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Hemper Reviews Summary
Hemper has a rating of 1.1 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hemper most frequently mention customer service, business days and phone number. Hemper ranks 103rd among Subscription Shopping sites.
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They took my money months ago. No product and they will not return my messages. Do not order from them
I ordered 100$ worth of products on 4/26/20, the only emails I got from them were to activate my account, which I did. After 2 weeks with no updates, I try to log into my account to track my order and I cant log in, I try to reset my password but apparently there is "no account associated" with my email. Huh. So I try to create a new one, and I cant because there is already an account associated with my email. I have emailed them about this as well as my order SEVERAL times and they don't bother to respond. Don't waste your money, its a scam.
I made a single order for a "box" and wasn't too disappointed. So... my lady ordered me a second box the following month as a gift. I was unhappy with the way they charged me for extra items that were meant to be at a discount and so I sent them a complaint and asked for an explanation. Long story short they have started charging both of us for subscriptions we never ordered. I totally feel that this was vindictive and and on purpose. I've emailed, called and FB messaged them multiple times over the last month or so. They have never responded to me, they've stolen my money, they've stolen my ladies money and we now have to get a new bank cards just to get these terrible people out of our lives. Do not trust these people!
Worst experience I've had with any company literally ever. On April 20th. It's now May 19th and I have received no information, the customer service is the absolute WORST joke of the Century. Pretty sure the whole thing is a scam. On their covid tracking thing it says I'll receive my package by May 20th (tomorrow) but it hasn't even been fulfilled let alone shipped! Please please please save your money. I spent about 120$ plus 15$ for shipping and I am pissed. I don't usually leave reviews on bad experiences I'm about as far from a Karen as it'll get but this company deserves to go to hell. Stealing people's money, refusing refund because it hasn't shipped. Will be calling bank tomorrow for a reverse charge. Just don't do it. Order from literally anywhere else order a bong from wish, it'll probably be a better experience.
I would to say that they are a good company but unfortunately they have not responded in 30 days to my request for an update on my order. No response to text, twitter, instagram, email or calls. They continue to send email about products for sale and continue to market the company through social networks. Not sure if they are even in business anymore.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
This company took my money a month ago they have not shipped my order and they will not respond to my emails My phone calls or my live chats they just took my money it's been a month with no response I send them an email and they just say oh hey Corona virus update it could be a multiple of reasons we'll get back to you with a live response and it's been a month with no response I'm over at this company sucks
Never received anything or an email it's over a month since I placed my order and I've sent so many emails and never heard anything back starting to think this sites a scam
I ordered 5 weeks ago and even put in priority shipping, hasn't even been fulfilled yet. I have written them a series of messages. Least twice a week and no response. All I get from them is them wanting me to buy more $#*!! Like dude i hadn't even received my first order yet. Will NEVER order from them again!
I purchased a Groupon and first there was no inventory and when inventory (of only 1 color) was available my Groupon code would not work (yes I followed the instructions). I made 4 attempts to reach Hemper and ask for help placing my order and NO response. Groupon would not refund my money but they did give me Groupon buicks.
I would never use Hemper again!
This company is the worst place I've ever purchased from in my entire life- online and in real life. I got a fairly expensive item and never recieved any information for 3 weeks. I reached out 2 times to them and it took 2 weeks for any genuine communication. Well, the idiots never updated their site, so the item that they let me purchase was out of stock. They offered me a full refund, but the scariest part of it all was that they didn't even sensibly apologize- almost like this is a normal thing that happens. They even said I could get another item as an exchange. WHY on earth would I ever buy another thing from them? I laughed!
They dont respond in timely matter at all. False advertisement. I have been trying to get assistance since April 20th. Will not buy again
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
This company says that it will ship your order between 3-7 business days and it has now been about 13 days since I ordered and it STILL has not been shipped.
I emailed them and they responded saying that they will respond to my email within 3-5 business days? It has now been a week since I emailed them and still no response.
Their website also does not allow you to write a review. They only post the good reviews.
