HockeyMonkeyReviews 103

I have made two purchases from Hockey Monkey. The orders came with no problem. The problem began when an item needed to be returned as it was not true to description. I emailed the company and received a response asking me a question about the item. I responded and never received help after that. Two weeks later still waiting... I had sent two more emails asking for advisement on the return and finally got a rep to answer with no help at all.
Because of the footwork I have had to do to get responses, find return forms, and pay for shipping on a product that was not true to it's description, I will no longer be using Hockey Monkey any longer. There are far more competent companies who appreciate their customers.

I should have looked at the reviews before purchasing off of the site. The prices are very similar to the NHL shop, but Hockey Monkey had a 25 percent markdown on all jerseys during Labor Day so I ordered a birthday present for my husband. Unfortunately, I had an issue and after the initial conversation, it was like pulling teeth trying to get any further correspondence from the rep. Even if the news wasn't in my favor, I would have appreciated feedback versus waiting idly regarding the original issue. Buy your jerseys on an official site, you'd get better quality, and service overall.

Hockey Monkey is a joke! My son got a certificate for $20 for being named to a all-star team at a national Tournament and the the credit can't be used towards shipping ($7.99) and to top it off no other promotional discounts can be used! So his $20 award is really a $7 award. If you wanted to buy a $100 Stick and they were offering 25% off for Labor Day you are better off just burning the award certificate and taking the promo. Way to screw kids out of there awards, or should I say there parents out of there hard eared money.
Shame on you Hockey Monkey

Bought a 40 inch CCM bag from hockey monkey, 3rd use mesh corners tear out, hockey monkey will only back the warranty if I assume all shipping costs, that doubles the cost of the bag to me, not worth it, complain to CCM and they are shipping me a new bag and a return shipping label, exchange will be done at no cost to me and surprise surprise, the UPC from the bag dosent match anything in CCM's inventory? Either hockey monkey ordered it special or they are selling knock offs, I won't do business with them any more

Bought my son a chest protector, the sizing chart was from the manufacturer so I don't blame hockey monkey for that, but it was much to small, even though it is his height. Figured I could just throw it back in the box and attach a return label, and drop it off, because in the year 2017 who doesn't offer that? Then I realize I have to call the company for a return authorization, then follow 100 steps to return the item. Including writing my return authorization number everywhere. Then write out the return address and go wait in line to pay for shipping back to hockey monkey. The entire time hoping my return goes through, because of the warnings that if you don't follow all of the instructions on a return you won't be credited... Come on!

More than likely won't be using hockeymonkey again if this is the way the return policy stays...

If your item doesn't work out for you, forget an easy return process, and forget about just simply exchanging. You have to pay to mail back the item, wait for a credit (while hoping the item you need doesn't go out of stock in the meantime) and then purchase the item you need, and yet again, pay for shipping. We returned our item which at this point they can't locate AND without an order number they can't help you. Even when I offered the RMA# that THEY provided me with--they said they couldn't look anything up. This is soooo not worth the minimal savings... spread the word in the hockey community!

Hockey monkey has the 35% black Friday deal going on, on all clearance items. I tried to order a new cage for my helmet, entered the code that THEY have listed on THEIR site, and tells me the code is invalid (even though it says in green letters just below the add to cart button that it's available for said discount).

Called them, and they said it was and error to be listed, but no one has taken it off yet, or changed anything about it. Looked at their sales agreement, and no where on there says that items can be changed at any time. So basically piss off!

Won't shop there again, and would suggest no one else take the chance!

Have screen shots of everything too incase they try changing things after the chewing I gave..

I ordered a couple jerseys for my hockey team, spending well over 100 dollars. I order the jerseys 3 weeks in advance of my first league game. I called a week after placing my order, to just have a color changed of the lettering. Which wasn't a problem because they hadn't even started on the jerseys. A week before my game I called back to check on my order after I was sent a notification that my jerseys was done and was shipping. They told me that they still hadn't started on my jersey and that the jerseys wouldn't be here until after my first game. So, I told them that I needed them by my first game. So, I was told that my shipping would be upped and that they would get them to me by the Friday before my game. After receiving my shipping notification, I realized that the jerseys were being shipped UPS Ground and not at a faster rate like I was told. I then made a call into the business and was assured that the jerseys would be there the Friday before my game. My jerseys didn't arrive until after my first game, of course. So, I call them and I request a full refund for my Jerseys. Since I had stressed out and had to call them several times just for them to openly lie to me and refuse to give their information. I was hung up on and told, after asking to speak to a supervisor that there were no supervisors and that the gentleman I was talking to was in fact the highest ranking person in the company. They offered to give 20ish dollars back on my 150ish dollar order. Bringing me to a dead end.

Ordered CCM flagship ice pants only to have the stitching come apart after 2 games. After several weeks of emails and phone calls I received an email from *******@MonkeySports.com asking for pictures and informing me of normal wear and tear, blah, blah blah. I sent the picks and a description of my use and never heard back. 3 weeks later, multiple phone calls and emails and nothing, total BS!
I've since contacted CCM and had an RMA within 24 hrs and should have my new replacement pants in 3 days.
I still have to cover the shipping cost one way, additional $45 but at least I got a quick response and new equipment.
Please use your local shops and go direct to them or the manufacture with issues.
Like their name implies, a bunch of MONKEYS!

Bought some hockey pants from the site and upon receipt the pants were flawed (front pad was defective... padding and shell were completely separated in one and coming apart in two others). Had to pay for the return (otherwise go through a complex return process)... and when I eventually got the refund, they did not reimburse my initial shipping since they said the products were in good shape. So, I'm out both shipping costs and got nothing.

I feel bad for the people who ended up buying my returned product. Obviously the quality control at HockeyMonkey is not good.

So... I will not buy anything from them again... and I will be telling everyone I know to never buy from them, too. STAY AWAY!

As other reviewers have mentioned HockeyMonkey is fine as long as you're buying from them. They have generally good products and decent (though not exceptional) prices. Just hope you never have to deal with their "customer service" folks. Their return process is a joke. They mis-described a product on their website, took no responsibility for the obvious issue, then didn't cover return shipping and only provided a store credit. I haven't had an online shopping experience that bad since the early e-commerce days -- and 15 years ago companies had an excuse. HM doesn't -- take your business somewhere else.

Let me first say I've never written a review before - EVER! I'm forty years old and somehow have made thru life without having been so thoroughly poorly treated as I have with hockey monkey that I now feel compelled to share my story.
I ordered a Bauer 5100 helmet - they shipped me one that was... wait for it... 5 years old! The certification expired in less than two years. Now, if I wanted an older helmet I would have bought an older one! They were so rude, refused to allow return for a newer helmet, and wanted to charge me for shipping! This place is terrible, bring your business eleswhere.

Prices are competitive and shipping is usually free if you spend over a certain amount, but if you need to make a return, you'll wish you had shopped somewhere else. You can't return items to your local Hockey Monkey store. Items must be shipped back to California at the customer's expense. And the store credit you receive for returns must be used online rather than in one of their retail stores. They don't take responsibility for items that are misrepresented on their website, they claim misrepresentations are the manufacturer's fault.

Horrible customer service and defective products. My sons sweatshirt came with a defect in the lettering and a hole. They will not exchange or refund. Told me they would give me 25% off another one, but that's all they could do. I left a message for a supervisor and never got s call back for over a week. Thanks Hockey Monkey for the awesome sweatshirt that my son is now stuck with, with a home in it! We'll be sure to tell everyone where we got it. Scammers!