HelloTech

Hellotech customer service is horrible and uses duplicity to humour clients.
If you use their service for anything don't expect a receipt for your files... they do not
Provide any form of receipt for services and will drag out for months an attempt to get one with prevarication, many phone calls, and tons of emails. You will have NO proof of purchase.

Horrible service. Please do not hire them if you want to save yourself from headache. They sent a guy for installation who had no idea how to install. He broke my equipment. After few emails back and forth where I have to explain the problem again and again, they sent another guy to redo the work. He was good but left job unfinished as he arrived late and had to leave for another appointment. Now, when I asked to send the same guy to complete unfinished work and compensate me for broken device, they asked me to go through claims form. Here I am with unfinished work, broken device and charged me for installation after 3 weeks of saga.

I booked almost a month in advance to have our TV dismounted for a move. The HelloTech technician confirmed a week prior to the appt. The day of the appt he was a no show. I had to spend an hour on their chat with no resolution other than rescheduling. They charged me $25 to reschedule. We rescheduled for the next day when our moving truck was here. They kept pushing the appt back saying they were working on finding someone and could we add more dates to make it easier for them?
I ended up having to contact several handyman and was able to get someone to come out quickly, and did the job for less than HelloTech was charging.
Hellotech just wasted our time during an especially busy time.

Was told job could be done the same day and that there was a technician available before paying. After paying and waiting 7 hr was told they're still looking for a technician then was told by phone rep to be honest nobody's coming today. If u need it done fast just go somewhere els or this could be u.

HelloTech sent me an incompetent technician to mount my $1400 television. He did mount it properly, I sent him text messages confirming I was concerned due to a screw being missing and the television sagging, and he told me it would be fine. Fast forward a few weeks and my television falls of the wall.

He claimed to his company that I "modified" the mount in some way. I did not. I used the full range mount as you normally would and it just fell off my wall. They claim no responsibility and are trying to put the blame on me.

I am in the process of fighting for my rightful compensation for the property damage and refund of services. They are not easy to deal with. Buyer beware.

Hellotech is a horrible company. On 08/30/2022, I hired them to install a smart thermostat. The tech David N. Did not install the thermostat correctly. My A/C unit was blowing heat and not cold air. I live in Texas and it is hot enough without their crappy work. I telephoned the company numerous times. They failed to sent a tech back out that day. Thy finally scheduled a tech to come out today at noon. The tech, Emmanuel called me at 11:40 am and informed me he was not coming because it was too far to drive.

Their customer service is non existent! I fired Hellotech and have hired a different company. I have demanded Hellotech refund my money and will bill them for the cost of hiring a competent company.

We contracted them to run an Ethernet cable to our home office. They disconnected the internet. It's broken. The only solution given is to call ATT. But we can't work from home now until it's fixed. The tech had not been vetted. He was clearly incompetent

Scam site. Look forward to weekly/ monthly charges on the CC you leave on file and prepare to be forced into changing your account number. Don't bother reaching out to their customer service, they'll try to charge your card just to cancel their "membership" you never signed up for.

I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!

I made an appointment with Hellotech for the following day to install a tv on the wall. The time was scheduled for between 11 and 1. At 12:30 I got an email saying the tech was running 15 to 30 minutes. By 2 pm still no tech. I finally got tired of waiting and called. I was told the original tech was no longer available and they were trying to find another one. If one is found, it could possibly be 8 pm. I told them I wanted my money back and will NEVER use them again.

I do not recommend. They like to add charges that are not requested. I ordered their services to setup my tv. All I wanted was the onetime charge. They tacked on a $4.99 trial charge for their monthly service. I told them to take it off but they never responded. I cancelled the service and was charged $25. Not sure what the charge was about because when I talked to tech he had open times. Not reputable in my judgement

I booked an appointment to have my new TV mounted by Hello Tech. On the day of the appointment, Hello Tech cancelled and did not provide a reason for cancellation. After two hours on the phone with customer service, I was informed that the service was not available in my area. Why is Hello Tech wasting my valuable time by taking an appointment that isn't available in my area? Why are they leaving me on hold for two hours? This company is extremely unprofessional, and I would not recommend anyone use or even consider Hello Tech services.

I used the company once, the support was sound but booking the one time appointment locked me in to a 12 month contract. I had multiple emails to customer service since March of 2022 to cancel my subscription. The support team told me to go online. Months and months of the same direction and then about 24 hours ago was suggested to call. I spoke to a customer service agent and the supervisor who basically admitted the poor system and lack of term clarity. Beware before you book with this company

I'm a General Contractor, stuck with a bunch of brand new Honeywell thermostats (over $600), that they indicated will work with my mechanical system. After spending $200 working with my plumber on trying to find a way to make them work, discovered they are not compatible. When we gave up and plumber decided to go to his supply house and get different ones, I contacted HelloTech about returning, to which they replied we were past the 30-day window... which I guess they start counting the day you place the order, so watch out! The place was totally unaccommodating taking these back over their misguidance. Will never use them again, obviously.

Scheduled HelloTech to install Nest Hello video doorbell. The guy came out and tried to install but could not get it to work. It worked intermittently. He was at my house for 4 hours. He called HelloTech to get help on the issue was transferred four times and hung up on each time. They don't even support their techs in the field. He said he thought it was an electrical issue and suggested I get an electrician. I asked him to at least put my doorbell back together so I had a doorbell that worked. He tried and could not get it to work again. Said he would investigate issue and call me back with a solution. He never called me back. At least HelloTech reversed the charge for installation. Had an electrician out today who said the the wires in the doorbell where not connected correctly. Don't waste your time.

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.