hr late. This time, they are now 30 minutes late and the restaurant said that the order was never actually placed. Now working with the restaurant directly who actually have their own service.

Grub hub made me wait 2 hours for a meal that was never coming. Once it was past the estimated delivery time and I still hand gotten my meal I gave grub hub a call to where my order was at. The rep told me that the restaurant closed early and they she would refund me right away. What she didn't say was the money wouldn't return in my bank account until 3-5 business days. What?! That was my only money to eat! And Now she tells me I can't eat for 3-5 business days. Son to a manager after her he gave me $15 credit to order from another restaurant of their web site but there was let any other restaurants to order from. I hate grub hub! And I'm still hungry and won't be able to eat until Tomorrow! Stayed up for 2 hours when I could have had food and been sleep by now!

I hate GrubHub so incredibly much. I wish restaurants didn't require customers to use it. I've been fighting with this website for 45 minutes! I'm now looking for a different place to get food. I gave 1 star because zero wasn't an option. GrubHub, I HATE you.

First off the web site said my address didn't exist like do I live on the moon. Second if you are on their help page it says at the bottom if you have unanswered questions click here and it takes you back to the page where it says are you a diner or the restaurant then it becomes a" if you want to entertain an idiot turn card over " merry-go-round. This site screwed me around for 20 mins before I gave up I am sorely dissapointed

They take forever to help with any type of Grubhub driver help. I've been told to wait 24-72 hours for about a month for a request. I've called every 2 days to check the status of my request but have been given the run around. I hate them and hope they go out of business for not taking driver request and safety seriously.

I used this app to order food yesterday in San Francisco and today my card had 698$ worth of fraudulent charges. And I know it is related to using this company because that's the only thing I have used my card for this entire week and the charges occurred right afterwards. Thank god I checked my account today. I wounder how much I would have lost. Please safe yourself, DO NOT put your card information on this site! I would never use their service ever again and I hope I can get back my money. Oh and when I went to pick up my food yesterday, the restaurant had a different name than what was on the site, after roaming around the area thinking I was lost, I finally called the number on the order and they confirmed it was the same place just a different name.
Horrible experience overall. Stay away or someone would steal your card information!

Ordered sushi from sushi Tom in Weston, fl. Order came incorrect and late. The grub hub driver took the order back, called to tell me the restaurant was closed, and didn't bring the incorrect order back to my house. After I called, the driver showed up half an hour later with one sushi roll missing (which was there when he tried to deliver it before).

I've had two bad experiences with this company when ordering food for delivery from two different restaurants. Both times the driver was nowhere to be found and I had to drive to the restaurants to get my food despite waiting 30 minutes over the estimated delivery time. Unbelievably bad service due to incompetent drivers. Never again will I use this company.

Placed an order, waiting over an hour for delivery. Called the restaurant to see if it had been picked up and was told it had been canceled 45 minutes earlier. I didn't cancel it, Grub Hub did without any notification. I know not to use them now.

Twice I have used this service. Twice I never received my orders. Both times I was charged for them. The drivers were to have delivered to two different addresses. How interesting that both times they could not locate the address. So I was told they gave the food to homeless people on the street.
Grub Hub is a scam. Do not use them.

I contacted Grubhub and told them that 2 out of the 3 coffees I had ordered were all spilled out in the bag. They would not redeliver my order. I looked at my ring camera footage and the driver knew it the way he was looking at the bag and how he was holding it and how he placed it down. Will not be ordering from them again! I'm sorry I didn't take the picture like I had wanted to, they told me they have no way of getting pictures.

Late evening I was really hungry, so I decided to order some food! Waited an hour for delivery... delivery was scheduled for a certain time then got pushed back. However driver was able to deliver earlier. Wondering here's my food I'm checked the status of my order... says it was delivered. Went outside to check because they should be doing contactless delivery. No food to he found outside my door. Contacted Grubhub... they contacted driver. The customer device rep gave me 2 different stories about what happened to my food. Ultimately I concluded that the driver stole my food. What a crappy service!