Would rate them zero stars out of 5.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
I ordered April 19th. I saw that due to Covid 19 that I could expect longer shipping times and customer service. I thought "ok, I will give them the benefit of the doubt and be patient." I have since tried to reach out through their online chat and via email to inquire about my order as it is now May 3rd. I can understand that things are still backed up, but this is rediculous. How can anyone expexct to run a healthy company this way. Its already bad enough, that they are only avaible to reach Monday-Friday and only after 12pm according to their website. Im just hoping I get my order and its correct at this point. Save your money. Do not shop from here. I just do not understand why it is so hard to shop online with companies in this market. If my order gets out of processing and is shipped tomorrow, I will take my review back and give them one more shot, but im honestly holding my breath that it will happen.
They took my order and never sent me the product. I contacted customer support several times and they never reply. Support phone number says to send email. Emails are ignored.
Ordered a bong on April 19th. It's April 30th. Still waiting. According to their site, it hasn't shipped. I received an email today asking if I'm happy with my order. Emails going unanswered, no phone number on site. Never again. A couple days away from calling my bank and getting the charge reversed.
Edit; Finally received item on May 15, nearly a month after ordering.
Meanwhile, after getting tired of waiting, I found a similar, but better item on ebay for $10 less, ordered it May 1, received it on the 8th.
Item from Hemper was nice, not as heavy glass or construction as my Ebay item. All in all, looks like Hemper has some nice stuff, higher cost than you'd pay for similar stuff on ebay, and if you're in a hurry, don't bother.
Ordered month and half before 420 and they never gave anything for customer service or responded when asked if they going to send anything Alan c is a joke when it comes to this company
Horrible customer service. Order never arrived after 15 days and they do not answer their chat or emails. Had to dispute with my bank to get my money back.
To start off, I will say that the quality of the products I received was quite decent. Everything after that is a nightmare.
1. I ordered a box using Hemper Prime shipping. It wasn't until I inquired a week after ordering my product, that customer service told me that their "Prime" shipping only came into play after the product left their facility. My package then sat in Las Vegas for over a week. I felt completely burned that I paid extra for this service, only to wait over two weeks to get my product.
2. When i finally DID get my package, I did not receive what i had paid for. I received a very generic glass piece. When i wrote my displeasures in an email, I was told that Hemper reserves the right to replace any item at any time (im paraphrasing). Funny this policy wasn't shown on their website.
3. I wrote multiple two star reviews, only to have my reviews vetted and never end up on the website (surprise).
4. After my displeasures, I cancelled my subscription. Low and behold, i received a confirmation email about a week later, stating my new box was on it's way. Another email, another load of generic crap. I was told that if i was unhappy with my order, I could send it back to their shipping facility. I avoided this, as I figured I'd never see my money back.
5. When i received my "April Mystery Box", IT WAS THE EXACT SAME BOX I HAD GOTTEN IN MARCH! I sent another email to the company, but don't expect anything other than generic, by the book answers.
I will never, EVER recommend ANYONE spend a dime with this company. There's a reason why they use a Columbia based internet address. One of the most dishonest companies i've ever had the displeasure of dealing with.
This company is a joke. I placed an order end of March and received no order confirmation or shipping confirmation. I received a package beginning of April WITHOUT the items that I purchased and only promotional crap. I thought, okay no big deal I will just reach out to customer service. HA. There customer service is like trying to navigate through an airport run by cats. I have received the same templated response from *******@hemper.co 4 consecutive times and it literally doesn't make sense. There is only one way to "submit a claim" for refund or to have them actually send me the items that I paid for BUT I can't "submit a claim" because I never received the shipping confirmation email that provides access. Honestly, save your money and shop local.
From the business
Hemper is the premium subscription service for all smoking essentials, limited-edition accessories, and celebrity curated boxes. Each box is catered to your smoking lifestyle and sent directly to your door every month; all with complete discretion. Each Hemper Box, or Build A Box, contains the latest and finest quality smoking accessories, along with the essentials you know and love! Whether you prefer rolling or glass, we have an option for you!
We're also an online head-shop carrying a full line of bongs, bubblers, dab rigs, dab tools, grinders, rolling trays, vape pens, and more!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.