The service quality is so bad! Years ago I made an account trying to have fun here, but it was so complex that I left and never returned. Hence I forgot my username, password and the email I used to register it with. Just today my friend told me to register so I could have fun with her. And so I did, using the same email account. I logged on and earned a lot of galleons and items, but I never forgot to send an owl to one of the staff stating that I will be using this account since I got locked out of my last one. I even sent in a multiple accounts form explaining the case. The staff replied, and for one second I was excited. Stupid me. When I clicked onto the owl, I saw that the staff said I would be expelled and sent to Azkaban, and that I was not allowed to have multiple accounts. The thing I'm annoyed about is, THEY DON'T GIVE YOU A CHANCE TO EXPLAIN. I went on to explain and told them that they could disable my old account instead, but the reply I got was a flat "No. You MUST use your first account." My multiple accounts form was completely ignored - THEY DID NOT LET ME HAVE MY CHANCE TO EXPLAIN AND INSISTED THAT I WAS "CHEATING". So what if I wasn't? I got locked out of my first account, and that was the only reason why I created a second one. Now, I am banned. They even recorded all my information - my email and the private information they asked me for when I registered. In the email stating that I was banned, it said "Do not attempt creating a new account, because we have logged your email and information". THAT EMAIL IS MINE. YOU HAVE NO RIGHT TO LOG IT ON YOUR "bad list of emails". ITS FINE FOR YOU TO KNOW IT, BUT YOU CANT LOG IT ONTO A CERTAIN LIST TO BAN ME BECAUSE OF SOMETHING I DID RIGHT. Don't even attempt making an account on this website, because the staff are rude and the service quality is very poor.