We ordered, payed, received confirmation, then got a call from the restaurant saying they don't deliver to our area. Tried to get a refund and was told it will take 5 days. Then, GrubHub says if the restaurant doesn't deliver, they will... oh, only if they WANT TO. You would think they would be able to figure a way to know the companies they deal with delivery areas so you don't spend $50 to be denied. And, whoever they contract to be their drivers should be bound by the GrubHub contract to deliver. We were told, well it's up to them if they want to... we are only. 25 miles out of deliver area to begin with. Never again, do not recommend

I've been on two waiting lists, one for Bayonne NJ and Hoboken NJ. 3 months passed with a constant message asking to to update reservation to remain on the list. That's all it ever is, just a fake waiting list that doesn't rotate, circulate, or is even authentic. It's nonsense along with the sign up procedure

This is the umpteenth time Grubhub has accepted my order, I got a confirmation that the order was being prepared, then I got another notice that it was delayed, and then it was cancelled.

The time before this, the restaurant said they do not use Grubhub at all.

This is really inexcusable.

Never had a problem with grubhub until tonight. I ordered a cheese burger fries and four drinks. I paid 22.91 and it took two hours to get here. The burger and fries were iced cold and Soggy! Totally inedible! I will never order from Burger House again! Totally ruined my evening and now it is too late to order anything else...

Yesterday placed order, restaurant called said they out of items I ordered. GrubHub called them to confirm and they said, oh no, its on it's way (Lied.) Grubhub finally confirmed and did issue refund. Next day, place order for KFC, order confirmed, driver calls from outside building telling me to come down and get it. Told him physically unable to, order stated that food was to be brought to apartment and left outside apartment door. Driver said "Too bad", you want it, you have to come down and get it! Once again, had to call Grubhub to issue refund.
Don't use Grubhub, waste of time.

DO NOT USE GRUBHUB. We placed a large food order through GrubHub at 6:00. They sent us eager predictions that it would arrive by 6:50 or 6:55. At 7:20 we called the restaurant and the order had been ready since 6:45. I then contacted GrubHub through their chat, and instead of responding there, they emailed that they had canceled our order. No other explanation or follow up. We finally picked up our order ourselves. However, I have yet to see our credit charge reversed. OY

30 % tip and my food came 1.34 hrs later! McDonald's is only 3.8 miles from me! Food was cold, drink was hot, ice melted. First driver who accepted the order came from 10 miles away and was driving towards McDonald's and ya he made a stop or two and I got notice he was on his way to pick up my food and then he bailed, 20 mins later. Second driver accepted the delivery and within 20 mins I finally had my food. And McDonald's screwed up my order! Never NEVER ever will I use this service again. Basically it cost me 28$ for 4 burgers (which weren't even the type of burgers I ordered)no fries a warm soda. And a 30% tip was offered! That was a 7.50$ Tip. For a 4 mile order. Got a free 10$ promo but? That order would have been $38 wo promo. Nope nope never again. First time last time ordering with Grubhub!

I don't really order pick-up delivery service, but I'm feeling under the weather today and needed to feed my family. Chance was the driver. He delivered a riped bag, both seal labels was torned and he claim the restaurant did it. Stop lying and don't go into customers bag. I will never order with grubhub if these are the people they are hiring. I requested a refund and trashed the food.

Ordered from grub hub who was unable to deliver. Instead of accepting responsibility they blamed the restaurant for not having the order. The restaurant had already called me saying grub hub hadn't secured a driver and they were willing to stay open late if we were able to pick it up ourselves. Epic fail on grub hub, super shady to blame the restaurant. Will not be using it again. Try Postmates.

The GrubHub app will not allow you to edit correct address.
Also the drivers do not follow instructions my order was delivered to the wrong address two times however I must say a third time GrubHub paid for the order and insured that it was delivered to the correct address that being said I will never have GrubHub deliver food for me anymore

I received my confirmation email. Then 40 minutes later they text me to say the restaurant has not answered. When I'm expecting my food to arrive you tell me it hasn't been ordered? 10 minutes tops then you call. Then they did get ahold of them and another hour later I got my food. I had very detailed instructions on where to go which of course they didn't read. Never again.